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“Dated resort with awesome animals” 3 of 5 stars
Review of Tilajari Hotel Resort

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Tilajari Hotel Resort
3.5 of 5 Hotel   |   800 oeste Estacion Servicio Muelle | Muelle de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
Hotel amenities
Austin, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Dated resort with awesome animals”
3 of 5 stars Reviewed January 11, 2014

We spent 1 night here on a Backroads trip. It was my least favorite of the hotels, but that puts it against some very fine places. It is a big place, with lots of families vacationing. The room was large with a good bathroom, but 2 of us commented on the sheets being rough (on our sunburned bodies). There is a huge river that flows right by the hotel. We saw iguana, lots of beautiful birds, and a sloth in the tree!

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Alexandria, Virginia
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 4, 2014

I recommend this hotel if you like beautiful grounds, good food and very good service. I particularly liked the abundant fauna that once included four iguanas visible simultaneously. The only downside is that it is very far from La Fortuna and getting out requires an expensive taxi ride. Although the hotel is not super-modern, its positives far outweigh the negatives.

Room Tip: Get a river-facing room.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 1, 2014

This hotel is very dated and not at all what the reviews portray. "Luxury at the front of its mind", "beautiful location". . . It is 40 minutes from Fortunas and all of the attractions that we were interested in visiting in the area. The rooms were dated and could not in any way be described as luxurious. We had two towels provided in each of the two rooms we rented (for 5 guests) and one of the four towels was completely frayed. The pool was cold, cloudy and questionable. The pool towels had to be checked out at reception which is a hike from the pool. The rooms have keys and if you are not prepared, it is easy to lock yourself out and the front desk was about a quarter mile from where we were situated. The restaurant was acceptable but not what I would consider 3 1/2 stars. It would seem to me that the very positive reviews are deceptive at best. The staff was very nice.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, Wiltshire
Top Contributor
62 reviews 62 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed December 8, 2013

We have just come back from a week at the Tilajari resport and don't recognise some of the recent adverse comments on this site. Far from dated and run down, the accommodation we were in was spotless and modern. All rooms seem to have a view of gardens and/or the river and so birds and animals can be seen easily and regularly from the rooms. The restaurant area is also attractive and the staff spend a lot of energy cleaning the floors and tables. Food was good and varied, and the staff were exceptionally friendly and helpful. The hotel has excellent tennis facilities and other amenities. I can only compare this with two other hotels we stayed in in Costa Rica, and in other countries and can say that this compares with the best of its type. Highly recommended and if i go back to Costa Rica I'd make a bee-line for this hotel and its surrounding area.

Room Tip: Any facing the river - and most if not all do - spot the crocodiles
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
338 reviews 338 reviews
42 hotel reviews
Reviews in 103 cities Reviews in 103 cities
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed December 7, 2013

this hotel is a little out of the way but they are ideally situated for many local activities and attractions. the hotel can organise many activities for you, including those in the arenal area. on top of that there is a lot to do here from sports facilities and large grounds to walk around through to a butterfly house and swimming pool... there is even a river with crocodiles!this hotel is very comfortable and there seem to be various types of rooms to suit couples to families.the restaurant is very tasty for dinner, lunch and breakfast as well as being fairly reasonably priced. at breakfast go early to see them feed the parakeets and tanagers! i also recommend trying their cocktails... the planters punch is delicious!there is a lot to see here and it is a haven for people looking to relax or those in costa rica for the wildlife. we saw crocs, many birds, agoutis, geckos, iguanas, armadillos and more... take a walk around the grounds at different times of the day and keep a camera ready!

Was this review helpful? Yes 4
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Telford, England, United Kingdom
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 43 cities Reviews in 43 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 6, 2013

Compared to many hotels in Costa Rica which concentrate on the rain forest experience this one has luxury at the front of its mind possibly due to the location which is a bit further afield from the remote areas of the others. I stayed here for three nights whilst touring the country recently and was very please with my stay.
The room was comfortable and well fitted out with two queen size beds and a private balcony. There is a private safe within the room but you need to hire they key for it from reception at $3 per day should you wish to use it. Also unlike a lot of hotels in the region coffee making facilities are in each room.
The hotel grounds are extensive and include football fields, tennis courts, pool, gym and a butterfly house. I did however think the pool was on the small size for the number of rooms involved.
A lot of birds and wildlife can be found within the grounds which includes a river running alongside. The hotel also contribute to this by putting fruit out on feeders on the restaurant terrace each morning which attracts a lot of species of highly coulured bird life along for the treats.

My only real issue with this hotel was that there was a loud buzzing in my room all night even though the air con was off. This seems to come from a genertor that sits betwwen eacg pair of rooms as others on my tour commented on the same issue.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Segovia, Spain
1 review
2 of 5 stars Reviewed November 30, 2013

This hotel is the worst hotel of the full vacational pack we bought, it is far from the volcano area and also the rooms are small and smell bad. Most people we saw were people in thier sixties. It looks like a good hotel but later you realize that in the area there are much better hotels and also cheaper. If you are looking for adventure and fun you do not want to come to this hotel. it looks like more like an sport resort. Do not take excursions with them because they are going to try charging you even if you do not go. Do not give them your credit card. Also the excursion they offer are over-rated if you compare it with other companies in the city. Check other options before regreating.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerente M, Owner at Tilajari Hotel Resort, responded to this review, December 3, 2013
Dear guest,
We are really worry about your comments and would appreciate to have more details regarding the excursions charges and credit card situation that you are mentioning, as honesty is a very important value in our company. We would wish you were express your opinion to our staff or manager when you were at the hotel, so we had the opportunity to fix as much as we could during your stay. We have talked with all the Front Desk staff trying to get more information and understand why you had such a bad experience staying with us, as this is something completely not normal to heard from a client. There is no report of inconveniences of this kind with a person of your profile.

Our tours are almost the same choices you can find in any other hotel in the area, rates are anually monitored to ensure we are charging the right prices for the right quality of services. We are around 25 minutes drive from Arenal Volcano, there is a map and plenty information in our website regarding our location, so we don´t promote the hotel as a volcano view property and we are really clear about the distance and kind of resort too.

Tilajari is a mountain hotel resort, offering many outdoor recreation options and lots of nature around that makes us a legendary hotel since almost 25 years ago. Guests come to our hotel to enjoy nature, sports and relaxation, we don´t promote the hotel as an adventure site with adrenaline activities or night life as discoteques or casinos, as that is not the concept of our company. We definely have many families, couples and elderly clients who love natural gardens, the river, animals and the quietness of our property.

Regarding lodging, when guests are not happy with their room normally they talk with our staff and we gladly give them another room or fix the situation in other ways, but is seems you never complain about your room.

Anyhow, we appreciate your comment due it make us work harded for improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tilajari Hotel Resort

Address: 800 oeste Estacion Servicio Muelle | Muelle de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in La Fortuna de San Carlos
#21 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tilajari Hotel Resort 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Standard rooms and junior suites spread over the San Carlos River Edge at Arenal Volcano Area. Exceptional Katira restaurant offering a selected international and typical menu and the best facilities in our 5 special events halls. Three swimming pools, sauna, jacuzzi, private forest, sport facilities and much more! ... more   less 
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Also Known As:
Tilajari Hotel La Fortuna De San Carlos
Tilajari Hotel Resort Costa Rica/Arenal Volcano National Park

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