the hotel is in a really great location with BEAUTIFUL VIEWS at the base of cerro chato volcano. the staff is INCREDIBLE! so helpful and kind. the cook, carmen, is the best! made delicious breakfasts every morning. wilfredo is security and helped around, and he was fantastic....even calling a friend for me to help us find our next destination. mirabel and danny at the front desk spoke great english and was incredibly helpful as well. overall a wonderful place to stay....would highly recommend!!!
a couple of caveats, though: the walls are pretty thin so you can hear your neighbors if they're loud but for the most part, it's super quiet; if you are someone who needs a hair dryer, theirs is pretty awful. it works but not well. also, be ready to have your clothes in your suitcase a bit damp at all times. super rainy, but it is in the rainforest after all. other than that, fabulous place!!!!