We arrived to Mayo Lodge after having booked a standard twin room. On arrival there was no one at reception and we had to wait about 10 minutes until one of the house keepers realized we were there.
We were taken to our room but the smell of mold was so strong that we asked for another room. We were told that they did not have anymore standard rooms available so we ended up paying more than expected for a 'superior'room.
The room was big, with A/C and great views of the volcano.
We decided to pay on arrival in cash, I asked for a receipt and as the owner was not there I was told they would give the receipt later. This never happened. I did not think this would be a problem what I was wrong!! The morning of our departure we left early in the morning as we were taking a bus to Puerto Viejo. As I went to reception to return the room keys I was told by the staff at reception that I had not payed for the room. I explained what had happened but the person at reception did not believe us and called his boss. We were running out of time and we almost missed our bus waiting for the owner. I had to explain to her what had happened again and she seemed to believe us but we almost did not make it to our bus.
Mayol Lodge was not a good experience at all. Avoid it if you can!!!!
- Also Known As:
- Mayol Lodge Costa Rica/Arenal Volcano National Park