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“Lived up to all our expectations and then some!” 5 of 5 stars
Review of The Springs Resort and Spa

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The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Milford, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Lived up to all our expectations and then some!”
5 of 5 stars Reviewed 2 days ago NEW

Our family of four (mom, dad, and two kids ages 12 and 9) just back from a glorious 10 days in Costa Rica! The Springs Resort was our first stop for a 3-night stay, and it lived up to all of our expectations and the well-deserved rave reviews on-line. The dining and living spaces, as well as the gardens, pools, and landscaped grounds are absolutely immaculate while still somehow blending into the lush, natural beauty of the surrounding area. We stayed in a first floor “Vista Plus” room which is the most “basic” of the Springs’ accommodations but it was anything but basic! It has a separate bedroom and bathroom (not at all “small” as described on website) so both the adults and kids can have a bit of privacy. The room was spacious, beautiful, and would have had a lovely view of Arenal had it not been rainy and cloudy all 3 days - in which case I was relieved I had not spent the extra $$ on an upgraded room or Villa when the view would have been no better anyhow. But despite Mother Nature not cooperating, we had an incredible time and enjoyed all the amenities the Springs has to offer. The kids quickly found the Monkey Slide and we found the adjacent Los Perdidos Bar and hot springs – everyone was happy – the rain even made it more of an adventure! We also visited during Easter week – which is apparently the busiest week of the year, but you never would have known that. The resort is so spacious and the hot Springs so plentiful, we routinely had whole Spring pools just to ourselves. You never feel crowded at all – so luxurious and relaxing! You won't have that experience at most of the hot springs around Arenal. In terms of food, prior to our trip, I was a bit concerned about dining options, but the food was excellent at all of the dining areas at the Springs and there were lots of traditional options for kids like mine who are not at all adventurous eaters (e.g., think chicken tenders, pasta, pizza, etc). I have noticed that others have commented that service could be a bit slow especially in the evenings, and I can’t disagree compared to the eat-and-run standards of other countries! But you are on vacation, in one of the most spectacular settings on the planet, being served by friendly wait staff – why rush? So it was never really a problem for us – we got used to the more relaxed pace right away. Last thing I could add is that the concierge staff was very helpful in advance of our trip planning out all of our activities and driving transfers. Everything went off on time, without a hitch, and we had an absolute blast! Even my 9-year-old loved the “adventurous” activities of waterfall rappelling, Sky-trek zip-lining, and tubing. The Springs staff wouldn’t recommend such tours/activities for their guests unless the outfits are top-notch and that was definitely our experience – never felt unsafe despite the wild things we were doing. Also really loved the guided tour of the Springs (Jorge was our guide) – so very knowledgeable and personable. He taught us a ton of cool things about the history of the property and its wildlife and landscape – lots of fun - the kids were hanging on his every word! The only thing that made our departure from the Springs tolerable was knowing we still had 3 days at the end of our trip to enjoy their Sister Property – the Peace Lodge – which was equally fantastic. We hope it won’t be long before we get back for another visit!

Room Tip: Vista Plus is same price as a standard guest room but is designed to be handicap accessible so has a...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Marblehead, MA
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Two families with kids ages 3-12 spent four days here and really enjoyed the time. The rooms had beautiful views of the volcano, the pools and slides entertained the kids, and the hot springs were very relaxing. Kids loved the game room, which was staffed 3p-10p every night and was close enough that the adults could enjoy some peace at dinner. The breakfast buffet was wonderful. The staff was courteous and helpful even in dealing with our travel agent who had made a mistake in booking an excursion. Would recommend a trip here for families. If you go please take an excursion to the Sky Tram zip lining place. It was amazing!

Room Tip: we were on the bottom floor and still had a great view of the volcano,.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The place was Gorgeous!!!
I went w my boyfriend and had an amazing time... Beautiful!!! The Jungle around us the view of the magnificent volcano, the hotel just every thing was beautiful !!!! :)
We plan going back again this dec

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marquette, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 2 days ago NEW

Our travel planners, Stefan & Pat at costaricavacationplanning.com, worked in a day pass for my husband and I to go to The Springs on our honeymoon and it was amazing. We actually ended up going there a second day as well. We did the animal tour, which was very interesting, and spent a lot of time in their hot spring pools. We also enjoyed dinner there twice and had wonderful service and their soup and salad of the buffet was very good. This is a destination not to be missed (though drive slow on your way in, the road is an experience all in itself)!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here three times over two years. We absolutely love this hotel. It is so relaxing and serene. The lobby in this hotel is breathtaking with an unobstructed view of Arenal. Views all around this hotel and in each restaurant are amazing.

The rooms are large and comfortable. Our favourite part is the balcony each with two hammocks overlooking the Arenal Volcano. Its wonderful.

The hotel offers many different natural hot springs at various temperatures and a swim up bar. We found that the pools were never busy, since there are so many options.

The food is also great.

In my opinion, it is the best hotel in the area (and I have stayed at several, having lived in Costa Rica for two years and visiting Arenal frequently).

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived by rental car (stayed at Nayara) right as the last animal tour was leaving so the concierge kindly let us jump on the bus w/o having completed payment for our day passes (though we did have a reservation b/c it was Easter Week). Enjoyed seeing the animals; very nice enclosures, comparable w/a great zoo. Monkeys, sloths, toucans, marguays, and some other cats.

It is a beautiful, albeit very large hotel and as many others have mentioned, there were numerous springs of varying temperatures, a fun (but somewhat dangerous, definitely watch younger kids) waterslide, and two bars where you could get mixed drinks, beer, wine, etc. Our pina coladas were not strong but they were tasty.

We decided to eat dinner there too and that was our only disappointment. The food was served buffet style (apparently it's up to the "chef" to decide whether to offer a la carte or buffet each night) and it was the absolute worst buffet we have EVER had, especially when you consider it was $30 extra per person (including for our young kids). We tried at least 3/4 of the offerings and some of it we could not even eat...Even the desserts did not taste good, and we tried all four of them...I am wondering if perhaps they give different food to the daytrippers...? There is another fancier ($$$) restaurant (reservations encouraged), so maybe that food is better, but my advice for day trippers is to enjoy the springs and eat dinner anywhere else!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We came to The Springs Resort with our family of 5 on a two day day pass. What a deal that was. The hotel was sold out so we couldn't stay, so we decided that the next best thing was the day pass. For $50 pp per day you got 2 activities (we did horseback first day and tubing the second day) and lunch on the first day. The lunch was wonderful and the location beautiful. We were able to be there from 9:00am till 10:00pm. The facilities and the staff are top notch. The resort is designed in a way that it seems like you are the only people there. There are so many levels and places to enjoy the hot springs that it never feels crowded. The kids LOVED the monkey slide. All in all if you are headed to La Fortuna this should be on your list of places to go and things to see.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Springs Resort and Spa

Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Resort And Spa At Arenal Hotel
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park
Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in La Fortuna de San Carlos
#2 Luxury Hotel in La Fortuna de San Carlos
#4 Family Hotel in La Fortuna de San Carlos
#6 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
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