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“Volcano Views From Your Back Porch” 4 of 5 stars
Review of Los Lagos Hotel Spa & Resort

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Los Lagos Hotel Spa & Resort
3.5 of 5 Hotel   |   6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica   |  
Hotel amenities
Marietta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Volcano Views From Your Back Porch”
4 of 5 stars Reviewed February 27, 2012

My wife and I traveled with another couple to Arenal and stayed at Los Lagos from Feb 10 through Feb 12. The four of us stayed in a two bedroom superior duplex (rooms 248 & 249).

The front desk was quick and helpful. They give you a key for the safe as well as the electronic keys for your place which you may also need to keep the lights on. There is gated security at the only entrance to the resort, and they check for a bracelet each time you enter and also raise the gates when you exit.

The rooms are spacious with two queen beds and plenty of extra room. The beds were on the firmer side and the linens were clean, although they do not include comforters on the bed, but you can get one if you ask. The bathroom towels were clean and the maid does come to make the bed and replace your soiled bathroom items on a daily basis. The amenities (TV & safe) worked well, although I never could figure out how to set the time on the alarm clock. There were a few times when the entire grounds would go dark, due to a power surge, but it never lasted for more than a couple of minutes. The view of the volcano from our back porch was spectacular, as it also overlooked the main horse grazing pasture. The grounds were beautiful with many different flowering plant species and several different kinds of brightly colored birds flying around, I even saw a toucan on a walk I went on at the very top of the property.

The thermal and regular pools were all clean and comfortable. We only went into the thermal pools, and they were all very relaxing, but not too hot as to be uncomfortable. The service at the pool side swim up bar was good and they served us our libations in a timely manner.

The spa experience was some of the best spent money of the entire trip. My wife and I both signed up for the special, which was $75 for a facial and a Swedish massage. The whole process lasted about an hour and fifteen minutes, but it was a struggle to remain awake, because it was so relaxing. I do not normally get massages and I've never had a facial before, but it was one of the best massages I've had.

The breakfast buffet was solid, with many different fresh fruits and different hot foods were available each day. The common eating area is covered but is open air and overlooks the garden where all the exhibits are kept (frog, leaf-cutter, croc & butterfly gardens). Your coffee cup is continually being refilled and the orange juice is excellent. We ate dinner there one night for sushi night. The service was good, but I was a little disappointed by the sushi selection. I was thinking more along the lines of sashimi, but it was all rolls. The sushi was good, but I was hoping for a little more variety.

The property is sprawling and is located at the foot of a volcano, thus it is very hilly. We had no problems walking up and down the paths that include a hanging bridge. If you have mobility issues, or do not feel like walking, they do have vans that will come and drive you to wherever you need to go in a reasonable amount of time. Parking space is also ample, should you decide to bring an automobile.

The best thing about this place is all the different activities available on the property (zip lining, horse back riding, the animal exhibits, volcano trail, thermal pools) and the location: on a good road at the base of Arenal, yet only a few minute drive to La Fortuna. The animal exhibits were neat, but you really need to look hard for the frogs (we counted four about the size of a quarter in about a 1,000 sq ft enclosure, I'm sure there were more, but they were hiding). For all the amenities, this place is a great value and would be an excellent place to bring the entire family, but is also nice enough for a romantic get-away.

If you have the time, try walking to the top of the volcano viewing spot. The views from the trail alone are worth it, but is also where I saw the toucan, some sort of raptor and another bird about the size of a turkey, as well as leaf-cutter ants doing there business on the side of the trail and there are many different types of small flowers. If you cannot do the walk, then drive to the top, the trail is bumpy, but the view of the volcano sitting atop the lake is inspiring.

I would go back to Los Lagos if we return to Arenal. The only reason I listed it as very good instead of excellent, is due to the high-end facilities in the area (Tobacon) that are likely more spectacular, but also more expensive.

Room Tip: Check out the trail at the top of the property and get a superior room!
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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Warrenton, Virginia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 20, 2012

My friends and I stayed for a few days at the Los Lagos spa. While I'd cal the room "basic", it was clean, air conditioned, had a safe, and set in a beautiful setting, right below the volcano. If you stay there, swimming in the hot springs pools are free. They have some great slides that end up in the hot springs, and one that ended up in the regular pool. Both kids and adults enjoyed the slides. They will provide beach towels. Be aware it's at your own risk, so supervise your kids.
Breakfast was included in the price, but they charged $22 for each person over the first two in the room.. It's an ok buffet, but the view is great and we saw many wild iguanas and birds. Don't miss the crocs, leaf cutter ants and frog displays, all free.
The hotel helped us to line up activities each day, and for $8 each way, they will drive you to and from Fortuna. There are much more expensive places to stay, but this was a nice hotel for under$200 per night in their high season.

Room Tip: Superior rooms are large and have two Queen beds. They have a shuttle that will drive you up the hil...
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forest Hills, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2012

The location was great with a view of the volcano outside of our room. After a 5 hour drive from manuel antonio the room was a disappointment. Perhaps it was the bright fluorescent lights that made the room seem cold and uninviting. The room was a superior room so it was extremely spacious, but luckily we did not spend too much time there. The breakfast in the morning was great and the grounds were really beautiful. The pools, hot spring and butterfly garden were delightful. We had only a 2 night stay and did a day trip of a zip line which was a real treat. Aside from the disappointing room the front desk was a hot mess. Every question required a wait on a line and was somewhat disorganized. Once booked the front desk did a good job, but the crowds and confusion were off-putting.

Room Tip: The superior room was very large & had a great view.
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portage, Wisconsin
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 32 cities Reviews in 32 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 12, 2012

We stayed here on a tour and had a great time in the hot pools,slides, looking at the crocs. The rooms were nice
The food was good at the restaurant especially liked watching the birds. Overall it was a great stay.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Luis Obispo
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 12, 2012 via mobile

We have stayed here a few times but this last time they raised the prices yet again. We still enjoy the place but feel price gouged. Also the ac unit dripped all over our clothes and was not cold.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wisconsin
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 11, 2012

Our visit to Los Lagos started with an inconvenience, they said we had no reservation despite having confirmed earlier the same day. After producing copies of our online confirmation, they continued to insist we had no reservation but were willing to give us the last two rooms in the resort at no charge (we had already paid in full.) The rooms were on opposite ends of the very large property despite being promised adjoining rooms. In hour and a half, after phoning Orbitz, they were able to produce two rooms in the same building. It seemed they had forgotten our adjoining rooms and were hoping we would just take whatever they offered. When we finally got to our rooms we had received a two bedroom suite with a beautiful view of the volcano, as well as the neighboring standard room.

After this initial minor headache, the rest of our stay was very nice. The hot springs are wonderful and the little zoo made for an interesting walk.

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Andres Cholula, Mexico
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 11, 2012

After an initial problem with our reservation that took over an hour at reception to rectify, we finally got to our rooms. Up on the hill with an amazing view of the countryside and the volcano, the rooms were clean and roomy but lacked amenities.....bottled water? coffee for the coffee maker? The hot springs were very nice and we enjoyed them under an almost full moon and stars. There's also a pool with a water slide.The property has a butterfly garden, frog pond, leaf cutter ants, turtles and crocodiles. Lots of beautiful flowers and plants on the paths. While we found them all to be less than well maintained, they were enjoyable to visit. The buffet breakfast is good. Bird and lizard watching right from your table! All said, I would definitely stay here again.

Room Tip: Loved our rooms....250 and 251.... on top of the hill. We had a car and didn't have to rely on...
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  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Los Lagos Hotel Spa & Resort

Address: 6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in La Fortuna de San Carlos
#19 Family Hotel in La Fortuna de San Carlos
#27 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Los Lagos Hotel Spa & Resort 3.5*
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel La Fortuna De San Carlos
Los Lagos Hotel Spa And Resort
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/Arenal Volcano National Park

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