Extraordinary views of Arenal Volcano - Review of Montana de Fuego Hotel & Spa, La Fortuna de San Carlos, Costa Rica

rlc4

Chicago

Senior Reviewer

8 reviews

7 hotel reviews

Reviews in 7 cities

3 helpful votes

“Extraordinary views of Arenal Volcano”

Reviewed February 15, 2013

Stayed here for 3 nights with my wife on recent trip to La Fortuna. First off, Costa Rica, GO!!!! The Country is beyond beautiful. The hotel is situated close to the base of Arenal. Beautiful view of the entire volcano from out room, with clear and sunny days each day we were there. As for the hotel itself, nothing exceptional, but also, nothing to realy complain about. Yes, a little on the run down side, but given that we were outside every day with hiking, rafting, etc, just about only thing we did was sleep there. Only real complaint was we had a couples massage one afternoon, and it was weak at best. Really just a bunch of oil rubbed onto our bodies with no real massage effort. Go to La Fortuna, go see Arenal, hotle is ok, probably better places in the area.

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February 19, 2013

Dear guest.

Thank you for visiting the Hotel Montaña de Fuego Resort & Spa, and taking the time to write your comments, which are very important for the company.
We regret that your stay has not reached the goal for your perfect vacations.

Our main goal is that all guests had a amazing stay in our Hotel.
These situations are not pretty common and we are working on that so this wills never happened again in the future.

In the upcoming days we will be in touch with you and letting you know our improvements that we had made thanks to your comments we will put out efforts to achieve a better service record.
Again, thanks for your comments.

Jeffrey Calderon Cervantes
Customer Service Supervisor
Phone: (506) 2479 1228
Email: calidad@montanadefuego.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jeanette_and_Jeff

Cambridge, Canada

Reviewer

5 reviews

Reviews in 4 cities

4 helpful votes

“Older....but a tranquil gem”

Reviewed February 13, 2013

My spouse an I stayed here for one night (Feb 2013) during our visit to Arenal.

The hotel is not new. It is a little tired looking, but this didn't bother us at all. I really enjoyed the quiet atmosphere and gardens. Since my spouse and I are avid photographers, the numerous birds around the hotel were a big plus for us. I highly recommend this place for older couples that are looking for some relaxation.

Breakfast was included with our stay and it was top notch. Great assortment of food: fruit, rice, beans, eggs, bacon, waffles, etc. Everything was very fresh and tasty.

Room Tip: I stayed in room 252. I loved the location because it was close to the hot springs and trail.

See more room tips

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travel_pkl

Connecticut

Senior Contributor

49 reviews

9 hotel reviews

Reviews in 27 cities

13 helpful votes

“Beautiful volcano views-quite a distance from town.”

Reviewed February 13, 2013

This is a lovely property with wonderful views of the Arenal volcano. The staff, especially, Reyner, was very helpful. The pool is lovely as are the grounds.
Our room, a junior suite, had a nice patio overlooking the garden with the volcano in the background. The furniture is a little "tired" but the room had nice amenities-refrigerator, microwave, and safe.
Happy hour-poolside-4 PM to 5 PM was very nice.
Cons: a $15 to $20 taxi ride to town. No restaurants within walking distance with the exception of the on-site restaurant.
Food-on-site restaurant-breakfast was OK. We had a very mediocre dinner-billed as a chef special-3 types of beef that were flambeed with a variety of local veggies. The meat was very tough and not flavorful.

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February 19, 2013

Dear guest.

Thank you for visiting the Hotel Montaña de Fuego Resort & Spa, and taking the time to write your comments, which are very important for the company.
We regret that your stay has not reached the goal for your perfect vacations.

Our main goal is that all guests had a amazing stay in our Hotel.
These situations are not pretty common and we are working on that so this wills never happened again in the future.

In the upcoming days we will be in touch with you and letting you know our improvements that we had made thanks to your comments we will put out efforts to achieve a better service record.
Again, thanks for your comments.

Jeffrey Calderon Cervantes
Customer Service Supervisor
Phone: (506) 2479 1228
Email: calidad@montanadefuego.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

rgibso24

1 review

“Air Conditioning was broken and they "couldn't understand" that we wanted it fixed, no hot water in the shower, and they don't h”

Reviewed February 13, 2013 via mobile

They badger you to sign up for tours. When you want to just do something on your own (and not pay $200 to walk through the forest) they pretend like you are crazy and don't know where any trails are.

They took away our de-humidifier then pretended not to know what we were talking about when we wanted it put back in the room.

About the only good thing was the breakfast.

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February 19, 2013

Dear guest.

Thank you for visiting the Hotel Montaña de Fuego Resort & Spa, and taking the time to write your comments, which are very important for the company.
We regret that your stay has not reached the goal for your perfect vacations.

Our main goal is that all guests had a amazing stay in our Hotel.
These situations are not pretty common and we are working on that so this wills never happened again in the future.

In the upcoming days we will be in touch with you and letting you know our improvements that we had made thanks to your comments we will put out efforts to achieve a better service record.
Again, thanks for your comments.

Jeffrey Calderon Cervantes
Customer Service Supervisor
Phone: (506) 2479 1228
Email: calidad@montanadefuego.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Cat2013CR

Costa Rica

1 review

1 helpful vote

“Not the best place of La Fortuna”

Reviewed February 7, 2013

Lets start with them room, simple and clean but the shower doors were not working at all and one of room walls had a hole. The hotel looked old and in a need for a serious renewal. The food and drinks are really expensive and they weren't so great. Now the thermal waters..... 3 small pools and for my taste they were not hot thermal waters...they were like warm pools, the jacuzzi at the spa was even better. The Spa is super expensive....

If you want to experience the Volcano views and hot thermal waters this is not the place for you.

Was this review helpful? Yes 1

Problem with this review?

Ask Cat2013CR about Montana de Fuego Hotel & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

February 27, 2013

Dear guest.

Thank you for visiting the Hotel Montaña de Fuego Resort & Spa, and taking the time to write your comments, which are very important for the company.
We regret that your stay has not reached the goal for your perfect vacations.

Our main goal is that all guests had a amazing stay in our Hotel.
These situations are not pretty common and we are working on that so this wills never happened again in the future.

In the upcoming days we will be in touch with you and letting you know our improvements that we had made thanks to your comments we will put out efforts to achieve a better service record.
Again, thanks for your comments.

Jeffrey Calderon Cervantes
Customer Service Supervisor
Phone: (506) 2479 1228
Email: calidad@montanadefuego.com

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Extraordinary views of Arenal Volcano - Montana de Fuego Hotel & Spa

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