In my opinion, the best thing about Cataratas Resort is their website. We booked two rooms in the hotel directly with our friends from their website which makes this place look fabulous. After seeing the property, we all agreed that this hotel is a "use to be". They make it sound like the waterfall is just a hop, skip and a jump away. In reality, it's maybe a mile further up the road that front's their hotel and uphill. Luckily we had a car to drive to the Waterfall parking lot. Prices for the waterfall are $7:00 each and the walk after you paid is excruciating. My wife walked the entire way down to the pools and back up and she was sore for several days. There is an observation bridge/tower about half way down that allows you to take good pictures without making the entire trek, which is what we did. It's almost dangerous with wet steps and many places without rails but a beautiful place / location. There is a nice gift shop at the beginning / end of the trail.
The road to the hotel is dirt and bumpy but not difficult to navigate, but why if you don't have to? The lobby is nice but semi worn looking. The breakfast buffet was empty when we got to the lobby at 9 AM, so I made a comment and they agreed to cook us plates to order which were decent. Not the best I've had but pretty good, really.
The mattresses in the rooms were horindous. We all woke up with sore backs. Lights above the beds lack lamp shades, and there are visible cracks around the entrance door and the balcony door large enough to see light through.
Luckily we had water in our room but our friends had the room below us that lacked water of any kind in the shower. When they angrily reported this in the morning, the young desk clerk boy said he was sorry but did not offer them another room (and there were plenty availble, trust me) to shower in or any explination. There are spiral staircases that lead to the second floor rooms that are tough navigating the suitcases up and down. They helped when we checked in, but we just took them down ourselves on our exit. A/C worked pretty good in both rooms.
A bus of young people showed up late and left early that used many of the rooms. If your on a tight budget and are ok with my comments, then this might be just the place for you. The pool looked a little merky so we passed, and as other reviewers said, the swim-up bar looks a little abandoned. There are two fairly nice pool tables in the lobby and a couple of complimentary computers you can use to check back home with.
Last time we where in La Fortuna, we stayed at the Volcano Lodge which puts this place to shame and doesn't cost much more. We highly reccommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.