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“Wonderful service and food” 5 of 5 stars
Review of Arenal Paraiso Hotel Resort & Spa

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Arenal Paraiso Hotel Resort & Spa
7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica   |  
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Hotel amenities
Denver, Colorado
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Wonderful service and food”
5 of 5 stars Reviewed March 27, 2013

We loved our stay here, the room (and bathroom) were large enough for the 4 of us to be in one room. The staff could not have been more helpful and the food was excellent. The breakfast buffet was huge, freshly made food and excellent service. The dinners were delicious and large portions. We chose to eat here 2 of the 3 nights we were there. The pool bar was wonderful, the staff friendly and the drinks fruity and delicious! The hot springs were hot near the top and progressively cooler and loved how they are surrounded by jungle setting. We would definitely recommend staying here for your visit in the Arenal area.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, April 2, 2013
Thank your for your comments, they are very importat for us, it was a pleasure had your visit in our hotel and satiscy yor expectatives, we are pleased to know that you enyoyed our services and facilities
we hope to have your visit again in our hotel.
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567 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Providence, Rhode Island
1 review
3 of 5 stars Reviewed March 23, 2013

We liked everything about this hotel except the pool area (kids didn't even ask to go in). The hot spring pools were small, not the least bit inviting, and luke-warm at best. Nice views, nice rooms, nice landscaping and good service. My husband and I had an extra day here, and might have chosen to relax at the hotel, but the pool area was limited, not nice enough to hang around for that long, we took a cab to Fortuna for the day instead. Also, the trail to the waterfall from the hotel is a treacherous hike/crawl at best, sort of cool if you want an adventure instead of a leisurely walk.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ajax, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 19, 2013

We spent a weekend here at the beginning of our Costa Rica trip this year. We had a standard room which was a cabin with a great view of the volcano. We were traveling with 2 other couples and it was quite comfortable sitting on the porch on the rocking chairs. Rooms are in need of updating but were clean. As water is heated with solar, the hot water runs out quick, space out your showers! Breakfast was included and was quite good. The grounds are beautiful, the hot pools were a disappointment though, more like warm/cool pools. We zip lined here and that was fantastic!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 21, 2013
Thank you for your comments are very important to us, we are in an improvement project with our rooms, we hope that in your next visit in our hotel we will satisfy your expectatives. It´s important to let you know that we are a friendly hotel enviroment and this is the reason that we have solar panels to heat up the water in the showers.
It was a plesaure to had your visit in our hotel.
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msp
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

We spent 2 nights here. We had our own cabin with a porch and two rocking chairs which had beautiful views of the arenal volcano. The buffet breakfast was excellent. The service was excellent. The rooms and furniture are in need of updating. Nice hot springs and pool.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 16, 2013
It was a pleasure to had your visit in our hotel and kwow that you enjoyed our services and facilities, thank for your comments they are very important for us, we will be taken them to make improvements and provide a better service.
We hope to have your visit again in our hotel.
Best regards from the Arenal Paraíso Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenhart
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 13, 2013

Stayed here at the end of our trip to Costa Rica. Rooms clean, spacious, but no hooks to hang wet clothing. Resort beautifully landscaped. Hot springs a big plus. If you are looking for a jumping, vibrant time - this isn't the place to go. Very sedate - big time birder paradise. Empty bar / but friendly bartenders. Food pretty good. If I had my drathers - would have stayed in Fortuna where there was more action. I would say good value if you want a quiet get-away. Don't stay more than 3 days - you'll be bored. There is so much more to see in Costa Rica. The Arenal area struck me as kind of touristy. Glad I did see th volcano, though.....

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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 14, 2013
It was a pleasure having your visit in our hotel, thank you for yor comments they would be taken to make improvements in the rooms about the hooks to hang the wet clothing, Arenal Paraíso is a relaxing and adventure place where you can do differents tours like the canopy tour and horseback riding or take a treatment in our Mayin Spa, besides ejoyed the hot springs. It´s really important to us that you ejoyed our dishes in the restaurant.
Regards for all of us at Arenal Paraíso Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eatonville
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 10, 2013

When we pulled into Paraiso Arenal we wondered if we were at the wrong place. It looks way more deluxe than our $130 would cover. We were amazed at how pretty and garden-like the grounds are here and the breakfast was the biggest and best of our entire trip. There's several hot spring pools which are great to sit in and take in the views of Arenal and the jungle around, but they aren't big and deep like the hot spring resorts across the highway. While enjoying the hot springs we viewed toucans, hummingbirds iguana, and a dinosaur-like emerald basilisk. Great fun! We didn't have any issues with dampness or the shower like previous reviewers here. Everything was actually better than expected and we felt like this was an exceptional value for the nice volcano-view cabana, excellent breakfast, hot springs and pool, and the opportunity to wander the grounds here and spot some wildlife including sloth, crested guan and dazzling honeycreepers.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 13, 2013
Thank you for your comments and share your experience at Arenal Praíso , It was pleasure that you relly enjoyed the serveces and our facilities ahd have the opportunity to offer you a beaitifull palce and the best view of the Arenal Volcano and different kind of animals.
Best regards from Arenal Paraíso Hotel, we hope that you wiil come back to our hotel.
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Corner Brook, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 8, 2013

I just wanted to tell you about my recent trip to Arenal Paraiso resort and spa. We travelled yesterday to this resort. It was raining when we got there but as a canadian I am quite used to rain. We checked into our rooms and the rain persisted. My husband and I were in 271 and friends in 272. We went to the restaurant for an early supper which was delicious and the service excellent and then returned to our rooms for the night. 271 was extremely damp and as the night wore on got much worse. My husband began to shiver and suffered a fever. The room was so damp that the sheets actually felt wet and the room very cold. The clothes in my suitcase also became damp. we slept very little if at all. In the morning my husband was no better. We thought that a hot shower would help him to warm up , unfortunately there was no hot water. and eventually no water at all. I went to the office and they offered to move us into another place, however by this time my husband was really not well and I felt that it would be more appropriate to pack up and return back to Playas del coco were we are staying. I spoke with the assistant manager and she then with the manager and they offered no refunds and said it was raining and they couldnt help the weather. My problem was not with the weather it was with the fact of the dampness in the room . There was no way to dehumidify the room or warm it up in any way. Ii really feel that I should be refunded for one night at least for the room that we wre in, as we were travelling together my companions of course could not stay for the second night. We are back in Coco now and my husband is still shivering and feeling unwell.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 13, 2013
Thak you for your commentes, they are very important for us, about the weather it´s important to know that we are ubicated in a tropical area and we have differents microclimates, we sory during your visit in our hotel the weather was not good and the best to enjoy the nature an panoramic views of the Arenal area.
we hope that in your next visit to our hotel the weather will be find for you and your husband and we will satisfy your expectatives and offer the best service as you deserve.
Best regards from all of us at Arenal Paraíso Group.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 
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Also Known As:
Arenal Paraiso Hotel Resort And Spa
Arenal Paraiso Hotel La Fortuna De San Carlos
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park

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