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“Great experience and an excellent stay for our family!!!” 5 of 5 stars
Review of The Springs Resort and Spa

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The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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San Diego, California
1 review
3 helpful votes 3 helpful votes
“Great experience and an excellent stay for our family!!!”
5 of 5 stars Reviewed November 24, 2013

We just stayed at The Springs for 4 days with our 22-month old daughter. What a great experience!! The service is remarkable; unlike anything we have ever experienced before. Right from the moment you pull up in your car, there are plenty of staff members to help with your bag and welcome you.

We were upgraded to a villa from our reserved suite, and it was a substantial upgrade. It was the nicest room we have every stayed in! The room was amazing and very comfortable, clean, and spacious. It was wonderful of the resort to upgrade us free of charge.

The staff was amazing and were really patient with us even as we had a 22-month old daughter with us. They are really friendly with children and that made us feel really good. Especially when we would eat at the restaurants there. Every day we went to breakfast and were well taken care of by Renso, who did an excellent job at the restaurant there and really made us feel special every morning. Renso was very professional and cheerful and really went above and beyond every morning to make sure we had a great breakfast, which isn't always easy to do with a toddler!!

Our little daughter loved being outside the whole time and splash around in the hot springs all day long. It is a great place to take a child, and we were able to relax as parents and have a great time! We will definitely return!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,399 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (364)
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English first
Celebration, Florida
1 review
5 of 5 stars Reviewed November 24, 2013

My friend and I just returned from this beautiful place! I stumbled on this gem through Groupon! We rented a car a drove there on our own and from the time we arrived at the gate and to the front lobby everyone was calling me by my first name. Everyone was so friendly, we got a tour with a welcome drink! The rooms are spacious with a large bathroom with two sinks. The food was amazing at all the restaurants and drinks were made with fresh fruit. We booked most of our tours through the hotel and loved them all, it was nice to hear the passion from all of our tour guides! Will make sure to return to this place in the near future!

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jupiter, Florida
Top Contributor
75 reviews 75 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 21, 2013

We stumbled upon The Springs on Groupon and after reading raving reviews, we knew this was the place to celebrate our 1st Anniversary!! We were able to correspond with the Front desk and Concierge prior to our arrival and arranged for transportation to and from the hotel. Our driver Errick was INCREDIBLE. A warm, friendly man, who made the 3 hour pass quickly. He pointed out many interesting things along the way, stopped for restrooms, a snack and really made us feel comfortable.

When we arrived at The Springs, both my husband and I were speechless! The resort is spectacular and immaculate! Such detail went into every part of this very special resort! We were greeted by many people, but Allan showed us around. The views were stunning! After a quick check-in, we were given silver bracelets. It was explained to us that these allow the staff to know we are guests of the resort and to also make them aware that we are celebrating an anniversary! What a memorable touch! While Allan gave us "the tour" he stopped by the bar and presented us with welcome drinks! Our room was not ready when we arrived, we were early, so we decided to head over to Treetops Grill for lunch and some drinks. Allan said he would come find us once the room was ready and that they would put a rush on it! Treetops Grill was delicious. The view was amazing. It was as though we were having lunch in a tree house! After lunch, as promised, Allan found us and escorted us to our room. We were in Toucan Room 205! Beautiful room, huge bathroom and a lovely balcony. We had a note waiting for us, congratulating us on our anniversary and a bottle of wine from the owner! Unique touch! All of the rooms are facing the volcano, which is just beautiful!! We spent a fare amount of time on the balcony relaxing, and listening to the birds.

The food overall was very good and fresh at all of the restaurants. We made a reservation at Las Ventanas, their fine dining restaurant. The food was presented beautifully and we were given free dessert for our anniversary! The only thing I would have enjoyed more would be seeing those views during the day. At night, you cant see anything. My favorite was the sushi bar!

We were very excited about the excursions that were offered both on and off the resort! The Arenal Volcano Hike, The Twilight Tour and The Safari Float Tour were the 3 we chose for our 5 day stay. Victor was our tour guide for the Arenal Volcano Hike & Safari Float Tour! We can not compliment him enough! He really went out of his way to find as many animals as possible during our tours. He would grab branches dangling in the middle of the river to show us a special bird, crocodile and even monkeys! He taught us so much about the plant life, animals and history of the National Park! We really lucked out during our stay. November is apparently their "slow season". We had the pleasure of private tours both days with Victor because no one else signed up! Again, we were the only ones who signed up for The Twilight Tour at Club Rio as well, so we had Jorge all to ourselves! He has been with the resort since they opened in 2008! He is responsible for taking care of all the animals that Mr. Lee rescued! It was incredible to see these animals during their peak activity level! Feeding the toucans was an experience we will never forget! Truly unforgettable!

The mineral springs on this property are breathtaking! They range in temperature, so there is a pool for everyone! Many were private and very romantic! We spent time in all of them, however, our favorite was down at Perdido Springs!

I have but two complaints. These are the two reasons I gave a four star rating instead of five stars! The towels were extremely rough! Some of them really felt like sand paper. Also, the food served at the breakfast buffet was cool (temperature wise) all three days we ate there. It would have been nice to have a hot breakfast!

Overall, I will say that this resort is one of a kind. My husband and I travel often and have never experienced this level of superior customer service The Springs has to offer. The employees honestly want their guests to feel like Kings and Queens! We were greeted by our first names, and many of the staff would say "We see you're celebrating an anniversary! Congrats, how long?" This type of service needs to be recognized and commended. For example: I love sushi, however, my husband does not. We were welcomed at the sushi bar and my husband was given 2 different menus to order from, so that I could enjoy sushi! Wonderful customer service!

A special thanks to Renso, Adrian, Allan, Jorge and the manager John! Everyone was wonderful, but these men really stood out to us! Thank you for a memorable 1st anniversary! We will be back to visit again!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 21, 2013

This is more like an all inclusive resort for families. We could have stayed busy with all that they offer for at least a couple of days! Beautiful views and awesome staff. You get a guided tour as soon as you arrive. Also upon arrival they have a delicious beverage waiting for you! We wish that we would have had more time to explore the property but we only stayed one night with a busy next day! We can't wait to go back!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Top Contributor
105 reviews 105 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 20, 2013

The hotel is 3.5 kilometers off the main road along a very bumpy track so fasten your seat belts. However, when you arrive you will be wowed with the number and variety of hot springs on the property as well as the spectacular views of the Arenal Volcano. We could lie in bed and see the volcano as well as the lush and fertile land between. Food and accommodations are excellent and staff helpful and friendly. The big drawback is the hike from guest rooms to lobby, spa or dining areas - it is long and steep although by calling 350 a buggy is available. Plenty to do on property including rafting, horseback riding and viewing the cats. Outside the property there is zip lining and more extreme sports. We used Aventura Mundi who had a great team and even got me at 77 doing all 12 zip lines.

Room Tip: Difficult to determine which are best rooms - all have this long hike but our room,103, was good but...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williston, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 19, 2013

My husband and I had researched various places to spend our 20th year anniversary, and for some reason knew this was the place! We read the reviews, looked at the beautiful pictures and decided to go for it. That was the greatest decision ever, and we are ready to go back ASAP! We were picked up the airport in San Jose by the wonderful driver, Rodrico (sp), which the Springs had prearranged. He stopped along the way and showed us the roadside stands, introduced us to new tasty fruits, as well as being delightful the whole time! We also met his brother Eric who was equally great! We arrived at the Springs and were totally speechless. The people who checked us in were great and I'm ashamed we can't remember all the names. The rooms were even more beautiful than expected, and the greatest view of the Volcano. We woke up to the thrilling sounds of wildlife, birds singing, hummingbirds flying on the balcony.... it was really like a dream. The bed was so comfortable and reminded us so much of the Ritz Carlton, ( that's a BIG PLUS in our book)! The room service was excellent....we picked up the phone to make a request, and they were practically there before we could hang it up! We came back to our rooms everyday, with beautiful towel arrangements the sweet maids had created for us. We loved the Springs and couldn't get over how "over the top" they were. I had been suffering with a terrible back pain 2 months prior to our trip, with numerous trips to the doctor/chiropractor. I literally sat in the springs (103 degrees) the first night, for about an hour and couldn't believe it.....instant relief and not another bit of pain!!!! We did the zip-line adventure at Sky Trek ( which was a blast) and had another great driver, Carlos. Johnny Castillo, the Concierge @ The Springs, was the best at arranging the outings, as well as the transportation! Club Rio was so much fun...we did the River Tubing, the Cat Tour... the staff there was also terrific! They were so helpful with everything and always greeted us with the sweetest smiles, and kind words. We fell in love with Jerry, who works at the restaurant at Club Rio...he had a great personality and a big smile! All the restaurants were great, from the delicious breakfast buffets to the wonderful tasting sushi! Thank you Rosi for your precious smile every-time we walked into the gift shop, you were always helpful with your suggestions! Thank you Donald Ulate @ Perdidos Bay...we appreciated all you did for us and always with a smile! A big thank you to Jose Antonio who always went out of his way when assisting us at dining times. All and all this was by far the greatest vacation we have ever experienced and certainly plan on returning...it was PERFECT in every way! A BIG Thank you to everyone at the Springs....you have truly stolen our hearts, and we love you all! (We know the word "smiles" were used quite often in our review....that's because we witnessed so many)!

Room Tip: We upgraded to the Alta Vista Guest Room. It was up a level and we loved the view. The only noise...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key Biscayne, Florida
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 17, 2013

On this 180 acre tract near the Arenal Volcano, the spectacular hotel is not the cast of the show, the surrounding natural beauty is. The stars are the hot springs that are scattered around the property, so many that you can always have one to yourself. Some of the springs are tucked into the tropical flora, others have decks and small bars with music around them. Everything about the architecture of the hotel itself is in service to these springs, meadows, jungle, and river. And everything about the hotel and its staff is in service of you. Management appears to follow a business ethic that goes beyond "the customer is always right" to a philosophy that that says that point should never come up-- that the needs and wishes of the guest should be understood and anticipated before the guest can say a word. It may be the finest service I have encountered in my global travels. It is unforgettable.

Room Tip: Its simple-- just be willing to pay for it.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Springs Resort and Spa

Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#2 Luxury Hotel in La Fortuna de San Carlos
#5 Family Hotel in La Fortuna de San Carlos
#6 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
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Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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