My wife, 5yr old daughter and I stayed here for 3 nights, arriving via rental car. We LOVED this place, and appreciated that it was still very close to town, but being set back from the road (about 1km), felt like it was a world away. We had a rental car, so found it very easy to get out of the hotel for a quick jaunt to town.
The casitas themselves are beautiful, with the great porches on the front and back of them. Our casita was on the same side of the property as the volcano, and was at the end of the line so had a completely unobstructed view of it. The room inside is also very nice--vaulted ceilings, natural feel with the wood, a fridge!!, *huge* bathrooms with a great shower (hot, lots of water pressure) and, surprise!, a bidet! And the view of Arenal Volcano??? UNSURPASSED. Breathtaking.
Two things we'd ask the hotel to work on--one, the mattresses--ours was uncomfortable (could feel the springs) and two, the chairs on the large porch facing the volcano. At the end of the day, our favorite thing was to sit out there and listen to the sounds of the forest. But the hard, wooden "dining" type chairs weren't comfortable for extended sitting. A minor detail, but important:)
The pool was great. The hot tub, very nice. The grounds of the hotel were *very* well maintained and quite beautiful. The free breakfast buffet was great. Good food, pretty great selection. The waitstaff can make an espresso--they have a machine hiding in the corner that one guy seems to know how to use. But, eat at the onsite restaurant at other meals with caution. The food is generally fair in taste, but is VERY expensive. You can do much, much better in town for both quality and price.
Roberto and Jonnathan at the front desk were very helpful in arranging excursions, coordinating private transport to our next destination, and facilitating the return of our car rental via key drop-off at the front desk. It was great to work with these gentlemen!
We'd definitely stay here again, despite the few areas for improvement.