We were here for 2 nights as part of our Caravan tour. There were bugs in the room because the bathroom windows with no screens were open when we entered our cabin. We closed them and had fun killing the ants which were huge. They were just a bother.
We turned the AC on and made sure the windows were not open during the rest of our stay.
The hot water situation was in my opinion very dangerous. When taking a shower the hot water would come and go. When it was on it was VERY HOT it seemed to shut off before our shower ended. Then it would come back on. Maybe there was some sort of automatic switch that turned it off and on again.
The beds were not that comfortable but we slept ok.
The pasta bar at dinner was great. Breakfast was average.
The internet was pretty reliable.
We were not lucky enough to see the top of the volcano as it was shrouded with clouds during our entire stay.