Went here for 3 days of honeymoon. Booked a Volcano view room which was not a volcano view as could only see v top off volcano. When I asked to be moved the staff were initially rude but a senior member moved us to the view that they actually show on the website. The Tabacon is quite a rip off. The thermal spas which any one can use even if not staying at hotel is fantastic. The hotel room is insipid. You could be in a hotel room anywhere in the world. The staff are inpolite which is the complete opposite to what I have experienced in Costa Rica.
You CANNOT SEE THE LAVA FROM HERE. The lava reversed its flow several years ago and it can't be seen from Tabacon. Stay on the other side of Fortuna where you might see it at night.
Food in restaurant was poor and cost an absolute fortune, whereas a cheap meal in the town was delicious.
I used the telephones in the reception with my credit card. I phoned someone in th UK 3 times and got and answer machine which I hung up on immediatley. For this I was charged $200. Yes $200!!! Am in process of trying to retrieve. They are unbelivable.