This was our fifth stop in our trip to Costa Rica, traveling with a family including two children, 8 & 11. Of all the places we stayed, this was by far the busiest and the farthest removed from the most personal service we'd been experiencing the whole time. The service and cordiality didn't suffer, however, and we were well taken care of.
When we arrived to check in, we were right behind a large bus full of other tourists who were also checking in, so we had to wait a little bit. However, the staff was practiced and quick and our wait was not long. Our check in was seamless, and we received card keys for the room that would open it and, when inserted into a special receptacle in the room, would turn the electricity for the room on. We also received pool cards and had colored wrist bands that we'd need to wear for the duration of our 3 night stay.
We had a superior room, and ended up in a 6 unit building, on the ground floor, unit 233. The room was absolutely huge. There were two regular beds, and each had a pull out single underneath, if we would have wanted. A large unit ran almost the length of the room - large enough for several sets of shelves and drawers as well as the refrigerator to reside underneath. There was a flat screen TV and three nightstands beside the beds. There was a table with two chairs as well as a coffee maker, although again we had to supply our own coffee. The bathroom door was actually in a small hallway that ran along the back wall of the unit, featured an armoire, turned a corner, and allowed for access to a small outdoor patio. In effect, there were two outdoor seating areas for the room - one by the front door which features a fantastic view of Volcan Arenal on clear days (the first two days we were there) as well as the back porch, with a garden view.
The bathroom was quite large, with a big shower and large tub. I was glad that I didn't store anything under the sink, however, because the flexible outflow pipe leaked. I informed the staff of the leak when we figured out what was going on the next morning, but let them know we didn't need to move, just wanted a towel to block the water so that the bathroom didn't flood, and they took care of the issue immediately, and with apologies. Honestly, I think the shower seals were also leaking and it's possible that the toilet wasn't seated as well. This makes me very glad that we weren't experiencing any leaks from the upstairs units. I again needed to use my person drain plug in the sink when I needed to work with my contact lenses, so I'm glad I had it. The shampoo, conditioner and soap provided comes in a couple of dispensers, but worked just fine, and I believe is part of the resort's green initiative.
Why we picked this resort, however, was not for the rooms necessarily. It was for the pools and waterslides. Los Lagos has a series of pools, of varying temperatures, fed by underground rivers (for the cool water) and hot springs. There's even a waterslide in one of the hot pools. This complex of pools is landscaped, includes a bridge that invites cannonballs, quieter areas in some of the uphill hotsprings, and a wet bar with in-pool seats.
The resort is also expanding - the dining room is gaining some more space, and there appears to be another pool coming on the hot springs side of the complex.
A very nice breakfast buffet was included as part of the amenities and made for a great start to the day.
Other things about the resort included a area that had crocodiles, a frog room, a butterfly room, a room with leaf cutter ants, and a hike up to an outlook for Arenal.
We were also able to book a really nice horseback riding excursion through the resort and had a great experience doing that. We also found a pasture with some mares and foals when we were exploring.
Rooms are huge
View of Arenal is impressive, when it's clear
The pool complex is fantastic
Close to La Fortuna and also the Arenal park complex and activities
The rooms are not terribly quiet and we were subjected to three different groups moving into the unit overhead, one very late at night with some level of unavoidable noise, but also some rambunctious children that were overly loud for over an hour. However, I believe requesting a room in a building with no upper floor will alleviate the noise issue.
We found the BEST fried chicken restaurant (soda) in town and never paid resort prices for dining. This was a really nice place to stay with children - they were busy every afternoon after our daily excursions and we could relax either poolside or take a slide too. Also, after the abundant wildlife on the Osa Peninsula and Manuel Antonio, I had been warned not to expect much, and promptly saw a few toucans flying around. I would definitely recommend this hotel to families traveling with children.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.