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“Great Hotel” 5 of 5 stars
Review of Tabacon Grand Spa Thermal Resort

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Tabacon Grand Spa Thermal Resort
4.5 of 5 Resort   |   13 Km Northwest la Fortuna de San Carlos | Arenal, Alajuela, Costa Rica, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Hotel”
5 of 5 stars Reviewed August 27, 2014

Tabacon is a wonderful hotel. We stayed here two nights. The room was beautiful and cleaned. The breakfast buffet is delicious. The spring is incredible; I advise you to go to exclusive part of the spring for hotel guests only. The service was great and always kind and they took care of us. Highly Recommended.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Grand Spa Thermal Resort, responded to this review, August 29, 2014
Dear Tommaso B

Thank you for sharing your experience with us, we firmly believe that every single detail is part of Tabacon experience. For a relaxing vacation we offer a unique location in the heart of the rainforest at the base of Arenal Volcano with our amazing hot spring river. Shangri-La Gardens is our secluded and exclusive area for hotel guests older than 18 years. Free shuttle is available and there is also a trail that connect the hotel and the thermal springs area. We are glad you enjoyed our buffet breakfast where lots of choices including traditional Costa Rican dishes are included. We are grateful for your preference and we look forward to serve you again in the near future.

Sincerely
Yendry Espinoza
Resort Manager
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2,296 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (349)
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English first
San Jose, Costa Rica
1 review
5 of 5 stars Reviewed August 25, 2014

Excellent service, infraestructure, SPA and food.
From my room and extraordinary view of the volcano. The Hotel is 5 minutes from the national park, a place a recommend to visit.
The trails are well marked.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Grand Spa Thermal Resort, responded to this review, August 26, 2014
Hello Julio C

Thank you for sharing your feedback with us, we really appreciate it. We are glad you had a memorable experience at Tabacon, exploring the beautiful surroundings such as the Arenal Volcano National Park is part of the adventure you might have during your visit. As you mentioned, extraordinary rainforest views as well as volcano views will be available for your enjoyment. We offer hotel deals and season special packages so we invite you to take advantage of these promotions for a future visit. It will be an honor to receive you as our guest again at Tabacon.

Regards
Yendry Espinoza
Resort Manager
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Brooklyn, NY
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 25, 2014

Where do I start? We are seasoned global travelers from NYC and I can truly say that our stay at Tabacon was one of the best stays ever. We are traveling with our two sons, ages 16 and 12, and had arranged for a suite. When we checked in, we were pleasantly informed that we had been upgraded into a fantastic suite with two bedrooms, living room, deluxe bath and a balcony overlooking the rainforest.

One of the main attractions, of Tabacon is the amazing Thermal Springs which are just across the road. The admission as guest is included to the Spas and is an amazing feature in itself. There are numerous write ups, but Tabacon is truly a natural thermal spring, unlike some other places in the area. We have been to spas in Europe, Mexico, Thailand, and Chile. Tabacon was the best.

The service at the hotel is first rate and efficient. There is no pretense, and every person who works here had been helpful and gracious. We found the food to be very good, and typically would take breakfast there, and be on our way. THe prices are not inexpensive, but in line with what resorts might charge. Our stay here will remain one of the best resorts ever.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Grand Spa Thermal Resort, responded to this review, August 26, 2014
Dear tvbubbles

We really appreciate your review, thank you for sharing your experience during your stay with us. We are glad you visited Arenal for your family vacation in Costa Rica, it was an honor to have you as our guest at Tabacón. We are happy to know you enjoyed the upgrade to one of our two bedroom suites specially designed for families or guests looking for extensive space. As you mentioned our guests receive complimentary access to our thermal area that sits over a completely natural setting surrounded by lush gardens in the heart of the tropical rainforest, we are glad you enjoyed the hot springs as well as the amazing flora and fauna of the region. We look forward to serve you again for a relaxing escape!

Cordially
Yendry Espinoza
Resort Manager
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Phoenix, Arizona
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 23, 2014

We loved our stay at Tabacon Grand Spa and Thermal Resort:
HOTEL:
pro- The service here was impeccable. The hotel staff seemed happy to be there and went out of their way to be ambassadors for Costa Rica. Each person was a mini tour guide and shared their enthusiasm for the country, flora, fauna and Tabacon. This really made our stay pleasurable.
The room service burgers were excellent!! Highly recommend.
con- there was no outdoor space for the rooms. It would have been nice to sit out on a little patio or balcony to enjoy the views. Secondly, there was no comfortable seating in the rooms. There was plenty of space for a sofa or loveseat facing the garden windows in our space.
Would be nice to have cheaper food options. Took a cab to La Fortuna for $38 US dollars for mediocre food at Nene's.
SPRINGS-
PRO- loved everything about this place. It is magical and beautiful and my skin felt great for days afterwards. Loved the Shangri La area for hotel guests. It was romantic and we spent most of our time there. The lockers and shower areas were very clean. It felt like an exclusive club.
CONS- none!!!

Room Tip: We had a garden room and were completely happy with it; except as noted above.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Grand Spa Thermal Resort, responded to this review, August 25, 2014
Dear CarolK512

We really appreciate your comments, thank you for your preference! Our staff is always there to provide the highest quality service and pay attention to every detail in order to create memorable experiences to our valuable guests. We are glad you enjoyed our thermal resort which in fact has been recognized as one of the best worldwide, thanks to its exuberant gardens and the natural hot spring river that emerge naturally from Arenal Volcano. Shangri-La Gardens is our secluded and exclusive area for hotel guests older than 18 years. If you stay multiple nights we have special deals including services such as meals or spa bonus. We would love to have the honor to serve you again in a near future!

Kindest Regards
Yendry Espinoza
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 22, 2014 via mobile

This is indeed one of the best places and hotels seen in my life. Everything is simply perfect.

Starting from the check in, the golf CAR that brings you to your room, the big and confortable standard rooms.. And the amazing hot springs!

You have to eat one night at the tucanos restaurant in the resort... One of the best i've been to... You will spend 2 perfect days!!!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Grand Spa Thermal Resort, responded to this review, August 25, 2014
Dear lorenza m

Thank you for sharing your experience with us, we firmly believe that every single detail is part of Tabacon experience. From the beautiful Costa Rican scenery, a warm welcome with a tropical cocktail, the room details, our food and beverage selection and the hot springs are key moments in which your experience becomes more enjoyable. Los Tucanes Restaurant is our fine-dining option in the heart of the rainforest, our chef creates a culinary experience with the most succulent ingredients, we are extremely glad that you enjoyed your dinner. We are totally grateful for your preference and we look forward to serve you again in the near future.

Sincerely
Yendry Espinoza
Resort Manager
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San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 21, 2014

The hot springs area itself was amazing. I would definitely spend time there...we spent a whole 2 days there and it didn't get old (we were on our honeymoon). And as a hotel guest you have access to the Shangri-La Gardens and the cabanas there and it was pretty relaxing and romantic. We loved it!

However, the hotel portion of the resort could be better in terms of customer service for how much you're paying. Everytime we called about something that was meant to be a part of our "romantic breeze package", we were told it would be sent to our room immediately and an hour later still nothing. Even after several phone calls and the same replies and a lot of waiting, we couldn't get anywhere and ended up asking for a manager. If the staff knows something is unavailable or will take a while to sort out, they should have let us know straight away instead of leading us under false pretences and probably should have called us back so we weren't waiting around for nothing!

Also, noone seemed to know we were a part of the "romantic breeze package", so we kept getting asked to pay for stuff we had already paid for. We even had to remind them we were on our "romantic dinner" DURING our romantic dinner!

The cleanliness of the resort is great and the suites themselves are lovely.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 20, 2014

These thermal springs are beautiful and very relaxing. We saw lots of couples like us but also families too. The atmosphere was overall relaxing. I would suggest to bring water shoes to protect your feet in the natural springs. We purchased a dinner pass 6pm to 10pm through there online wesite which cost 70 per person. $50 Locker and $20 towel rental deposit are quite expensive as of 8-5-14 but it was returned if you don't lose their items. The food at the buffet and the drinks at the bar were delicious. I can't comment on the hotel because we didn't stay at their hotel.

Room Tip: Wear water shoes in thermal spas
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Stayed August 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Manager at Tabacon Grand Spa Thermal Resort, responded to this review, August 25, 2014
Dear Justine88803

Your comments are very much appreciated. We are glad you enjoyed your Night Pass Package to our thermal resort. Tabacon features an amazing natural setting where the rainforest, the hot springs river and lush gardens combines to offer the perfect complement for an unparalleled Costa Rican experience. Our entrance fee to the thermal area includes towels and lockers what we request is a deposit that is reimbursable when our guest returns the locker key and towel. Every night at Ave del Paraíso Restaurant we have an international theme buffet, we are pleased to know you enjoyed it. For Day Pass visitors, we offer several special deals where price depends on the services that are included depending on guest preferences, please notice that all our hotel guests receive complimentary entrance to the thermal area during their stay. Thank you again for taking the time to share your experience with us, we hope to serve you again in the near future.

Kindest regards
Yendry Espinoza
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tabacon Grand Spa Thermal Resort

Address: 13 Km Northwest la Fortuna de San Carlos | Arenal, Alajuela, Costa Rica, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#2 Top resorts Hotel in La Fortuna de San Carlos
#3 Spa Hotel in La Fortuna de San Carlos
#4 Luxury Hotel in La Fortuna de San Carlos
#5 Green Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
#15 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Tabacon Grand Spa Thermal Resort 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more   less 
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Also Known As:
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon Grand Spa Thermal Resort Costa Rica/Arenal Volcano National Park

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