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Review of Arenal Paraiso Hotel Resort & Spa

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Arenal Paraiso Hotel Resort & Spa
3.5 of 5 Hotel   |   7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica   |  
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Hotel amenities
Escazu, Costa Rica
Top Contributor
128 reviews 128 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
89 helpful votes 89 helpful votes
“Find other accommodations”
1 of 5 stars Reviewed December 13, 2012 via mobile

This hotel is terrible and in need of a serious update! The food at breakfast that's included is terrible!! Dinner is alright but pricey for what you can get in town. The rooms have mold and bugs! I left the remote on the side table and grabed it when 100 tiny bugs started to crawl all over me! The spa was but alright, I have had way better facial for the price... They claim to do extractions but they dont have the proper tools. We had 2 rooms one for our friends and one for us, they got there room cleaned 2 times and they didn't even come to replace our towels once, or clean our room. The pools were cold! There were know lights leading up to the other springs so my friend fell. As we checked In we paid with a card and our friends paid cash.... They gave us towel cards to use.... At the end of our stay we returned all 4 towels, the front staff looked at each other and asked for our friends recipt... They said what recipt? It was for the cash deposit for the towles! They never said to keep this tiny hand written piece of paper. Even though they brought back the towles they still have us a hard time! Then they made us wait 1 hour for "the guy who took the deposit" to come from home... We waited long enough! My husband speaks fluent Spanish has lived in cr for years and the front desk acted like they had know idea what was going on, we tried explaining that we bought our towels back!! So my husband thanked them for nothing after a hour and a half we left. As we were leaving, we saw the two front desk agents pocket the money from the little cash box.!! Could believe it!!
Stay elsewhere!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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574 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Fresno, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 12, 2012

Property is very nice. Lush green grass and trees everywhere. There is several hot springs scattered though the property. Bungaloos are very cool. Everyone has there own little "home". Rooms are very basic, but comfortable. Be warned that taxis are VERY expensive. Since this is considered rural the taxi begins charging you from when they leave town. You'll end up paying $12(one way) for the two mile trip to town. The resturant can use some help. Breakfast was ok. Dinner was below average. There are no resturants within walking distance so unless you want to add the $30 round trip taxi for dinner you're foced to eat at the resturant.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, CO
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 7, 2012

Our first stop on our trip in 2008, our room looks directly at Arenal volcano. We enjoy the pool where you can swim up to and sit on a stool in the hot springs water. The grounds are lush, green, beautiful flowers and tropical birds flying around. Large resort that I walked around and took pictures of. The room was small and modest but we enjoyed the porch and rocking chairs. We very much enjoyed a guided tour at Arenal Observatory Lodge and saw howler monkeys, leaf-cutter ants and spider monkeys. We also ziplined! What better place could one zipline, looking at nothing but a canopy of trees below.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 18, 2012

Location is fine, but the rooms themselves are depressing: old decor, danky smell, unpleasant toilet/shower. There are lots of better alternatives in the area. Check TA reviews, and go with something else.

Stayed October 2012, traveled as a couple
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2012

The hotel campus is huge, way larger than I thought it would be. The views were great. The hotel room was a bit small, as was the TV inside the room (maybe 19''). We did really enjoy the little porch and those comfortable chairs. The food was ok, nothing special. The price of the food and drinks in the gift shop were very expensive ($3.00 for a soft drink, and $2.00 for a bottle of water). I would advice anyone to stop before you get to the hotel, and buy your own drinks (beer, soft drinks, water, etc) and skip buying stuff on the resort.

The hot springs were a nice touch (don't be turned off by the water color). There were many different springs, with many different temps., it was neat.

The hotel seems nice, we didn't have that much interaction with them (which I guess is good).

Overall, I enjoyed the resort, but found the room a bit small and the food/drinks to be expensive.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 16, 2012

Great location and perfect view of volcano from rocking chair on front of chalet
Had wonderful tour to see volcano close up withv Joeji in the pouring rain!

Restaurant good especially the buffet breakfast.
Ziplining on site - fantastic experience. The 3 boys were well looked after by two guides who pointed out wildlife
Girls enjoyed relaxing in the hot pools.

Room Tip: Keep a close eye on your beloning we had raincoat taken from restaurant area
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 24, 2012

We spent 6 days at this resort. The grounds are beautiful. All rooms have a view of the volcano. Although our view was not super, we did not spend much time in our room during the day, so it really wasn't an issue. The views of the volcano from the pool and restaurant are amazing! Our standard room was comfortable and clean. The complimentary breakfast buffet each day was really good. Nice options for anyone. The pools and pool bar were nice. Bartenders friendly. The staff at the front were helpful and friendly too. The zip lining was awesome! Guides really helpful for first-timers and had a photographer to capture everything. Resort was only a short drive into town for shopping and dining. Only suggestion would be to have WiFi in the rooms, as the only other option was the Reception area and the Restaurant (which was not working during our stay). Would definitely stay there again and recommend this to anyone.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Official Description (provided by the hotel):
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 
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Also Known As:
Arenal Paraiso Hotel Resort And Spa
Arenal Paraiso Hotel La Fortuna De San Carlos
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/Arenal Volcano National Park

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