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All 63 La Fortuna de San Carlos hotels

Tabacon Grand Spa Thermal Resort: Traveler Reviews

4.5 of 5
Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
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Tabacon Grand Spa Thermal Resort
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Most recent review
4 of 5 stars Reviewed December 20, 2012
chafraho Sallisaw, OK
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1,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sallisaw, OK
Top Contributor
73 reviews 73 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
57 helpful votes 57 helpful votes
“Tabacon in December”
4 of 5 stars Reviewed December 20, 2012

This was our second trip to Tabacon, and the first for my sister and brother-in-law. It was my first trip in the winter season. Got to see the cloud forest area with the clouds in the forest. It sheds a whole different light on the area. The resort is fantastic. The rooms are spacious and clean, with daily cleaning services. The most comfortable beds we found on our whole adventure. Internet, TV, and phone are available. The spa continues to be one of my favorite places. It is just hard to beat sitting under a hot waterfall or in a hot water pool. While landscaped, the owners have done a good job of maintaining the integrity of the forest. It was a little cooler, and wetter, than during the dry season. Couldn't see the volcano during our trip, and the monkeys weren't around either. Los Tucanes restaurant serves a good breakfast buffet, if a little pricey. It is one of my favorite places to visit.

Room Tip: This is not your typical Costa Rican location. Its very upscale.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review
December 31, 2012
Dear Chafraho,
We appreciate your review and we thank you for your preference. It is really nice to know you had the opportunity to visit us again with your sister and brother-in-law to get a relaxing experience at Tabacon. What makes Tabacon so unique is nature so we appreciate your comment about our conservation efforts, this is part of Tabacon Green activities and we are glad to share this with all our valued guest.
Warm regards Maricela Duran Customer Service Director
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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
“Great place to stay if you want a resort, but pricey and a bit out of the way.”
4 of 5 stars Reviewed December 19, 2012

We stayed for two nights in a deluxe room. We decided to stay here for the free entry to the springs, as we had planned to visit them anyway, and the cost of accommodation elsewhere in a similar standard of resort was comparable.

The rooms are well appointed and clean, and maintenance in good order. Like any good five star hotel, any extras were charged at high profit margins. Our room had a fantastic view of the volcano, and there was a sense of privacy and seclusion which was delightful.

The food at the in-house restaurant was of an excellent standard, and the staff at the restaurant paid great attention to small details. For instance, our dessert on the last night, the wait staff noticed that it was our last evening there, and they wrote a brief farewell message on the dessert place in chocolate sauce. It's this kind of attention to detail that separates a great service from a good service. Prices, however, were very much on the high side.

The major failing of this resort is that it's located well away from town. It's too far to walk, and the cost of taxis and the charge for the hotel's shuttle discourages you from leaving their premises. This is great if you want a resort to spend time at, not so great if you want to explore the town under your own steam.

I concur with the dominant view of the springs - somewhat priced on the high side, but good for what you get.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review
December 31, 2012
Dear Nerdag
Thank you for taking the time and share your review with us, we appreciate it. As you mention all our hotel guest has unlimited access to the hot spings resort during their stay so you are able to enjoy different natural pools, ponds and waterfalls sorrounded by lush tropical gardens that makes the experience so unique. Tabacon`s main objective is to offer a world class service and attention to details makes the difference so we constantly customize our guest experience as the beautiful example you share in regards to the dessert. We do offer 2 different restaurants one located at the hotel that is our fine dining restaurant and a second one located at the hot spirngs area where you can get snacks, buffet options with a range of prices. We really hope to receive you again at the resort in the near future.
Cordially Maricela Durán Customer Service Manager
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice Hotel, Great Staff, Great Experience...”
5 of 5 stars Reviewed December 18, 2012

The one drawback we had (which wasn't much to complain about) was that the hot springs weren't right outside our door.

Tabacon was our stop on the first leg of our Costa Rica Adventure. We got a deal on the room through Expedia. The resort was nice, the staff was pleasant and well, uh oh... the AC didn't work in our room & the Fan was broken. We called to complain and maintenance came right out to check it out and could not figure out the problem. We then asked for a new room, unfortunately there were no more rooms like ours available so they did the only decent thing they could do - UPGRADE. We were brought to a super duper deluxe suite and were floored. It was a beautiful room with a patio, rain shower, his & hers sinks, jacuzzi & bubble bath. Also, this was by far the most comfortable bed we slept in - in Costa Rica.

Next to the hot springs. There was something like 17 springs and you can get lost trekking through the maze trying to find them all. They are beautiful, hot and so relaxing to sit in and let a waterfall batter your shoulders like a great massage. It wasn't too crowded (could be because it was a slow time of year). The springs are down the road a bit. you can walk there - no big deal, not a long walk, you can drive if you have a car or they have a shuttle that can bring you down there. If you are staying with the hotel, you have unlimited access to all of the springs, spring fed pool and swim up bar - don't forget to try the waterslide. :-)

overall, if you want a nice relaxing, adult experience and want to splurge a bit, you must check this place out.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Briguy7676 about Tabacon Grand Spa Thermal Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review
December 31, 2012
Dear Briguy We appreciate your time for sharing your comments with us. We apologize for the inconvenient you had with your air conditioner during your stay we already pass this information to our operation manager to follow out and avoid this situation in the future. We are glad to know you enjoyed the upgrade, as you could notice we do our best to offer a pleasant experience to our guest. In regards to the hot springs area, as you notice this is a natural river that goes through the property by gravity, this makes Tabacon so unique and I totally agree with you that all our guest must try the waterslide, it will be a lot of fun. We look forward to welcome you back in the near future.
Warm regards Maricela Durán Customer Service Director
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United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Amazing experience!”
4 of 5 stars Reviewed December 18, 2012

This is an amazing property! I can't say enough good things about this site. The rooms were beautiful and clean, the staff was extremely attentive. The food on the grounds was good. Everything at the hotel was expensive however, this is a tourist area. I would highly recommend this property, especially for a honeymoon destination. I would not recommend this for children though.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask travel12US about Tabacon Grand Spa Thermal Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review
December 31, 2012
Dear Travel12US We very much appreciate your review. Tabacon main philosophy is to offer a memorable experience to all our guest and we are glad to know we met your expectations, the hot springs and the rainforest make our resort a great place for honeymooners as you mention and we love to share with the couples this important ocassion. We also have special packages for families as well some children love the hot springs. We really look forward to receive you as our guest again in the near future.
With kindest regards
Maricela Durán Customer Service Director
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Plantation
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Outstanding Resort”
5 of 5 stars Reviewed December 17, 2012

Our stay here made our Costa Rica trip a trip to remember. We were upgraded to the Tabacon Suite for our 8 night stay and LOVED it. Our last night we were then upgraded to the Master Suite which made our stay even more memorable. This place aims to please and serve. The customer service is genuine, warm and very attentive. The resort itself is luxurious and breathtaking. The hot springs are surreal and so clean and beautiful. The spa experience is worth the trip alone. Unique bungalows in the rainforest, equipped with a jacuzzi tub make the experience romantic and so relaxing. The food is fantastic, a little pricey, but well worth it. We'll be back here for sure.

Room Tip: I was able to see all the rooms they had to offer and I think my favorite one (other than the Master...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TabaconGuestService, Director de Relaciones con Clientes at Tabacon Grand Spa Thermal Resort, responded to this review
December 31, 2012
Dear Ashley F
On behalf of Tabacon team we would like to thank you for taking the time and share with us your valued review. We are really glad to learn that the visit to Tabacon was a success, we are looking forward to welcome you soon in our Resort in the near future. In the meantime, please let us know if there is anything you would love that we provide to make Tabacon experience even better, feel free to contact us directly at guestservice@tabacon.com if you would like to share with us any additional feedback.
With Kindest Regards
Maricela Durán Customer Service Director
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Additional Information about Tabacon Grand Spa Thermal Resort

Also Known As:
Tabacon Grand Spa Thermal Hotel
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon
Tabacon Grand Spa Thermal Resort Costa Rica/Arenal Volcano National Park
Address: Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotels in La Fortuna de San Carlos
#6 Romantic Hotels in La Fortuna de San Carlos
#20 Family Hotels in La Fortuna de San Carlos
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Tabacón Grand Spa Thermal Resort is a five stars hotel located in Costa Rica's northern region, at the foot of the majestic Arenal Volcano in the heart of the tropical rainforest. Tabacón provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The unique thermal springs emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds surrounded by lush tropical gardens which create an oasis of peace. The hotel, member of The Leading Hotels of The World, offers 7 different categories of rooms: Ambassador Suite, Senator Suite Tabacon Suite, Honeymoon Suite, Rainforest Suite, Superior Premium and Superior, each room with amenities that will offer all the comfort for an unforgettable stay.As a perfect complement of a relaxing experience, inside the gardens you can find The Grand Spa, member of Leading Spas of the World. The Grand Spa taps one of the world´s beautiful locations to offer an incomparable spa experience. Treatments are given in 11 open-air bungalows, all with Jacuzzi. ... more   less 
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