- Very nice setting in the middle of the rainforest with trails down to the river and around a vast property
- Good breakfast for $5 per person
- Interesting host
- Very DIRTY and UNSANITARY
- Lack of basic hospitality (turn the hot water on for your guests!)
- Empty hot-tub (you can't advertise it but not have it ready to save some $ on electricity)
- Do not pay the 100% deposit. 50% is customary for this kind of lodging.
- Bring your own disinfectant
- Make sure they TURN the HOT WATER ON
- Do not stay there unless you have a car otherwise I suspect you will feel trapped as this property is about 10/15min drive away from the city via dirt road and there is no restaurants/bars/businesses around.
- Room 1 (king size bed and single bed) and 2 (kind size bed) have access to a great deck with beautiful views
- If you like to sleep in dark rooms, bring an eye mask so you're not awaken by the (very early) morning light.
IF YOU WANT THE FULL DETAILS...
Wanting to experience the Costa Rican rainforest and hospitality, my boyfriend and I booked a room at Princesa for 4 nights from Nov 7th-11th, 2012.
We wanted to stay away from chain resorts and have a relaxing few days in the middle of nature.
The first impression of Princesa de la Luna was good: spacious room with a king size bed nicely decorated in rustic style, great wooden deck with beautiful views, gorgeous setting in the middle of the rainforest, and plenty of common spaces around the lodge.
If you like people with a personality, Jonathan will not disappoint! I think he could seem 'odd' to some, but I enjoy people who are not vanilla-flavored. While he is not exactly 'warm', he seemed truly interested to have a chat with us. Cute dog Paco was very friendly, decided to settle on my boyfriend's laps for a snooze, and welcomed us in and out of the property.
The problems started when we settled down in room #2, and found the soap (and its paper wrap) had been eaten (we assumed by mice) and droppings were all over the bathroom sink and counter. And all over the bed cover and decorative pillows. And the bedroom floor. :(
We thought a good hotelier would have checked the room before his guests arrived (especially when they have not been in use for a while as this was beginning of touristy season), but did not think much of it: this is an Eco lodge in the middle of the forest after all.
On our way to dinner in La Fortuna, we stopped by Jonathan's house and asked him to clean the bathroom and change the bed cover. He seemed surprised by the situation, replied it was probably geikos' droppings. He said that the maid was out in town and seemed bothered he may have to clean up himself. We told him we will be back in one hour and half from dinner.
While he did offer a small 'sorry about this', we did not feel that he was taking this cleanness issue very seriously. We decided to buy a bacterial disinfectant on our way back 'just in case'. We're glad we did!
Upon returning to the room, the bathroom had barely been cleaned: while most of the droppings were gone, some droppings where still on the sink, some below the soap holder, some behind the faucet. The quick, poor 'cleaning' job had probably disturbed a huge cockroach which had now settled behind the faucet and the mirror. The eaten soap had been moved from the soap holder to the shelve below the sink, (one can only assume) so that the mice (or geikos?) (or cockroaches?) can finish their meal.
The bed cover had been replaced by another one with stains, the decorative pillows were still on the bed.
My boyfriend gently escorted the cockroach out by the front door (we like nature after all!) and I cleaned up the bathroom myself. And the shower. And the plastic light-switch covers which had brown stains over them.
We decided to make the most of the place and went to explore the grounds at night, down to the swimming pool and searching for frogs, and had a great 'national geographic' moment with a huge spider to whom we fed a cricket (yes, we forced the cycle of nature a bit!)
Upon returning from our night hike, we had the bad surprise to have only cold water for shower. Jonathan did not think of switching the breaker on for his guests. We did not know where it was located so proceeded with a very cold shower. We went to bed. We had to clean whatever stuck to our feet before getting in between the sheets. The bed was a bit 'springy' but OK. Except for the absolutely awful mold smell of the pillows. I understand this is a humid environment, but somehow other hotels we stayed at in La Fortuna and Monteverde managed to keep their pillows smelling OK.
In the morning we had a very good breakfast prepared by Maurene. We had a nice chat with Jonathan talking about US elections. I borrowed a broom from the kitchen and swept the floor of our bedroom (disgusting). The wooden closet was eaten by termites (see picture by other tourist). We wanted to relax and read a book on the deck, but the vinyl sofas were very dirty (bird dropping on the seat cushion, thick layer of dust and dirt, glass marks, etc...)
We decided that we were not going to relax and enjoy a place where you had to watch where you seat or walk on, and clean everything you touch. We decided to forgo the 2nd night we had prepaid and left after only 1 night instead of 4 (after explaining why to Maurene (Jonathan was not around).
We're glad we did not pay the 100% deposit (4 nights) that Jonathan asked for at booking (in insight, this was probably a sign! We can only assume Jonathan had a lot of early departures in the past!)
This is a pity as the location is really nice and it could be a fantastic lodge if Jonathan decided to take his job as hotelier a bit more seriously instead of solely relying on the view and beautiful nature (which by the way are in no way unique: several other options exists with same view and rainforest charm around La Fortuna).
We felt that while Jonathan is a nice guy, he's a hippy converted into hotelier who thinks there is not much to the job of receiving paying guests.
The Princesa de la Luna is not a backpacker hostel (nor is the room rate): clean bathroom/bedroom and hot water should be a given!
room 1 (king size bed and single bed) and 2 (kind size bed) have access to a great deck with beautif...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are very saddened to read that guests were disappointed with their experience here.
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In this example it was a case of everything going wrong at once. Everyone has a bad day sooner or later and this was ours. I was ill on your first day and the second day I was completely out of action, our house keeper did not arrive nor inform me and these unfortunate guests were caught in the middle of this communication breakdown. I don't agree that things were as bad as they described and suspect them of exaggerating a bit, but I can understand why they would as they had every right to be disappointed. Things were just not up to our usual standards.We always provide soap, we fumigate for bugs regularly and use gallons of disinfectant.
Taxis are available quickly , our nieghbor is normally available at short notice, and we can organise transport, so transport should not be a problem.
For others contemplating a visit, please note that such situations are rare. We are consistently improving and our standards are quite high. We invite these guests to come again and give us another try, free of charge; and we hope that you the reader will come to experience our piece of paradise as well.
We upkeep 6 miles of trails , it is a 25 acre tropical park and farm ...we have much more to do than a typical hotel which we are not...besides waterfalls , natural swimming pools and protecting wildlife, attracting birds etc... and we are very much integrated into the local community , so the atmosphere here is different...The bathroon had not be cleaned this was a mistake ,which we regret.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.