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“Very Good For The Budget Minded That Doesn't need 5 Stars.” 3 of 5 stars
Review of Los Lagos Hotel Spa & Resort

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Los Lagos Hotel Spa & Resort
4.0 of 5 Hotel   |   6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica   |  
Hotel amenities
Pensacola, Florida
Top Contributor
165 reviews 165 reviews
34 hotel reviews
Reviews in 53 cities Reviews in 53 cities
136 helpful votes 136 helpful votes
“Very Good For The Budget Minded That Doesn't need 5 Stars.”
3 of 5 stars Reviewed November 21, 2012

First off let me say that this is our third stay here over several years of travel to the area. We have seen the progess made to this resort over the years. The rooms are large with sparse furniture, but the beds are comfortable. The grounds are well maintained and very nice. The new hot pools that have been added since our last visit, were OK, but lacked any personality, The drive up to the observeratory point is well worth it. The views of the volcano are unforgettable from there. The included breakfast buffet is very good and is never the same from day to day. Overall. this is a great place to stay, if you want a lot of activities included at a reasonable price, and do not want or need a luxurious room to sleep in.

Room Tip: Pay the extra for the superior room, It is worth the extra cost.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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792 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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Sarnia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 20, 2012

Grounds are well kept, the rooms are ridiculously large with little furniture, drinks are expensive ($8.00 for a cocktail,$3.50-$5.00 plus for beer) meals where a little pricey also. If it wasn't for the Volcano, the trip would not have been worth it, the country side was absolutely beautiful, if driving, be for warned.....scary. The whole trip ended poorly at the Airport, The airport Security searched all carry on luggage twice and stole what they wanted from your bags, they should invest the 28 Dollars they steal from you leaving the country to train these Baffoones to be more honest and nicer. If renting a car, be prepared to pay for insurance even if your credit card covers it, they don't except credit card insurance an you will pay up to $30.00 dollars a day, just another way they can rip you off.

Room Tip: upper mountain cabins are a long way from main activities and you have to be shuttled, there are roo...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Boston
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 17, 2012

Los Lagos has the complete package. Very comfortable rooms with great views and tons of space Our room had two queen beds and two pull outs, so you can cram people in if you want to. There are very nice hot springs and pools on the property, and we also took advantage of the zip linning and horseback riding tours without having to go elsewhere. Service was OK by costa rica standards, but dont expect american or asian quality service (like everywhere else in costa rica).

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rehoboth, Massachusetts, United States
1 review
4 of 5 stars Reviewed November 15, 2012

The Los Lagos hotel was very nice. The room was clean and spacious with a sitting area in front and back. The walk from the room to the restaurant was challenging, but that is normal for the area. The food in the restaurant was excellent. The pools were very nice and the wet bar was fun.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Canada
Top Contributor
161 reviews 161 reviews
45 hotel reviews
Reviews in 85 cities Reviews in 85 cities
107 helpful votes 107 helpful votes
1 of 5 stars Reviewed November 13, 2012

Sadly the weather set the mood for this place - constant rain and cloud cover.
It went downhill from the moment we checked in. Clerk changed room to a lesser grade than our friends; a room in a 'motel block'. Key not work and neighbours were loud partiers. Room changed to same quality was friends, now in a cottage. Dinner coupon was incorrect - so that had to be changed, Restaurant was an open air, covered place. Birds flying in and landing on guests plates. Food sadly was poor; very limited buffet style looking very unappealing. 6:30am Wakeup call came at 5:30. We were glad to get out of there, and have filed a compliant with the tour operator who took us there. As to seeing the volcano from your room; I dont see how that is possible, though in our case the weather did not cooperate anyway.
Grounds had hot springs, ponds, water slide, etc
Maybe it was just one of those days for all concerned... but it did ruin our visit.

Room Tip: not a good esxperience
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 12, 2012

POSITIVE:
- Friendly staff
- Comfortable bed (the best of our 9 days stay in Costa Rica) and spacious room (2 queen beds with pull out extra bed below the main bed, and still plenty of room to walk around!). Flat screen TV with a few US channels and fridge in bedroom.
- Good location a short drive away from La Fortuna
- Good breakfast buffet
- Several FREE activities on site for rainy days:
# outdoors 'zoo' with frogs garden, butterfly garden, a very interesting leaf-cutter ants exhibit, crocodiles & iguanas)
# a series of hot pools with cool water slides and a wet bar with decent cocktails (try the sangria and caipirinha)
# 2km hike/drive to a viewpoint of the volcano
- Several activities on site for a fee:
# $45 for 3kms of canopy with longest being 700m
# horseback riding

NEGATIVE:
- the hot pools are not natural hot spring water (unlike other available in the area)
- no rain-forest feel but manicured garden (although pretty)
- the rooms are dated and a bit dark. The sink in our bathroom was broken in several places. The plastic plates of the light switch were dirty.
- the overall look of the resort feels old, with dated decor and tacky fake wood pillars and fencing made of concrete (although I suspect that this is also because it's difficult to maintain real wood in such a humid environment)
- we were shown room 204 and sold an upgrade to a superior room with a view. Then given room 216 which had many trees planted just in front of back terrace to mask another building and therefore no rear view whatsoever.
- internet available only in lobby of hotel (free WIFI and self-service computers)
- if you have noisy neighbors, you'll hear everything through the walls/windows.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 12, 2012

I've been many times in this place with clients & my family too and everybody loves it, tho location next to the Arenal Volcano with the natural hot springs, all the different pools & temperatures, the spa, the gardens os butterflies, frogs & ants.
The crocodile farm, the canopy tour & all the trails makes of this place a great choice.
The restaurant is great too with a big menu and a wonderful view

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Los Lagos Hotel Spa & Resort

Address: 6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in La Fortuna de San Carlos
#10 Spa Hotel in La Fortuna de San Carlos
#18 Family Hotel in La Fortuna de San Carlos
#28 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Los Lagos Hotel Spa & Resort 4*
Number of rooms: 98
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel La Fortuna De San Carlos
Los Lagos Hotel Spa And Resort
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/Arenal Volcano National Park

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