We were informed a couple of days ago that our reservation, made in May of '07, was not being honored so that they could do some remodelling. Our stay at Tabacon was to begin on the 19th of Nov. When we said that this wasn't a good practice to treat customers this way, they said "We are always full". It sounds as if Tabacon takes its customers for granted...
I can't believe that a service oriented entity such as Tabacon would have so little regards for their customers...
- Official Description (provided by the hotel):
- Nestled in the heart of the tropical rainforest at the base of the majestic Arenal Volcano in the northern Region of Costa Rica. This five-star carbon neutral resort offers a unique blend of nature, adventure and relaxation. A member of The Leading Hotels of the World, Tabacon provides luxurious accommodations, services and amenities in a picture-perfect natural setting. The resort's unique healing thermal mineral spring river emerge from the volcanic earth, cascading to form waterfalls, streams, tranquil pools and ponds. Explore Shangri-La Gardens an hotel guests and adults-only hideaway, delight your senses with world- class cuisine inspired by local fares or surprise that special person with a gala dinner in the middle of the rainforest. Inside the gardens is the resort's Grand Spa, member of The Leading Spas of the World which combines a beautiful location with a singular spa experience, where treatments are rendered in open air bungalows all of them with private jacuzzi. ... more less
- Reservation Options:
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- Also Known As:
- Tabacon Grand Spa Thermal Hotel La Fortuna De San Carlos
- Tabacon Grand Hotel Thermal
- Tabacon Grand Resort Thermal
- Tabacon Resort
- Tabacon Hot Springs
- Tabacon Grand Spa Thermal Resort Costa Rica/Arenal Volcano National Park