We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's Worth It and More!!!” 5 of 5 stars
Review of The Springs Resort and Spa

Save Saved
You added The Springs Resort and Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
albany
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“It's Worth It and More!!!”
5 of 5 stars Reviewed March 28, 2010

first-my two brothers from ablany and i went here to celebrate a big birthday-second i don't know the owner-yes this place is expensive but it is worth it!! unfortunately the website doesn't do the place justice-the website to me makes the place look a bit contrived but when there its feels very natural and perfect-i know this is hard to believe but the place works for both families with kids and for romantic couples-the place never felt crowded one bit!-the views of the volcano and valley are to die for,whether from your bedroom or from the different levels and different pools-before i forget go for the alta vista room gives you high ceilings and a higher floor-yes this is a luxury resort but it doesn't have that snob factor of other luxury places-food was very good-help was great (jonathan & randall & allan and more)if there ever was a place to splurge on this would be it-we rented a car cause it is a bit out of town and down a very very long entrance-oh and the rooms are fabulous and the bathrooms huge with great showers and tubs-i could go on and on-we didn't want to leave for our next location- another tip-when you submit emails thru the site they don't seem to get answered so try another way!

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,194 people have reviewed this hotel

Traveler rating
    972
    145
    48
    19
    10
See reviews for
386
535
10
21
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Gainesville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2010

This is an unearthly place. I kept asking myself, "Am I still on Earth because this is like no place I've ever been." Perhaps seeing it in the movies is the closest sensation I can relate. Serenity, enchantment, awed - these are words that come to mind when thinking about this hotel and this place - I was enraptured so to speak - staying with the whole Jurassic Park and Heaven theme. This is the most amazing hotel I have ever seen...and I live in the states in Florida. We went on our honeymoon from December 11 - 19th, a good 8 nights here.
Pros:
Amazing hotel, perfect room – the bed was sooo comfortable it had memory foam and a pillow top, loved the surround sound, the TV, the look and feel of the room, the bathroom was a great size, every room has a perfect view, if you want a view of the valley pick the Alta Vista room, if you want still a great view of the volcano and for the animals to come right up to your room pick the Vista room, the 18 springs are Perfecto - you'll find the perfect temperature or hop from one to the other, the service is fantastic - everyone is there to help you - I loved Antionetta our server, Jorge our horse-back riding guide, and Allan our tour guide who took to see the night lava tour and the hanging bridges, there are some great meals here and the breakfast is great. Food I loved: the salads, the fruit, the French toast, the gallo pinto (rice and beans), the avocado and bacon sandwich, the one chicken pasta dish they have.
Cons:
Every place has their slight let downs - even heaven I suppose, the walls are thin so if you have a noisy neighbor or one who leaves their TV on too loud (surround sound doesn't help) then this could break your perfect serenity...however the manager will be there to fix this in a jiffy and give you another more quiet room - I must mention though that it is amazing how quiet it is out here because all you hear is the beautiful water and it blocks all other sounds from a distance...they are working on more rooms here - but you can't hear it. The only other Con I can think of is that there is only a few good menu items despite there being three main restaurants...in other words there was only about 5 meals that I would get over and over again....not counting the great breakfast...now mind you we stayed there for 8 nights and around 8 days...so the meals got a little repetitious, however if you take a tour or go into La Fortuna...you won't be disappointed with food if you like rice and beans, chicken, and empanadas, and fruit.
Activities you shouldn't miss:
Lounging in the hot springs, eating food and drinking cocktails in the swim up bar, getting up early in the morning to view the volcano from your bed and porch, the hanging bridges tour - unforgettable, perhaps take an overnight trip to Monteverde per boat-ride through lake Arenal - this will cut travel time from 2 1/2 hrs by car to 1 1/1 by water - Monteverde is home to some spectacular creatures, go lining at Arenal - the thrill of a lifetime and the views are unbeatable, try and see the lava flow at night - go here during the later on dry season to see this (Feb - May my best guess), I also heard the white water rafting is a lot of fun, and also I would have loved to have gone on a river float rafting ride or tubing. Also, go into town for great food, shopping, and Costa Rican Ambience. The only downside to Costa Rica is the driving is scary with the narrow roads, potholes, and cliffs everywhere....don't let this deter you get a driver... the shuttles are worth getting from the hotel - especially don't want to rent a small car and get stuck in the mud there...I wouldn't want to drive here especially in the rain. They will drive you anywhere and the taxis are easy to get and cheap. Oh, and on another note you will get a workout here (if you're not used to it like me) so if you have severe health problems I wouldn't come to Costa Rica at all...but the hotel is on multiple levels.
Even though this hotel is expensive it is totally worth it if for what you are getting - an unbeatable life experience. I didn't want to leave. Costa Rica and the rain forest are amazing! Thank you so much Springs Resort and Spa...just breath-taking.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
1 review
5 of 5 stars Reviewed March 16, 2010

The place was more or less empty when we went because of the recession here in the U.S.A. It was great to have all of the hot springs practically to ourselves! The staff was warm and incredibly accommodating. The room was incredible. We would definitely go back!

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2010

Thank you Joey!

My husband and I recently visited the Springs Resort and were extremely impressed. During our first day in Arenal we purchased a day pass to visit the Springs and after one hour at the hotel decided to change our reservation elsewhere and book a room. The manager Joey was very accommodating and we made an easy switch. We clearly made the right choice for the start of our honeymoon. The room and grounds were beautiful, the service was great, and the spring pools were amazing! That evening we visited the hotel’s wild animal conservatory, found secluded (natural!) heated pools to soak in, had some drinks at the poolside bar, and then retreated to the Jacuzzi in our stunning bathroom. My husband and I both agreed that outside of our wedding it was our most romantic evening together. The next day we woke up to a rainy morning and were originally disappointed that we could not visit Arenal National Park. Instead, we enjoyed breakfast at the hotel (the staff kindly accommodated my husband’s dietary needs), relaxed on our private balcony’s hammocks, spotted a toucan in the distance, and got great massages  Needless to say, we were no longer upset about being “stuck” at the hotel. Our plans took us next to other cities in Costa Rica and we still regret not staying in Arenal longer. After returning to NY we posted our trip album online and sure enough our pictures of the Springs resort got the best response. Our friends and family now want to visit too!

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denver, co.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2010

My boyfriend and I found this place through our friends who had just been married in Costa Rica and chose the Springs for their wedding moon party. We spent the day there and had the time of our life! We loved it so much that at the end of our trip we traveled 8 hours out of our way just so we could stay there for the last 2 nights of our Costa Rican adventure. The volcano is perfectly framed by the architecture of this hotel, so pretty much anywhere you stand in this resort the view is phenomenal, from our room, and from the pool, and the hot springs, and the restaurants...and on...also, I'm a snob when it comes to my bed and linens, and I slept like a baby, it was sooo comfortable I wanted to move in :)!! It was the perfect finale to our trip!

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 2, 2010

Nestled into the side of a hill with every room having an unobstructed view of the entire Arenal Volcano.
The rooms are roomy, very comfortable and have private patios/decks. The volcano is perfectly framed in the large private picture window.
The hotel itself is 4 floors with reception on the top floor and the pools on the bottom. The many pools are lushly landscaped and vary in temperature from 104 to 78 degrees for swimming or lounging in mineral water pumped from heated volcanic water.
We had a very romantic and relaxing 3 day visit and there are many attractions to keep busy......the hotel van drive into the Park to watch the volcano erupt, a 2 hour walk through the bridges in the rain forest, river rafting & high wire trips through the tree canopy and rappelling down from waterfalls.
There are very few more beautiful settings when the weather is nice, but if it is not, you may never see the volcano. Also, Arenal Volcano is not like Old Faithful and you may not be fortunate to see it erupt.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Lauderdale
1 review
5 of 5 stars Reviewed February 27, 2010

My wife and I recently stayed at The Springs in Arenal. We have stayed at many memorable hotels over the last 10 years, but our experience at The Springs was the best. The hotel was immaculate in every way. The details in design and luxury were incredible. The service was very personal and punctual. The food was diverse. The hot springs on site were gorgeous and well cared for. The views of the volcano from our room were beyond belief. I had read other reviews discussing the borderline quality of the road leading to the hotel, but we found it to be very safe and easy to travel. We did a ton a day-trips from the hotel - canopy tour, canyoneering, and hiking. All the tours were exceptional. The hotel owner, Lee Banks, was on-site during much of our stay. He has an incredible imagination, and has truly created a masterpiece. The hotel manager, Joey, was also tremendous. The hotel is great for all ages. We loved the hotel so much that we changed our plans to stay at Mr. Bank's other hotel (peace lodge) in the rain forest for the other portion of our trip. I could go on and on. Just trust me and stay there. It is GREAT!!!!!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to The Springs Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Springs Resort and Spa

Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Resort And Spa At Arenal Hotel
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park
Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in La Fortuna de San Carlos
#2 Romantic Hotel in La Fortuna de San Carlos
#2 Business Hotel in La Fortuna de San Carlos
#4 Family Hotel in La Fortuna de San Carlos
#6 Top resorts Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, BookIt.com, Cheap Tickets, Tingo, Venere, Hotels.com and Jetsetter so you can book your The Springs Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Springs Resort and Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.