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“Terrible” 2 of 5 stars
Review of Hotel Montana de Fuego Resort & Spa

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Hotel Montana de Fuego Resort & Spa
3.0 of 5 Resort   |   Arenal Volcano National Park | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica   |  
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Hotel amenities
Dubai, Dubai, United Arab Emirates
Level Contributor
5 reviews
“Terrible”
2 of 5 stars Reviewed August 14, 2013

We booked this hotel for our honeymoon and we were told we had he "best" room. When we arrived at the hotel we were not too happy with the check-in process. We were shown to our room and when we walked in the room smelled musty and old... Like it had not been used in a long time. The room was old and did not seem to have been used in months . The hot tub was stained and was falling apart. There were dirty towels still in the bathroom. The bed was dirty and had our honeymoon welcome basked on it, which was an apple and orange. The whole place needed a facelift. We started looking for a new hotel the moment we walked in. Within 30 minutes we told the hotel that we were leaving and we wanted a refund. The manager was pleasant but still wanted us to pay 150 usd for admin stuff. I said that was not acceptable and at most we would pay $50. She kept having to check with the owner and finally agreed on that price. They still charged our card for the full amount and we are waiting for a refund. We switched hotels and for just a little more money we had the most amazing room at arenal springs resort and spa. This might be okay for some friends to stay but do not stay here if you are looking for a romantic hotel. There are much better, cleaner and great places to stay that have great views of the volcano.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
We regret that your stay has not reached the goal that you had in mind. Our main gold is that all guests leave our Hotel pleased and satisfied.
Those situations are not common and we are working on all the observations that you made will not happen again.
In the following days we will be in contact with you to provide a better personalized follow to your comments and inform the improvements of the Hotel and our efforts to achieve a better record of service.
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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698 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
San Diego, California
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 14, 2013

The garden atmosphere of the property was a real treat- be sure to wander all around. The bungalows were charming and private. Restaurant food was delicious and service there was top-notch.
It is not walking distance to anywhere else, so you will need a car (or a taxi) if you want to try a different restaurant, etc. The lighting is poor in the rooms and there are no activities onsite, so if you have kids, bring games or something to do. They do have a pool and 3 minimal "springs." I didn't know they had them, so it was not a big deal that they were small. We were doing so many activities ( white water rafting, zip-lining, waterfall rappelling, hanging bridges hikes, etc.), that the lack of activities at the hotel was not an issue for us.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.
We will like to encourage you to repeat your experience and see for yourself the quality of our services. I sure you will not be disappointed. Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 13, 2013

Very impressed with all aspects of the hotel. You have a private bungalow that has great views. The food at restaurant is great and the complimentary breakfast was yummy! Great pools and hikes. Service and cleanliness are A+ Already planning a family trip next August!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.
We will like to encourage you to repeat your experience and see for yourself the quality of our services. I sure you will not be disappointed. Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 10, 2013

My daughter wanted to have a mother/daughter trip Costa Rica to celebrate her 30th birthday, and she left the details of the trip to me. When I read about this hotel, it appeared to fit our needs and was in the price range where we wanted to be. I was not disappointed with our selection. It was rustic enough where you knew you were not in a Marriott, and it gave you just enough of a feel for being in the wilderness. The Arenal Volcano was right there for us to see, whenever the clouds would allow us to view it, and the property was surrounded with tropical vegitation. We had a mini suite, with a bedroom and a living room. The bathroom was large with a jacuzzi/shower. It also had a hair dryer in the bathroom. In the hallway area there was a counter with sink, a mini and a microwave. In the living area, there was a small refrig which was stocked with bottled water, soda and a candy bar, all available for purchase. Our room was on the ground level, and had a door which opened to a paved porch area. In both the bedroom and living room, 2 of the 4 walls were wall to wall windows, with curtains for privacy. The room had a lot of outlets available to charge your phone, ipad, camera or whatever you needed to charge.

Since we went in the rainy season I should have expected it to rain. We brought our ponchos, and had to use them often. We went to breakfast one morning, and it started pouring while we were eating, forunately we had our umbrellas. It usually did not rain all way, but it was often overcast and very humid even when it wasnt raining.

The breakfast was a buffet, and had a large selection. Food was very tasty. We ate dinner there 2 nights, and the entrees were reasonably priced ($13-22 USD). Restaurant also overlooked the volcano and had 2 walls full windows.

The hotel location was about 5 miles from town (LaFortuna) and the taxi ride was around $12 one way. The hotel shuttle would sometimes take you places for a fee which would probably be less than the cost of a taxi.

We went to The Springs resort to visit the hot springs (it was not far from the hotel). The cost was $50, and it was for a 2 day pass. This is a really good deal because I was pricing the other hot springs nearby on the internet, and they ranged from $30-45 for one day.

The only down side of this experience is that you could not get internet in the room, but they had a computer and free internet in the lobby. I would recommend this hotel to my friends and I would stay here again.

Footnote: Lots of the tours recommended that you wear long pants. Since it was summer we only packed one pair, and wished we had packed at least one more pair.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.
We will like to encourage you to repeat your experience and see for yourself the quality of our services. I sure you will not be disappointed. Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 10, 2013

My fiance stayed here in January and really liked it. The price was great when you consider that you get your own little bungalow. It was neat, clean and I found the people at the resort to be really cool. The hot springs at the hotel weren't great, but I didn't even know they had em when I booked this place, and spent a day at a local hot spring, so I wasn't really concerned with it. I met another couple from New England, and the staff allowed us to watch the patriots playoff game in the restaurant bar area, and even let us bring in our own booze if we paid a few bucks. They were very accommodating. At no point did I feel nervous at this resort, or see anything that would make me feel unsafe. I read some reviews about theft, And I didn't see anything close to that. For the price, I was very impressed.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.
We will like to encourage you to repeat your experience and see for yourself the quality of our services. I sure you will not be disappointed. Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 3, 2013

Our room was in poor condition. It was a cabin that was more of a better fit for kids at a camp. The shower had no water pressure and took forever to heat up. The air conditioning unit cooled very little. The curtains are see thru and in the morning the light pours in. The WIFI is free in the lobby a huge plus. Breakfast was so so ... The general areas need TLC ... Pool bar needs work and needed to be cleaned. The spa was not a true spa. The location was fine and I was happy I was only there for one night. The cabins/rooms need a major facelift ... And the pictures posted do not reflect the true conditions.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
We regret that your stay has not reached the goal that you had in mind. Our main gold is that all guests leave our Hotel pleased and satisfied.
Those situations are not common and we are working on all the observations that you made will not happen again.
In the following days we will be in contact with you to provide a better personalized follow to your comments and inform the improvements of the Hotel and our efforts to achieve a better record of service.
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 1, 2013

My wife and I stayed two nights at the Hotel Montana de Fuego in July, 2013 and were less than happy. The hotel has individual cabins scattered on a hilltop each with a great view of the . The gardens surrounding the hotel were beautifully landscaped with flowers, plants and grasses. Since the hotel is located four miles west of La Fortuna you're stranded if you don't have your own transportation or you have to take a taxi. The food at the restaurant was very good, but way over priced. The service tip is automatically added to the bill so you can't deduct for poor service which we experienced twice during our stay. Wi-Fi is only received in the reception area and there are two computers there for guests' use. Our room was large, the furnishings were old and dated, it was clean except for an invasion of tiny red ants. The mattresses on each double bed sagged and needed to be replaced. The pillows were in bad shape.
Overall, I would recommend the food quality and the view and not recommend the rest.

Room Tip: All rooms have a good view of the volcano.
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this review, November 1, 2013
Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
We regret that your stay has not reached the goal that you had in mind. Our main gold is that all guests leave our Hotel pleased and satisfied.
Those situations are not common and we are working on all the observations that you made will not happen again.
In the following days we will be in contact with you to provide a better personalized follow to your comments and inform the improvements of the Hotel and our efforts to achieve a better record of service.
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Montana de Fuego Resort & Spa

Address: Arenal Volcano National Park | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in La Fortuna de San Carlos
#9 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Montana de Fuego Resort & Spa 3*
Number of rooms: 66
Official Description (provided by the hotel):
ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montana de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our private reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montana de Fuego Resort & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor's Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR GO ADVENTURE PARK. Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL... ... more   less 
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Also Known As:
Montana De Fuego Hotel La Fortuna De San Carlos
Montana De Fuego Hotel And Spa
Montana De Fuego Resort
Hotel Montana De Fuego Resort & Spa Costa Rica/Arenal Volcano National Park

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