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“Beautiful Grounds...but...” 4 of 5 stars
Review of Los Lagos Hotel Spa & Resort

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Los Lagos Hotel Spa & Resort
3.5 of 5 Hotel   |   6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica   |  
Hotel amenities
Stamford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beautiful Grounds...but...”
4 of 5 stars Reviewed March 29, 2013

We just returned from 3 days at Los Lagos. The property is beautiful, lush and you feel like you are in Paradise. But, the rooms are outdated, dark and most rooms are VERY far from the pools and restaurants. They have a shuttle bus that you call for and they drive you to the pools but this is annoying. The food in the 2 restaurants was very good and the pools and hot springs are great. The front desk personnel were not friendly nor were they helpful.
If the rooms were redone and wi-fi was added this would be a good place for a vacation.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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748 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Oklahoma City, Oklahoma, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2013

recently spent several days at los lagos near la fortuna. It is a beautiful property! the hot springs are amazing here! we also enjoyed the cool pools the water slides, etc. The food was just average. service was very good. we were originally scheduled to stay near by and were going to have to pay for an excursion trip to hot springs near by. this property is beautiful and so relaxing. the way it is set up you dont feel crowded at all.

Room Tip: we stayed near the pools
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 20, 2013

This is long overdue as we stayed there last Sept, but this hotel was everything we hoped it would be. The room was clean, the gardens were fabulous, the views were amazing, and the pools were fun. Honestly the first time I have gone done a long waterslide into a hot spring. Plus there were fun other water slides. Breakfasts were always great too. Only complaint though it's minor is that there wasn't wifi in the rooms. We had to go to the lobby for that.

Stayed September 2012, traveled as a couple
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Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

Just returned from a five night stay at the Los Lagos.....It was wonderful! Great staff, good food (breakfasts were included.....buffet), hot springs pool that was the highlight of every evening. Would definately stay there again.

Room Tip: They are so spread out.....all are in a good location. If I were older I might want to stay near the...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 19, 2013

Booked this with a package and could not have been happier with the choice. The grounds are huge, the staff is friendly, the rooms are clean and the food is excellent. I took hundreds of pictures of the plants and animals that inhabit the area. The property is on the slopes of the Arenal Volcano, but remember that the Arenal is most often covered in clouds. The spa experience was fantastic as was the thermal pools. La Fortuna is just minutes away and full of nice places to eat.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malling, Denmark
1 review
5 of 5 stars Reviewed March 18, 2013

This is like paradise! Look at the pictures, it's not manipulation. I became dizzy at the plaze and i got the best service i have ever expericed. A doktor came to me, with ice tea and chocolat for free og he called my room to hear if i was okay or asked if i needed help. He did that eventhough i said to him from the start that i was fine and just needed to go to my room. He even called at privat shuttlebus for me! Nice nice nice service!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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San Diego
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2013

The landscape of this hotel is breathtaking and expansive...so much so that they have complimentary transportation to and from some of the rooms to the restaurant, pools, etc. It has a butterfly garden, crocodile area and frog refuge in additiion to everything else it offers. The wet bar is a blast and has hot spring water. In addition to the amenitities, the staff is the absolute best! Maely, Jonathan, and Roberto are just a few employees who continually make it their business to ensure you have the best stay. The mass majority of rooms have an awesome view of Arenal Volcano. While the food in the restaurant is superb, if you are on a tight budget, I would suggest you have a meal in town at the La Cacada. Excellent fish! I seriously love this place!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Lagos Hotel Spa & Resort

Address: 6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in La Fortuna de San Carlos
#19 Family Hotel in La Fortuna de San Carlos
#28 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Los Lagos Hotel Spa & Resort 3.5*
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel La Fortuna De San Carlos
Los Lagos Hotel Spa And Resort
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/Arenal Volcano National Park

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