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“Diamond in the Rough” 5 of 5 stars
Review of Hotel Lomas del Volcan

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Hotel Lomas del Volcan
3.0 of 5 Hotel   |   PO Box 4-4417, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
Hotel amenities
Golden, Colorado
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
“Diamond in the Rough”
5 of 5 stars Reviewed March 27, 2013

Gate 1 routed us with average hotels on our trip through Costa Rica, however we never encountered hotels less than 4 stars. We have been with dozens of travel organizations however we were truly impressed with the attention to detail and thought that has gone into Gate 1's organized trips. Hotel Lomas del Volcan was a diamond in the rough. Our "hotel room" was a suite on the periphery of the jungle with a viewing porch surrounded by toucans and monkeys and lots of wildlife everywhere. The hot tub and pool were steps away and breakfast had more choices than we could ever eat. Truly a great experience!

Room Tip: Choose a cabin suite next to the jungle.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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611 reviews from our community

Traveler rating
    410
    161
    34
    3
    3
See reviews for
133
322
14
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 27, 2013

Stayed in cabinas 400 and 401 near the pool. Beautiful grounds, lovely landscaping, saw toucans while sitting on back porch. Clean and spacious cabinas, but do be aware that bugs can find their way in at night through the open bathroom windows. We simply kept the bathroom door closed at night and didn't get bugs in the bedroom. Nice hiking trail into the forest at the back of the property. Staff very friendly and helpful. We booked the night walk through them and it was pretty good, though a bit pricey at $50 pp. Food OK. It is at least a half hour walk into downtown Fortuna or a $5 taxi ride. Lomas is on the other side of the volcano from the hanging bridges (which are definitely worth doing) - it was about half an hour's drive and we paid $25 for a taxi for 3. Was a great stay. We would not hesitate to stay there again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hillsboro, Oregon
1 review
5 of 5 stars Reviewed March 25, 2013

A great place to spend a couple days just to relax. Location is great. Arenal is literally right outside your window. Cabinas are private and comfortable. Pool and grounds are beautiful. Lots of birds to watch (especially toucans). Too far to walk to town but a marvelous place to slow down and get away from the hoards of tourists.

Room Tip: Book a room that is closest to the volcano for best viewing.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 24, 2013

Stayed here in early march. The hotel is nice. Good landscaping. The previous reviews regarding the property were accurate. However we did have a strange experience with one of the front desk staff. His name was Nelson. I had asked him to call and arrange transportation to the airport through Grayline and he immediately told me he did not know how to contact them as the hotel did not do business with them. We didn't have a preference as to which company to use but we had used them twice already during our trip and had a good experience. I had to look up their number as he made no effort to do so and had to ask him twice to call them. He did call, begrudgingly, and said he could not reach them. He wouldn't even leave a message. I went on a tour and asked him to call them again and perhaps he would have had the transportation arranged by the time we got back. When we got back to the hotel, transport was still not arranged. He also did not leave a note or instructions for the next shift. When we got back, we asked another front desk staff (Jonathan) to help us and he got grayline on the phone within minutes. However, when we asked him who the manager was, he said there was not really a manager on property. I think he was trying to protect his co-worker.

It seems strange that this hotel was the most resort like hotel that we stayed at yet we got better service at other locations of CR in a boutique hotel and/or B&B. Prior to this experience we have had nothing but good things to say about Costa Rica, the people and their hospitality. It's a shame because the property is nice although I do have to mention, there were a ton of bugs in our room at all times and especially at night which prevented us from getting a good night's rest. Perhaps the hotel can do a better job of providing a screen or some other preventive measure. The door did not quite reach the floor so the bugs can easily enter the room. Again, we did not have this problem in Manuel Antonio or Monteverde.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 24, 2013

Stayed for two nights as part of a group tour. Rooms are separate cabins along the slop of the Arenal volcano. You will be walking up and down hills, so be prepared. Meals were good - omelet station and past station at meals added to the variety. Fridge in room was nice. The town is too far and too steep to walk to - you will need a cab if you are not driving. Rooms are comfortable if a bit dark - great bathrooms. Good wi-fi in rooms.
back patio with table and chairs with view of volcano - when you can see it in the fog.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleville
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 21, 2013

We stayed at this hotel on a driving tour of Costa Rica. The grounds were immaculate, we ate breakfast here and it was good, although we could have had more selection, such as omelettes for breakfast ,the cabins were excellent we had two booked 501 and 502 we didn't see the volcano as it was foggy and rainy not the hotels fault. The drive to town was easy although the road to the hotel was a little rough but they were fixing it when we left . The hot tub was warm to hot , we didn't try the pool. We would certainly stay here again. We had to leave the car on the road near the path to our cabins as there was no parking lot nearby . Overall an excellent choice and highly recommended.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 18, 2013 via mobile

We have just stayed with the system of open voucher. The hotel is just 1 km away of the town, but the accomodations are fantastic. The rooms are cabbings with garden and balcony with view to the volcano. The pool and the jacuzzi are lovely and the breakfast has from fruits, to eggs, toasts, gallo pinto, juices...Ir strongly recommend it.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lomas del Volcan

Address: PO Box 4-4417, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#7 Romantic Hotel in La Fortuna de San Carlos
#8 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Lomas del Volcan 3*
Official Description (provided by the hotel):
Lomas del Volcán Hotel is a warm mountain hotel that maintains it's rustic style with wood cabins, each one with 2 decks that invites you to enjoy nature, one with a view to the Arenal Volcano and the other with a view to the tropical forest. ... more   less 
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Also Known As:
Lomas Del Volcan Hotel
Hotel Lomas Del Volcan Costa Rica/Arenal Volcano National Park

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