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“Great views but average hotel” 3 of 5 stars
Review of Arenal Paraiso Hotel Resort & Spa

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Arenal Paraiso Hotel Resort & Spa
3.5 of 5 Hotel   |   7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica   |  
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Hotel amenities
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40% off room rate
Westerville, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great views but average hotel”
3 of 5 stars Reviewed April 22, 2013

Traveling over Easter week with a family of 6, it was challenging to find a hotel that could accommodate us. We had a suite at Arenal Parasio, but it had an odd setup with a kitchen/sitting area and then 2 bedrooms on either end of the main room. That would have been fine except the main room did not have air conditioning and with it being 85+ degrees we could not congregate as a family in this room and therefore had to separate into the bedrooms while at the hotel. I agree also with other reviews that the beds were not that comfortable and I was not impressed with the expensive food.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 23, 2013
Thank your your comments, they are very important for us, they help us to improve our services, we apologize over your disagreements in our hotel. We hope in your visit in our hotel we provide you and your family a better service.
Best Regard from the Arenal Paraíso Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Denver, Colorado
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 22, 2013

We traveled to this hotel with our 5 month old, they set up a crib for her but didn't do it correctly, if my husband hadn't been holding her she would have fallen on the floor. We called to ask them to remedy the situation, they said they couldn't until the following day and would write a report to make sure someone took care of it. Luckily we had a king size bed so she slept with us for that first night. By 2pm in the afternoon the next day we hadn't heard anything so I had to call and get someone to come fix it. That night I woke up in the middle of the night to find we had a fruit bat in our room flying above our heads, by the time they sent someone to take care of it I had already gotten rid of it. The caretaker they sent said it happened all the time - yikes! Thanks for the warning!

The onsite restaurant is very tasty and the servers were so courteous and helpful! Breakfast is included and was yummy. The hot spring pools are very dark at night and surrounded by things like bullfrogs and other critters, I refused to get in them since I couldn't see what creatures were in there with me. The are 3 other pools that have better lighting, one of them is the "bar" pool and it has very loud music, one is cold water and the other is pretty shallow and looks dirty (because of the minerals) so at night this area could use some improvement.

Rooms come with fridge, coffee maker and safety deposit boxes. Great-sized bathrooms with lots of hot water. Cute little front porch with rocking chairs to enjoy the view. TV with cable and several channels and remote controlled A/C. Staff was pretty friendly and helpful.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 23, 2013
It was a pleasure had your visit in our hotel, thank your for taking your time to write us your comments and experience in our Resort. We apologize about the inconveniences that you had at the hotel, we are working to improve the quality of our services to provide our guests the best service.
Best Regards from the Arenal Paraíso Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Ont.
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 19, 2013

We stayed here two nights on our tour in a room with a great view of the volcano when it wasn't shrouded in cloud. The room was average, but the beds very uncomfortable and awful pillows. There was a nice porch with rocking chairs to sit and enjoy the scenery. The grounds are lovely with a large pool and small, private thermal pools which no one else was using at the time we were there. Food was good, with decent breakfast buffet and very large portions for dinner.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 23, 2013
Thank you for your comments, they are very important to us, because helps us to improve and offer a better service. It was a pleasure had your visit in our hotel and offer you a great panaramic view of the Arenal Volcane and ours grounds. We apologize about your disagreement about the pilllows and the beds. How you kwow we have different kind of clients with a lot of preference and for that reason we use a standard in all our rooms.
Best Regards from the Arenal Paraíso Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 15, 2013

This is a nice looking hotel in a very good location, but the beds were in terrible shape and not very comfortable... The pools are average but the good thing is that they are not overcrowded. Breakfast was ok(average). The juice selection was poor, they didn´t have orange juice.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 18, 2013
Thank for your time taken to write your comments, they are very important for us, it helps to us to improve our facilities and bring our guests a better service, we hope in your next visit in our hotel you will enjoyed our services with your family and have a nice experience.
Best Regard from the Arenal Paraíso Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 12, 2013

We stayed 4 nights at this hotel and whilst it looked beautiful, (see other remarks re garden and views), the amenities didn't match expectations. The room we were in had such thin walls that we could hear our neighbours' every movement and they ours, and there was no divider between their chairs and ours outside our rooms - a bit too cosy if you aren't all friends. The fridge provided was old and rusty and I was a little dubious about using it, but didn't have much choice if I didn't want to pay restaurant prices every night.
Pool area wasn't very welcoming as there weren't any tables/chairs/parasols, just sun beds without any shade, and the thermal pool I tried had debris floating on the top.
I had to chase up the laundry I'd requested as, unusually, it wasn't delivered back to the room - it was sitting in reception but no staff informed us that the system worked this way(?).
The biggest bugbear was having to pay $24 dollars to get into town - why no shuttle bus? It made me feel trapped there!
Overall, it seems that the whole layout has been wrongly planned (bad lighting especially between accommodation and reception) with minimum emphasis on guests needs, and more on the hotel's profits. It would benefit from a good shake up.

Room Tip: Unless you have transport, choose a room with a low number eg 116, as they are nearer the amenities
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 17, 2013
Thank you for your comments they are very important for us, we apologize we have not satisfy your expectatives in our hotel, we hope in your next visi we must provide the best service as you deserve. We are improve our service measure to continue growing and strengthening our hotel.
We are interesting in all our guests.
Best Regards from Arenal Paraíso Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, New Jersey
Top Contributor
132 reviews 132 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 8, 2013

We stayed 2.5 days here, arriving to clear blue skies after an almost 5 hour drive from Manuel Antonio. Next two days were marred by weather system that caused pouring rain in between periods of almost clearing. The resort's thermal pools were delightful in varying temperatures and in beautiful layouts, providing privacy. The wireless internet was only available in the large lobby, but it would have been helpful to be able to access it elsewhere as well, particularly on the rainy days. We took a canyoning excursion via Pure Trek which we highly recommend. When we arrived in the room, our bathroom door was locked from the inside and so we had to request from the front desk that someone come unlock it and this was done swiftly. Same thing when we realized that we only had one bath towel. Rocking chairs on the front porches were a wonderful treat, especially during the rain. Wonderful view of the volcano, when the clouds allowed. Restaurant on property was good, but nothing stellar. Exteriors of the resort walls shows wear, and could use some maintenance, but it did not impact our stay. So, not high luxury, but fine for our vacation.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 9, 2013
Thank for your comments are very important to us, It was a pleasure to had yor visit in our hotel and know that you enjoyed your stay with us. The most important thing for us is to provide an excelente service and satisfy the expectatives of our customers. And about the exteriors of the hotel we are working on that to show our clients a better appearance.
Best Regards from the Arenal Paraíso Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 4, 2013

Stayed two nights. Our cabin was isolated and dark. We had to walk between our cabin and the reception area and/or the restaurant under the rain and in the dark because the hotel does not provide any means of transportation within the premises. Only one mediocre restaurant. Dining at La Fortuna town was $24 more expensive considering the taxi fair. Some of the pools were empty. I wanted to get out of there badly.

Room Tip: Only people with their own transportation should stay there.
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 5, 2013
We regret that you have not enjoyed our stay is our hotel, is very important to us that our guests leave satisfied, thank your for your comments they are very important to us, it helps to provide a better service. It is important to mention that we offer to our clients transportantion service within the hotel only you have to call to the front desk and request.
Best Regards from the Arenal Paraíso Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 
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Also Known As:
Arenal Paraiso Hotel Resort And Spa
Arenal Paraiso Hotel La Fortuna De San Carlos
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park

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