There has to be 2 different ratings for this hotel because i felt that the hot springs and hotel were seperate. The hot springs are fabulous and truly a wonderful experience. We enjoyed them the most at night after busy days. Know that they are open to the public, are across the street and slightly down the road from hotel. The hotel does provide a shuttle service to and from so this is why I consider these seperate in my review. The hotel felt very motel when you park your car directly in front of your door. The rooms have a patio but no seating to enjoy the outdoors from your room There is also no view to the volcano from this property, the pool on property was closed for remodeling so no outdoor space to hang out in at hotel. I will add the people are very nice and helpful. We only ate sandwiches and snacks from the bar and were very good. I reco having a car to get to the town of la fortunate close by for breakfasts and dinners. Overall a great stay .