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“Good but could be better” 3 of 5 stars
Review of Arenal Paraiso Hotel Resort & Spa

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Arenal Paraiso Hotel Resort & Spa
3.5 of 5 Hotel   |   7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica   |  
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Hotel amenities
Piedmont, California
Top Contributor
128 reviews 128 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
154 helpful votes 154 helpful votes
“Good but could be better”
3 of 5 stars Reviewed January 23, 2013

Our group spent three days at the Arenal Paraiso. It's a beautiful setting with great views of the volcano. The grounds are lovely, the pool is sparkling clean, the hot pools are inviting. But at the same time, overall maintenance is spotty and the food could be more thoughtfully planned.

On the maintenance and operations side, my room had a fridge that was not working (and was missing a leg, so it wobbled). I reported this to the front desk immediately and they promised to send someone out to fix it. When I checked out 3 days later, as far as I could tell, no one had ever come by.

Hot water in the shower can also be a problem, where it starts out fine, then turns cold, then maybe, if you stay in long enough, warms up again. Not sure what's behind this but it makes for uncomfortable showers. I also noticed that the towels were not very absorbent and it took two of them for me to dry off completely.

I enjoyed the pool immensely, just to get relief from the hot, humid weather. However, the pool is a true safety hazard. The steps leading into it are very slick tile and it is very easy to lose your footing, fall and injure yourself. Which is exactly what happened to one of the people I was traveling with. I am astounded that this condition persists for a hazard that could seriously hurt someone.

It's hard to assess the food. The quality is generally good, but the selections are limited. Lunch and dinner are table-service affairs rather than buffets, so you get large portions of food you may not want.

I would generally not compare hotels in developing countries (like Costa Rica) to hotels that aspire to similar levels of service and comfort in the US, but the Arenal Paraiso really does try to present itself as a world class resort, and, with the items I noted above, it does not make the grade.

Room Tip: Make sure the A/C and the fridge are working.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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648 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

We stayed here three nights and went for one day to rio celeste. The beds were good, airconditioned room and a good shower. The breakfast was the only thing that we didn't like that much but ofcourse that's personal. The view on the vulcano was perfect it is like a painting. You have to wake up really early to see it without clouds. The best thing about this place was: the wetbar!! :)

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 10, 2013

This hotel is made of bungalows up a long long road. Good luck if you need to dash back to your room for something. The rooms all have insects crawling around, the hair dryer fell off the wall, they kept forgetting to give us towels and my cousin's bathroom had no hot water and no one Really cared.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redding, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 7, 2013

We stayed in this property over Christmas. It is a fine place to stop for a few days but I would not make it a destination property. The cottages are small for a family and the property is pretty but not a place to spend more than a couple of days. The hot springs were pretty but over crowded, so we could not partake of the waters. Food is expensive but the included breakfast is filling.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 7, 2013

I stayed here in a lodge with 2 friends. Our room was very spacious. Its good to have your own porch outside the room to dump shoes etc. The layout of the cabins were good and it felt a bit like Center Parcs.

We had a lovely view from our room of the volcano (when it wasn't cloudy).

Apart from breakfast, I wouldn't eat in the restaurant. We had dinner there one night. The service wasn't brilliant and the food was bland. You are better off going into town.

A taxi to go downtown was around $12.

Great to try out the spa pools dotted up the path. It's bliss sitting in the warm water and again, looking at the Volcano (on a sunny day)

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 19, 2013
Thank you for taking the time to let us know your comments, they are very important for us, we are glad that you really enjoyed your stay with us.
We hope to have your visit again in our Hotel.
Best Regards from Arenal Paraíso Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 of 5 stars Reviewed January 5, 2013

It was great to have several thermal water pools on-site. The breakfast was great. The room and bathroom were clean. Security was good. There was a safe in the cabin. Great place to get in touch with nature and relax! We could not see the volcano because it was raining. We used the spa services and they were OK.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, March 19, 2013
Thank your for sharring your experience at Arenal Paraíso Hotel, It was a pleasure that you ejoyed your visit and the services in our hotel, we appreciate your time to comment about our property, thank you for your comments, they are very important for us, we are glad that your trip was a good experience.
We hope to have visit again in our hotel
Best Regards from Arenal Paraíso Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 22, 2012 via mobile

As the title suggests-
it was good.
Pros: hotel property is beautiful, nice to have hot springs right there, the bartenders at the pool bar were very nice.A/C worked well. Delicious breakfast and Plato tipicos at the restaurant.
Cons: SO far from town. You will spend
at a minimum 5k colones, or $10 at the least, to get into town. The hot springs were lukewarm. Hotel staff seemed to be annoyed by having to do their jobs.

At the end of the day, I would recommend staying in la fortuna and using your money for a trip to baldi or tabacon.

The other thing the Internet and guidebooks did not say was that the volcano is currently
dormant. Nothing much to see from the resort at night.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 
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Also Known As:
Arenal Paraiso Hotel La Fortuna De San Carlos
Arenal Paraiso Hotel Resort And Spa
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park

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