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“Costa Rican Spa” 4 of 5 stars
Review of Montana de Fuego Hotel & Spa

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Montana de Fuego Hotel & Spa
3.0 of 5 Resort   |   Arenal Volcano National Park, La Fortuna. | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica   |  
Hotel amenities
Seattle, Washington
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Costa Rican Spa”
4 of 5 stars Reviewed October 3, 2012

A collection of separate lodges, scattered across a hill top outside the little town of La Fortuna, this hotel is a a classic Central American mix of excellence marred by lack of follow through. The views of the volcano at Arenal (for which it is named,) are excellent, but best from the older lodges along the North side, and these are in need of renovation. The newer lodges on the hill top are in much nicer condition but don't have nearly the view. Wifi is present only at the lobby, or there is a computer for guest access.The spa: MARVELOUS. A huge menu of spa treatments and the services of excellent massage therapists. Possibly the finest massage I've ever had, in a therapy room open to the lush jungle while a thunder storm boomed outside.
Pros: Location near the many wonderful area attractions, the staff: unbelievably friendly and helpful, particularly Alex at the concierge desk , Randal at the reception desk and Sergio.The En Gedi Spa. On site jungle tours provided by the extremely knowledgeable Sergio.
Cons: The older lodges need some attention. The restaurant is good but some what pricy. Tech dependent people will be in withdrawal from Internet deprivation

Room Tip: Lodges on the north side have the best mountain view but are older, lodges on hill top are newer and...
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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480 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Toronto, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 2, 2012

This was the beginning point of 10 day stay in Costa Rica. We went with Jetset Vacations, and arrived in San Jose airport at 5pm local time. We got our rental car and hour later, and with the having set at 6pm or so, we had to drive the 3+ hours up and around narrow, mountainous terrain in complete darkness with FOG, so that we could not see beyond 20 feet in front of us! At exactly 10:20pm we arrived at Montana De Fuego. The fellow behind the desk was friendly and oblivious to what it takes to arrive at their destination after sunset. Such would be the experience we've had with Tico's, either naivety or indifference. We were checked in, given free wi-fi, and taken to our lodgings post-haste.

What a dwelling it was! You've never seen such a place. We were upgraded to a bungalow type place with a living room, bathroom and bedroom, all surrounding a place where you can make coffee, and microwave stuff. The layout was very strange, but the place was clean. The giant bath tub had no curtains, and inconsistent hot water. The bathroom sink had only cool water. But the bed although comfortable, did not have clean linens. Upon inspection the pillow and comforter looked like they were not changed. This was corrected the next day with fresh linens, and plenty of towels, but nothing could be done with the lack of shower curtains, or water issues. Our room faced the volcano and it was a beautiful sight to behold so early in the morning.

Overall the grounds are kept clean, they have a swimming pool and spa, but with hardly any tourists there, they got little use. We had the included breakfast of beans and rice, plantains, yuca, eggs, fruits and coffee while eye-balling out the glorious volcano in our midst.

We hardly did much at Montana de Fuego, and instead went zip lining with another hotel expedition at Los Lagos, and actually spent the day there because it was a larger and livelier resort. We also checked out Baldi Hot Springs for a day, which was just down the street and completely worth the $35USD charge. Montana de Fuego is just a short drive into town, and you can get some local food of more rice and beans, and yuca with filets of whatever, if you wish. Bar prices for beer and liquor is exactly the same as what you'd expect in North America.

The highlight of Montana de Fuego is that they give you the best coffee we had in Costa Rica FREE right in your room. "Cafe Rey Selecto Puro" in a blue and red bag is the best! Load up on that, and buy it in town for $8USD for 500g or something like that.

Room Tip: Do not stay by the road side. Noisy, and questionably not safe based on other reviews. UPGRADE. F...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2012

This was our first stop in Costa Rica. Somehow we ended up with a suite overlooking the volcano. The rooms are nice and private, air conditioning worked great, attentive staff. We had to wait a few minutes to get hot water, but once it got there it was great. The restaurant isn't very good, and way overpriced so we only ate there the first night because we got in so late. The breakfast was average compared to most hotels. They do have an omelet bar which helps. The best part of the stay was meeting Sergio. He is very friendly, a wealth of knowledge and willing to share. He hooked us up with a boat ride with lunch (one of the best places I ate typical food), and recommended some restaurants in town. It was a great way to start our trip.

Room Tip: You'll get a good morning call from the birds no matter where you sleep, but there really isn...
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rusk, Texas, United States
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 2, 2012

This hotel is at the tipping point. It could go either way at this point. It's a little seedy and maintenance is at the best, lacking. Several parts of our room and patio needed repair and had been patched without fixing the problem. No Wi-Fi in the room , so lobby only for using their computer. Rooms are not dark-curtained since the dark curtains were removed and never replaced so get ready for break-of-dawn rising. Rooms light up like the surface of the sun at about 6 a.m. or earlier
Restaurant staff hasn't yet mastered the English language causing some very difficult moments, for instance, waiter tells us US$16.00 but later brings bill for US$60.00 for shrimp! A/c in room never quite got cool so sleeping was not an easy thing.

On the plus side...we were there in late August and had few fellow residents so the pool was empty and the restaurant was clear each time we went. The complimentary breakfast was more than adequate with made-to-order omelets and a very good buffet. We recommend the zipline tour from the hotel. Rooms are very spacious (room 267 was ours) but the showers lack shower curtains and the window curtains allow too much light in even at night from the security lights. The view of Volcan Arenal is absolutely breathtaking. Be sure to pet the dog on the way to the office.

Room Tip: Ask for lake casita.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 1, 2012

The hotel is beautiful and so is the surrounding area. My low rating does not come from the beautiful hotel or the nice tour guides or the baggage assistant, but from reception, management, and the condition of my rooms. The original room we were booked at was infested with ants and bugs, and the water was not working at all. The pipes burst that night and the water did not work for our 3 day stay period. Because of the bugs and a few broken things in our initial room, a few hours after check in we moved to another room. This room was supposed to have running water, but it would've been like trying to shower with a water gun (literally) that worked when it wanted to. From the very beginning reception told us that the water problem would be fixed within an hour. I called after several hours and I received the same response. This cycled continued throughout our entire stay. It was so stressful. I get enough stress with work, I did not wish to be stressed on my vacation. My girlfriend and I were not able to shower or use the jacuzzi in our room (which is about an extra $80 a night) for the full time period. It has been 3 weeks since our stay. The manager assured that I would receive a refund for the jacuzzi not working and I had to argue about a refund for the water not working. It has all been such a hassle and I have actually yet to receive a refund period. I do not recommend staying here, there are very many affordable 4 and 5 star hotels all along the Arenal area that are much more beautiful and have much better service to offer.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2012

The hotel was great, the complimentary buffet in the morning was delicious. The great thing about this hotel was the trips that they have right there for you. We did the horseback riding, which was great for the first time, but I won't be doing it again. We did the canopy tours, which was great, I would definitely do it again. The river float was AMAZING! We didn't see much wildlife which was a bust, but our guide knew everything about everything, and we stopped at a man named Peter's house, he was 100-years-old and it was the high light of our trip by far. If you do the river float ask to see Peter, they make you coffee and you can talk with him as much as you want, he loves to talk with the visitors. We didn't eat at the hotel for dinner, but there are some pretty good restaurants in the general area. Also the staff speaks pretty good English, so that was a plus. Parking in front of your private cabin is kind of a hassle, but nobody complains, and the hotel has free computers that have internet so i'm not complaining. The room itself was nothing to brag about, but there were English movie channels. Hope this helps!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 11, 2012

Although we were not very lucky with the weather, we enjoyed our two nights stay at Montaña de Fuego. The room (a junior suit) was spacious and clean with a very pleasant porch with direct views to the Volcano. The information and attention of the reception can be verymuch improved.
Don't miss the horse riding experience at the Hotel's stables.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Montana de Fuego Hotel & Spa

Also Known As:
Montana De Fuego Hotel La Fortuna De San Carlos
Montana De Fuego Hotel And Spa
Montana De Fuego Hotel
Montana De Fuego Resort
Montana De Fuego Hotel & Spa Costa Rica/Arenal Volcano National Park
Address: Arenal Volcano National Park, La Fortuna. | 8 km west from La Fortuna downtown. On the way to the National Park., La Fortuna de San Carlos, Arenal Volcano National Park 824417, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in La Fortuna de San Carlos
#29 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Montana de Fuego Hotel & Spa 3*
Official Description (provided by the hotel):
ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montaña de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our prívate reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montaña de Fuego Hotel & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor’s Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL… ... more   less 
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