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“Relaxing in paradise” 5 of 5 stars
Review of Tabacon Grand Spa Thermal Resort

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Tabacon Grand Spa Thermal Resort
4.5 of 5 Resort   |   13 Km Northwest la Fortuna de San Carlos | Arenal, Alajuela, Costa Rica, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Certificate of Excellence 2014
Mississauga, Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Relaxing in paradise”
5 of 5 stars Reviewed March 12, 2012

We visited the hot springs as part of an excursion to the Arenal while in Costa Rica. It was a long and winding 3hr+ drive but we figured when is the next time we will have the chance to visit a volcano and world renowned springs? After the long trip it was definitely the right call! We had lunch included which and was comprised of some various meats (pork, fish, chicken) and local veggies (some sort of squash, beans, stuffed zucchini) The food was fresh, tasty & hit the spot.
I've been to other spas, but none quite like this! The grounds are lush and filled with tropical vegetation, and makes the perfect setting to unwind and relax for a few hours. There's walking paths to go and explore upon which you are sure to encounter the little green lizards which frequent the grounds if you look closely. There are various branches of the river each with it's own set of thermal pools which vary in temperature, so the best thing to do is keep trying them until you find the one that's right for you. They also vary in depth and each is part of the natural landscape and different - there was one I especially liked which was quite deep and culminated in an infinity pool. If you want to cool off there's a large main swimming pool, as well as a few smaller ones. The beautiful landscape and tropical outdoor setting make for a truly unique and worthwhile experience. We didn't stay overnight in the hotel so can't comment on the rooms, but the thermal springs are highly recommended and perfect for recharging before going on your next adventure!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 21, 2012
Dear Chris N

We appreciate that you took the time to write us about your experience. It gives us great satisfaction reading that you had a good time at Tabacon Hot Springs . Our Spa area is voted as one of the top four Spas in Central America and is one of the Top Spas in the World. It would be a pleasure to welcome you back so you will be able to experience our Spa services again and afterwards relax in one of our renovated Suites.
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2,115 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
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Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 12, 2012

We recently stayed at Tabacon in a standard room. The room was adequate, it would really have benefitted from a patio of some sort with chairs and a table. I wouldn't categorize the room as a luxury room nor the hotel as a luxury hotel. To be honest, after seeing photos, I would have been very disappointed if I was honeymooning at the resort.
The hot springs were very crowded, with several tour buses there each time we went. A large portion of the springs were closed off. The only place to sit outside of the springs (with the exception of the odd bench) was around the pool. However, there were only about 15-20 chaise lounges, which were always full. The drinks at the swim-up bar were very expensive.
As for pluses, the pool at the hotel (not at the springs) was wonderful and quiet.
The food at the hotel was very expensive. We ate in La Fortuna, but on our last day found Restaurant Los Cascajos. It is located about a mile up the road from the hotel, on the same side as the hotel. The owners/servers are WONDERFUL and the food is fantastic!! If you search for it, you will see other raving reviews in the restaurant section of Tripadvisor. I just wish we'd found it sooner. I highly recommend it!
On a side note, we came to Tabacon from the Peace Lodge. The Peace Lodge was a little more expensive, but much, much more luxurious and comfortable.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 21, 2012
Dear Southernstate

Thank you very much for taking the time and sharing your reviews. It is a shame that we did not have the opportunity to speak at the Hotel about your impressions of your experience. It would have being a great pleasure to meet you! Hopefully the future will bring you back to Tabacon and I will be able to walk you around and show our new renovated suites.
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Daytona Beach, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 10, 2012

we loved the thermal springs and tabicon spa is international acclaimed. the only weak point of the tabicon expierence is the food was horrible. we were really surprised it was so bad at all the restaurants and bar. you are $30 round trip cab drive to get to any other restaurants. but when you at the springs you dont think of too many other things than being in the wonderful water. rooms were great, tours were great....i want to go back.

Room Tip: we picked so late at hight season only suites were avail. we loved them.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 21, 2012
Dear wisedoc32118,

Thanks a lot for sharing your valuable comments with us. Feedbacks like these that helps us to get better every day. I am glad to hear that overall you had a nice stay with us. We are looking forward to welcome you back here in Tabacon Grand Spa Thermal Resort.
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Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 8, 2012

Overall very good experience, better than expected.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 9, 2012
Dear Gourmet747,

Thanks a lot for your comments. It is nice to know that you had a great time with us.
We hope to welcome you back to Tabacon and to Costa Rica somewhere in the near future!
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boston
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 8, 2012

Tabacon was recommended to us by a couple different acquaintances as a must visit when touring Costa RIca. We were therefore shocked when we arrived to find our $400 a night room was on the back side of a two story structure just past a construction site, had no balcony or view, grungy bathroom tile grout, a loose faucet, no hook to even hang a towel. The food at the resort was outrageously expensive and borderline terrible. Weak cocktails were $12. The room rate did allow access to the hot springs which were nice but how long can you really sit in hot water? The driver who took us back to the San Jose airport after our stay told us that he hears complaints about Tabacon from lots of his passengers and that the hotel used to be a great resort but has gone downhill big time in the last 6 or 7 years. He said that Nayara was now the place to stay. DO NOT STAY AT TABACON!!!!

  • Stayed March 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 9, 2012
Dear kcbos,
Thanks a lot for sharing your experience with details to us. It is a pity that we did not have the chance to hear about your experience at the Hotel.
In order for Management to look into your comments please indicate to us your name and date of stay to the Management only and we are most welcome to address further your concerns.
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Southlake, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2012

Like a great many other travelers, we use the reviews on Tripadvisor to help make our travel selections as fulfilling as possible. We wanted to include a trip to Arenal in our most recent vacation to Costa Rica and after reading thru a number of hotel reviews, we selected Tabacon Grand Spa. As with almost everyplace in the world there are some reviewers who are not totally satisfied with their experience and others who totally love the place. We're one of those couples who totally loved the place.

We had nothing but great service from every single staff person we came in contact with during our stay. Check in was smooth. Yes, 4:00 is the time your room becomes available. No big deal. So leave your luggage with the bellman and head for the thermal springs. It's part of enjoying the resort.

This hotel and most others thru the area had a power issue for a few hours shortly after we arrived. The GM personally checked with us to see that we were aware of what the situation was. Ice was delivered without asking. Candles were delivered in case we might need them later. A nice bottle of wine was sent as a token of thanks. We really felt like they made this power thing a total non issue. Yes, it did come back on. Lights, A/C, all just fine.

Dinner the first night was a such memorable experience. It was like they were waiting to show us how special we were. It was so good in fact that we rebooked dinner at the same time and with the same waitress the next night. The young lady's name is Isola. Forget spending the time and money to take a taxi to a restaurant in La Fortuna. Do not miss a chance to enjoy this restaurant and the delightful Ms. Isola.

The thermal springs as well as the entire facility are as good as it gets. There can't be a better thermal experience in Costa Rica. Convenience for hotel guests is a short walk thru the grounds or a very short (minute or two) hotel shuttle. It was a WOW experience for us. A little hint, go early and you almost have it to yourselves.

Check out was another smooth deal. If you want to stay longer than 12;00 give the bellman your luggage and continue to enjoy Tabacon. They make it easy.

Hope your stay is as enjoyable as our's was.

Other lodging on the trip : Grano de Oro, San Jose and Bosque del Cabo in Osa Peninsula.

Room Tip: Standard rooms are quite large and comfortable.
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 9, 2012
Dear txrep

First of all, thank you very much for taking the time to share your experience. All the comments we receive help us to improve our services each day and to motivate the whole team. The electricity issue indeed was very serious and I am glad that it did not affect your relaxing and memorable vacation. It is great to read that your experience you had with us was a very good one. It delights me that Isola made your dinner experience so delightful. We hope to welcome you back very soon.
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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 7, 2012

We stayed here for 2 days in the beginning of our trip. We went straight to the springs at night and we were glad we did. We took a day trip to rio celeste and when we came back being able to go to the springs again to rest our tired and aching legs was wonderful and perfect! It is great to be able to go to them whenever we wanted to. They are beautiful and at night they have a magical feel with soothing music. We had a mishap the last day where they forgot to give us our wake up call which pretty much messed up our entire day HOWEVER the manager was so accomodating and willing to try to fix everything. They provided us transportation to where we needed to go and arranged everything so that we could still try to fit in everything we wanted. They really went above and beyond with helping to fix the situation. This is a top notch hotel that understands when they do something wrong and tries their hardest to make sure they fix it or make you happy. I would highly recommend this hotel as it was a wonderful base for all of the excursions to come back to!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpape, Gerente at Tabacon Grand Spa Thermal Resort, responded to this review, March 9, 2012
Dear KyliePup

I really appreciate that you took the time to write down your experiences at Tabacon and share them with us. The springs and the garden areas surrounding them are really gorgeous and the hot springs are just relaxing as you have mentioned. I am glad to read that , even after your day started later as expected , you could enjoy it and had a positive experience. It is our main goal that all our clients have a memorable time with us. I cannot thank you enough for your kind recommendation and it would be a great pleasure to have you back in our new renovated Tabacon Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tabacon Grand Spa Thermal Resort

Address: 13 Km Northwest la Fortuna de San Carlos | Arenal, Alajuela, Costa Rica, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in La Fortuna de San Carlos
#3 Spa Hotel in La Fortuna de San Carlos
#4 Luxury Hotel in La Fortuna de San Carlos
#4 Business Hotel in La Fortuna de San Carlos
#12 Romantic Hotel in La Fortuna de San Carlos
#14 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Tabacon Grand Spa Thermal Resort 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more   less 
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Also Known As:
Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
Tabacon Grand Hotel Thermal
Tabacon Grand Resort Thermal
Tabacon Resort
Tabacon Hot Springs
Tabacon Grand Spa Thermal Resort Costa Rica/Arenal Volcano National Park

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