We stayed 4 nights at this hotel and whilst it looked beautiful, (see other remarks re garden and views), the amenities didn't match expectations. The room we were in had such thin walls that we could hear our neighbours' every movement and they ours, and there was no divider between their chairs and ours outside our rooms - a bit too cosy if you aren't all friends. The fridge provided was old and rusty and I was a little dubious about using it, but didn't have much choice if I didn't want to pay restaurant prices every night.
Pool area wasn't very welcoming as there weren't any tables/chairs/parasols, just sun beds without any shade, and the thermal pool I tried had debris floating on the top.
I had to chase up the laundry I'd requested as, unusually, it wasn't delivered back to the room - it was sitting in reception but no staff informed us that the system worked this way(?).
The biggest bugbear was having to pay $24 dollars to get into town - why no shuttle bus? It made me feel trapped there!
Overall, it seems that the whole layout has been wrongly planned (bad lighting especially between accommodation and reception) with minimum emphasis on guests needs, and more on the hotel's profits. It would benefit from a good shake up.
- Official Description (provided by the hotel):
- Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more less
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- Also Known As:
- Arenal Paraiso Hotel La Fortuna De San Carlos
- Arenal Paraiso Hotel Resort And Spa
- Hotel Arenal Paraiso
- Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park