The rooms and the hotel itself were perfectly decent but nothing that I'd get too excited about, but I'm giving this place an 'excellent' rating because of the staff. They were fantastic throughout our stay. We booked several trips with the front desk staff and were able to pay the hotel directly and put them all on our credit card in one payment, which helped with our finances as we were short of cash and saved us lots of time and hassle. One of the trips was cancelled at the last minute by the tour operator but the hotel staff phoned another operator (which was actually their usual first choice operator but they hadn't been able to get them when booking previously) and managed to get us onto the same trip at the same time with this other company. As that trip had already left from another location the hotel staff arranged a taxi to pick us up from the hotel and drive us a few km out of town to meet the car with the other passengers in so we were able to do the trip. They didn't charge us for the taxi and we were very impressed by how much they went out of their way to sort it out for us - we didn't even know there was a problem until they'd fixed it! I don't know how much this place cost as it was booked for us as part of a tour package but if you're weighing up a couple of similar standard places for your trip I would definitely recommend choosing this one for the great customer service you'll get there.
- Official Description (provided by the hotel):
- A uniquely designed building and an excellent location, make our hotel stands out in La Fortuna downtown. We have a central area extending up all five floors, with interior balconies looking down to the lobby, creating a sense of openness and freshness.Each floor keeps a refrigerator and free coffee. Our lobby area provides computers with free Internet and wireless. Ample and comfortable seating is perfect to relax while you enjoy our well-stocked English books exchange.Just a couple of blocks away, you can find supermarkets, drugstores, restaurants, bars, souvenir shops and everything you need for having a good vacation.And if you are looking for more relaxation or adventure, we offer you a tourist information desk inside the hotel with convenient prices for the guests. Parking lot is free and exclusive for our visitors. ... more less
- Reservation Options:
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- Also Known As:
- Hotel La Fortuna Costa Rica/Arenal Volcano National Park