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“A comparison of Tabacon with Nayara” 4 of 5 stars
Review of Tabacon Grand Spa Thermal Resort

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Tabacon Grand Spa Thermal Resort
4.5 of 5 Resort   |   13 Km Northwest la Fortuna de San Carlos | Arenal, Alajuela, Costa Rica, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Diamond Bar, California
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“A comparison of Tabacon with Nayara”
4 of 5 stars Reviewed January 4, 2013

If I hadn't stayed at the Nayara for a night before coming to Tabacon, I would be telling you this was by far the best place to stay in Arenal. Even with that comparison Tabacon holds its' own. It's a beautiful and relaxing hotel. Luxurious and with great views of the volcano/rainforest and a very good buffet at the restaurant. However, I was even more impressed with the Nayara. Why? Well, the buffet was even better in my opinion and their restaurant was superior. More importantly, Each room had private terraces with personal hot tubs and hammocks. The Nayara was really the best place for someone on a honeymoon. The grounds were superb and the hidden Jacuzzis and swim up bar were nice touches. They even had indoor and outdoor showers with each room. But on the other hand, Tabacon did have the thermal pools - the best I've ever seen and I'm thinking they may be the best in the world. Entrance was included with our stay. The thermal pools alone make Tabacon an excellent hotel - but still #2 in Arenal in my opinion. I would have stayed longer at the Nayara but it was booked beyond the first night. Also, I was travelling with my brother and it felt a little weird staying at a "honeymoon" type hotel.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Guest Relations Manager at Tabacon Grand Spa Thermal Resort, responded to this review, January 11, 2013
Dear Bearyz,
Thank you for sharing your comments with us, we are glad you enjoyed our thermal resort which in fact has been recognized as one of the best worldwide, thanks to its exuberant gardens and the natural hot springs river that our guests can enjoy in the middle of the rainforest. The experience itself is memorable and all our hotel guest can experience the resort facilities during their stay as an add value. We understand you were not impressed by our breakfast and it will be very much appreciated if you let us know to customerservice@tabacon.com your suggestions to improve our breakfast, as we aim to improve our services and your feedback will be of great help. Regarding rooms, Tabacon offer 7 different room and suites categories all of them with a special design and decoration. We have developed Honeymoon Suites and Rainforest Suites, this second suggestion does have an outdoor terrace and bathroom designed with floor to ceiling glass walls that allows guests to enjoy the rainforest environment. There are also options as our Tabacon Suites and Senator and Ambassador Suites with both a dining and living room area included. If your travel plans bring you back to Costa Rica, it will be our pleasure to host you again and provide you with services and facilities more appropriate to your personal taste and travel requirements that will include as you know, free access to the unique Tabacon Thermal Resort.

At your service,
Maricela Duran
Customer Service Director
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1,854 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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Bogota, Colombia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 3, 2013

In November I spent with my wife a great vacation at this fantastic resport hotel.
Great thermal pools, good food ( although we missed this time the Duck with risotto prepared by previous chef) and great accomodations,

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review, January 10, 2013
Dear Viajero961,
We are thankful for your comments. We are glad to hear that you and your wife enjoyed your vacation in Costa Rica, we appreciate your preference and we look forward to your next visit.
Regards
Maricela Durán
Customer Service Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2013

We stayed at Tabacon for 3 nights at a Honeymoon Suite and there's not enough words to describe the magic of this place. Our visit here was so unforgettable. Our room has a stunning views of the Arenal Volcano and lush rain-forest. It was luxurious, incredible, relaxing and we didn't have to leave our room to see wildlife- we saw exotic birds and anteaters from our balcony .

We truly enjoyed everything Tabacon has to offer from the buffet breakfast, to unlimited access to the natural thermal mineral springs, to room service and the restaurant. The Shangri-La Gardens is a must to visit. This is a very unique place. Located at a secluded area in the upper area of the mineral springs complex with beautiful plants, delicate flowers, towering trees. You can enjoy cocktails and snacks here. Try the Guacamole it was tasty.

Off-property, we hired a guide to hike Arenal Volcano National Park we saw Toucans, lizards, more anteaters, bats, spiders etc. This place is so rich in nature. A paradise!!

I will definitely comeback for relaxation and rejuvenation.... Pura Vida!

Room Tip: Tabacon Suite or Honeymoon Suite.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review, January 10, 2013
Dear Rhezy D,
Thank you for sharing your comments with us. At Tabacón we strive to always provide unforgettable service, that's why is a pleasure to know that you enjoyed a memorable experience during your stay with us, we are blessed with a marvelous natural setting and our facilities are in harmony with the rainforest offering the opportunity to our visitors to have direct contact with nature and explore the richness of Costa Rica's flora and fauna. We are sincerely grateful and thankful for your visit and we hope to receive you at the resort soon.
Best regards
Maricela Durán Customer Service Director
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New York City, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 31, 2012

Look no further than Tabacon when booking your stay in the Arenal area. It is truly an exquisite property from the rooms, to the service, to the on-site amenities. The lovely host at reception greeted us warmly at check-in, and saw that we received welcome beverages and hot towels to soothe or faces after a day of travel. From there we were whisked away to our room by the bell staff in a golf cart, giving us a chance to take in the gorgeous grounds. My breath stopped when the doors to our sure opened -- lofty ceilings, beautiful bed and sitting area, well-designed tasteful design/accessories, jacuzzi tub (with TV in the bathroom!), computer and DVD player in the room, and so much more. But the best part was the views, the way the resort is built into the natural surroundings with beautiful foliage right outside the floor-to-ceiling windows.

Access to the hot springs is included in the stay, and we loved the experience of visiting at night (the springs are open until 10 pm). We started off up the hill in the hotter pools, then ended up in the lowest, coolest pool with the swim-up bar.

We did not dine in the a la carte restaurant, but found the dinner buffet to be delicious with a wide range of choices.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review, January 10, 2013
Dear Melissa11201
Thank you for sharing your thoughts, we firmly believe that every single detail is part of Tabacon experience. Check in process, your suite, our food and beverage options and the hot springs are key moments in which your experience becomes more enjoyable. Our natural environment helps turn vacations into moments of perfect relaxation, we hope to see you soon!
Warm Regards
Maricela Durán
Customer Service Director
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na
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 31, 2012

Classy 5*, the hot springs which are included in the room price are almost worth a trip to Costa Rica in themselves, buffet restaurant is maybe only 4* but still very nice. Breakfast was excellent (we had by far the best "typical Costa Rican" breakfast there). Everything is "embedded" in a neat rain forest environment.

(we gave 5 for the amazing hot springs, but we can't really compare with other 5* hotels)

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review, January 10, 2013
Dear Christoph,
Thank you for your time writting this review, Costa Rica is a country full of surprises we are glad you get to see Tabacon Grand Spa Thermal Resort as part of your Costa Rica Trip. Our natural thermal springs coming from Arenal Volcano offers a relaxing experience to our valued guest and we are glad you enjoy it. In regards to cuisine we do offer 2 restaurants at the resort facilities, Ave del Paraiso Restaurant that is our casual and Los Tucanes Restaurant our fine dining option. During the breakfast we provide International cuisine but also a selection of dishes that always offer you a piece of Costa Rican culture. I will be more than glad to receive any additional feedback from your visit so I invite you to contact us directly at customerservice@tabacon.com.
Cordially
Maricela Durán
Customer Service Director
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new york
Top Contributor
93 reviews 93 reviews
81 hotel reviews
Reviews in 75 cities Reviews in 75 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed December 31, 2012

We were a bit nervous about our stay at the Tabacon because of the ranking on TA. So, we decided to only stay one night to take advantage of the hot springs and then moved to the Nayara. We were very surprised by how much we enjoyed the Tabacon. Our room (418) was spacious and comfortable. The springs themself exceeded expectations and it was nice to take the two minute shuttle there at night when a lot of other people were back at their hotels. We had heard bad things about the food, but thoroughly enjoyed our dinner at Los Tucanes restaurant. If you want to go the the hot springs its a no brainer to stay based on the entrance fee for the springs vs the hotel cost. We very much enjoyed the Nayara but would have been fine if we stayed here the whole time.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review, January 10, 2013
Dear Rogi8
Thank you for your review, we are pleased that you have decided to stay with us and lived Tabacon experience, having the opportunity to relax in natural thermal mineral springs and them get some rest in a comfortable room is the perfect mix for total relaxation. We do offer various dining options and Los Tucanes Restaurant is our fine dining option located at the hotel facilities. Our open-air facilities are surrounded by manicured gardens and primary forest so nature is always present during your vacation. We would love to receive you at our resort soon!
Warm regards
Maricela Durán
Customer Service Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Bermuda
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 29, 2012 via mobile

Unlimited access to the fabulous tabacon springs was great, we made lots of use of them. Classy resort, spotlessly clean everywhere. Elegant rooms with lovely wood furnuitre. We had lowest price room and it was big, bright and airy with jungle view.

We did a zip lining tour and booked it through the hotel on the sky tram trek. We were in a small group which was better, more personal and no waiting between the lines.

We totally recommend this hotel, especially with the unlimited spa access.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review, January 2, 2013
Dear Val12345,                                                                                                                                                   We deeply appreciate your review, we loved the fact that you enjoyed every single detail about the hotel, the unlimited access to our natural thermal mineral springs is an add value that we offer to our marvelous hotel guests, we are glad that you also discover the multiple activities in the area for the most adventurous Costa Rica vacation!                                                                    
Best Regards                                                                              
Maricela Durán   
Customer Service Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tabacon Grand Spa Thermal Resort

Address: 13 Km Northwest la Fortuna de San Carlos | Arenal, Alajuela, Costa Rica, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in La Fortuna de San Carlos
#5 Luxury Hotel in La Fortuna de San Carlos
#5 Business Hotel in La Fortuna de San Carlos
#7 Spa Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
#16 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Tabacon Grand Spa Thermal Resort 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more   less 
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Also Known As:
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon Grand Spa Thermal Resort Costa Rica/Arenal Volcano National Park

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