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“Great view of the volcano but missing the mark on cleanliness.” 3 of 5 stars
Review of Hotel Montana de Fuego Resort & Spa

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Hotel Montana de Fuego Resort & Spa
3.0 of 5 Resort   |   Arenal Volcano National Park, La Fortuna. | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica   |  
Hotel amenities
Savannah, Georgia
Top Contributor
207 reviews 207 reviews
25 hotel reviews
Reviews in 49 cities Reviews in 49 cities
75 helpful votes 75 helpful votes
“Great view of the volcano but missing the mark on cleanliness.”
3 of 5 stars Reviewed November 28, 2012

We just left this hotel yesterday and were there for four nights. The dinner on the first night was really good, but the "free" breakfast was just okay. On the first morning everthing was cold, however, over the next few days they did a better job. We stayed in a room near the lake and really enjoyed the view of the volcano for the one day that it was not foggy, but he room was dirty and we will definately try another place if we decide to return. My girlfriend and I got a couples massage which was nice, but I would not recommend the hot tub inside the spa. I am not sure that it has been cleaned in a LONG time. The canopy tour behind the hotel was great.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Pahoa, Hawaii
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 19, 2012

We arrived at the beautiful location at the foothills of the Arenal Volcano and were greeted by friendly staff. When we checked in to our room we were surprised that there were two double beds and not a king as we requested. Also, there was mold growing on one wall of the bathroom from an obvious roof leak. We went to the front desk to report these findings and they were professional- offering to transfer us into an upgraded suite. We were pleased with the suite though it also had areas of mold from water damage and some of the furniture was scuffed and worn. The bathroom had a large jacuzzi tub but there was a large hole that had been poorly covered in one corner of it. Aside from the maintenance issues the rooms were very clean. The wi-fi was only strong near the front desk and sporadic in the room. The grounds were beautifully adorned with tropical plants and flowers. The guest services were very friendly and accommodating, the second day when the housekeeper made up our room she folded towels into a lovely heart shape with flowers decorating it on our bed. The restaurant staff were friendly, informative and the menu was creative. We had the Churasco special one evening and the chef prepared it in front of us with a fun dimming of the lights for the final flambe! The hotel was nicely situated at the base of the volcano in between the town of Fortuna and the Arenal National Park.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

Had a wonderful time. The room we had was huge and very nice. Everyone was very friendly and helpful. Alex was a great guide on the Arenal Volcano Tour and Cristian and Ramon were excellent zip line guides. Loved the ziplining and rappelling. Hot springs were very relaxing and breakfast was very good. Would highly recommend!

Room Tip: junior suite was good for our stay
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 5, 2012

The whole place had a really weird vibe. We had a HUGE suite - a bedroom, a separate living room area and a huge bathroom. But the place was cold but muggy and it just felt off for some reason. The hotel was really empty even though all of the other hotels were packed (it was high season). There was never anyone working at the pool bar, the restaurant was empty every night and the reception staff was rude. The spa was OK, but freezing! I had goosebumps the whole time I was getting a mud wrap.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 1, 2012 via mobile

I love to try new stuffs. I have gone vacations in San Carlos for many years. I found a discount in this hotel, so I wanted to try. When I got there, the hotel looks old. It needs mantainess. The service on the front desk was bad after they noticed I had a discount. It was raining a lot, they didn't have umbrella and a person from the front desk guided me to park in front a wrong room. So I had to walk under the heave rain with my luggages to find the correct one.

When I entered my room, the aspect was unclean. I wanted to take a shower after the rain but the water was cold. I called to complain. One guy came after 15 minutes to fix it. But it didn't work. I called again and I wanted to change the room. You know what They said NO.

I will never go there again

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 25, 2012 via mobile

We stayed at this Hotel for our Honeymoon on Oct. 22, 2012. Open checkin we were graciously greeted by Randall and Jeffrey. Both very charming and helpful. Room was clean and had the perfect view of Volcan Arenal. We had dinner at the hotel restaurant the first night. Food was Excellant but a bit pricey. Breakfast was above average. Second night an earthquake hit. Jeffrey made everyone feel at ease by checking on everyone. Overall the staff and hotel was perfect for our Honeymoon.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 16, 2012

I stayed in this Hotel for 2 nights. First night everything was average OK. We didn't like the room was equipped with 2 Full beds, We are really used to 1 Queen at least!
TV was a regular old TV and AC seemed to be working OK that night.
Second night a few things happened that stopped us to have a great weekend, first the AC stopped working and even when we called at 9:20pm (when we tried to turn it on and it didn't start) and the reception lady told me she was going to send a technician "right away", We waited 1 hour and nobody showed up, then when we called again a new Receptionist (Male) told me he didn't have any reports about my case, and also told me he was not going to make any effort to fix it until after 6am next day.

Long history short, they didn't care, they didn't made any discounts, or "sorrys" or anything...
We were really disappointed about the service.

The place is nice located, but looks like there is lack of maintenance, streets, walls, AC units, Pool, everything seems to be affected a lot by the age!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Montana de Fuego Resort & Spa

Address: Arenal Volcano National Park, La Fortuna. | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in La Fortuna de San Carlos
#14 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Montana de Fuego Resort & Spa 3*
Number of rooms: 64
Official Description (provided by the hotel):
ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montaña de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our prívate reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montaña de Fuego Hotel & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor’s Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL… ... more   less 
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Also Known As:
Montana De Fuego Hotel And Spa
Montana De Fuego Hotel La Fortuna De San Carlos
Montana De Fuego Resort
Hotel Montana De Fuego Resort & Spa Costa Rica/Arenal Volcano National Park

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