We stayed in this hotel in the middle of a 2 week stay in Costa Rica last winter. It was by far the worst hotel we stayed in during the entire trip. We should have known when we arrived and it was THE ONLY hotel in Costa Rica that did not welcome us with a glass of choice and wet towels. They continued by giving us arm bands and sending us on our way. It was also the only hotel that seemed to have an unhappy staff--discontent staff is a give away for an unpleasant experience. In checking out our rooms, we discovered coffee pot and no coffee. also, no tissues. Contacted office about this (what we thought was a slipup) and was told that there was a charge for coffee and a charge for tissues (only hotel in Costa Rica where we stayed with such a policy). One day our room was not cleaned at all. We were fortunate that we were gone most of the day but the experience put a pall on our trip. Fortunately there were fabulous places to follow!

PROS
-Great customer service (Marilu was amazing)
-Great room rates
-Great drink prices
-Awesome water slides in the pools!!!!
-Family friendly (could be a pro or con!)
-Breakfast buffet included (it was good & I'm picky when it comes to what defines "good" food)

CONS
-Rooms are very basic & left a lot to be desired (but the price is right)
-Family friendly (could be a pro or con!)
-The "thermal pools" look like regular pools...there is no rainforest feel whatsoever, but the water is hot & feels good. I was disappointed in that you felt like you were just in a heated pool....not in hot spring water in Costa Rica.

Overall, I had a good experience & would recommend it to someone going during high season for sure ...or for a family with kids or for a family not wanting to spend a lot on drinks. However, since we went in low season we could've found a similar rate at a better hotel (such as Tabacon) and had a 5-star experience and thermal springs to die for!!

Make sure you eat off-site for lunch and dinner as they are lots of great, locally-owned restaurants that are an amazing Costa Rican experience!!

A really beautiful property. The thermal springs were amazing, with a water slide and a swim up bar at the lower hot spring, and more secluded hot springs up the property. There are cold springs as well which was very refreshing. This hotel is located about a 5 minuet drive to the town of Fortuna ($10 cab fee each way) and sits at the base of the volcano. My wife and I spent most of the days out on day trips and we did not have a rental car. All of the trips picked us up at the hotel for no extra charge, so the lack of vehicle really did not affect us much. The staff at the front desk was great at setting up excursions for us and booking our transportation to our next destination. The complementary breakfast was really good and the open air dining area was even better. Our table was situated within the tree tops and we could watch birds and iguanas play in the trees as we ate. The dinner was a bit expensive for what it was, but this place is kind of "resort style", so that was not a huge suprise. We had a few issues with our room (including no water one morning and a soaking wet safe upon arrival), but the staff quickly took care of these issues. Over all, it was worth the price.

Hotel is gorgeous. I cant find one thing to complain abo.will definitely stay here again
Service was excellent,room huge,hot springs are wonderful addition. Grounds well kept. Breakfast buffet is delicious.