We just left this hotel yesterday and were there for four nights. The dinner on the first night was really good, but the "free" breakfast was just okay. On the first morning everthing was cold, however, over the next few days they did a better job. We stayed in a room near the lake and really enjoyed the view of the volcano for the one day that it was not foggy, but he room was dirty and we will definately try another place if we decide to return. My girlfriend and I got a couples massage which was nice, but I would not recommend the hot tub inside the spa. I am not sure that it has been cleaned in a LONG time. The canopy tour behind the hotel was great.

We arrived at the beautiful location at the foothills of the Arenal Volcano and were greeted by friendly staff. When we checked in to our room we were surprised that there were two double beds and not a king as we requested. Also, there was mold growing on one wall of the bathroom from an obvious roof leak. We went to the front desk to report these findings and they were professional- offering to transfer us into an upgraded suite. We were pleased with the suite though it also had areas of mold from water damage and some of the furniture was scuffed and worn. The bathroom had a large jacuzzi tub but there was a large hole that had been poorly covered in one corner of it. Aside from the maintenance issues the rooms were very clean. The wi-fi was only strong near the front desk and sporadic in the room. The grounds were beautifully adorned with tropical plants and flowers. The guest services were very friendly and accommodating, the second day when the housekeeper made up our room she folded towels into a lovely heart shape with flowers decorating it on our bed. The restaurant staff were friendly, informative and the menu was creative. We had the Churasco special one evening and the chef prepared it in front of us with a fun dimming of the lights for the final flambe! The hotel was nicely situated at the base of the volcano in between the town of Fortuna and the Arenal National Park.

Had a wonderful time. The room we had was huge and very nice. Everyone was very friendly and helpful. Alex was a great guide on the Arenal Volcano Tour and Cristian and Ramon were excellent zip line guides. Loved the ziplining and rappelling. Hot springs were very relaxing and breakfast was very good. Would highly recommend!

The whole place had a really weird vibe. We had a HUGE suite - a bedroom, a separate living room area and a huge bathroom. But the place was cold but muggy and it just felt off for some reason. The hotel was really empty even though all of the other hotels were packed (it was high season). There was never anyone working at the pool bar, the restaurant was empty every night and the reception staff was rude. The spa was OK, but freezing! I had goosebumps the whole time I was getting a mud wrap.