We stumbled upon The Springs on Groupon and after reading raving reviews, we knew this was the place to celebrate our 1st Anniversary!! We were able to correspond with the Front desk and Concierge prior to our arrival and arranged for transportation to and from the hotel. Our driver Errick was INCREDIBLE. A warm, friendly man, who made the 3 hour pass quickly. He pointed out many interesting things along the way, stopped for restrooms, a snack and really made us feel comfortable.
When we arrived at The Springs, both my husband and I were speechless! The resort is spectacular and immaculate! Such detail went into every part of this very special resort! We were greeted by many people, but Allan showed us around. The views were stunning! After a quick check-in, we were given silver bracelets. It was explained to us that these allow the staff to know we are guests of the resort and to also make them aware that we are celebrating an anniversary! What a memorable touch! While Allan gave us "the tour" he stopped by the bar and presented us with welcome drinks! Our room was not ready when we arrived, we were early, so we decided to head over to Treetops Grill for lunch and some drinks. Allan said he would come find us once the room was ready and that they would put a rush on it! Treetops Grill was delicious. The view was amazing. It was as though we were having lunch in a tree house! After lunch, as promised, Allan found us and escorted us to our room. We were in Toucan Room 205! Beautiful room, huge bathroom and a lovely balcony. We had a note waiting for us, congratulating us on our anniversary and a bottle of wine from the owner! Unique touch! All of the rooms are facing the volcano, which is just beautiful!! We spent a fare amount of time on the balcony relaxing, and listening to the birds.
The food overall was very good and fresh at all of the restaurants. We made a reservation at Las Ventanas, their fine dining restaurant. The food was presented beautifully and we were given free dessert for our anniversary! The only thing I would have enjoyed more would be seeing those views during the day. At night, you cant see anything. My favorite was the sushi bar!
We were very excited about the excursions that were offered both on and off the resort! The Arenal Volcano Hike, The Twilight Tour and The Safari Float Tour were the 3 we chose for our 5 day stay. Victor was our tour guide for the Arenal Volcano Hike & Safari Float Tour! We can not compliment him enough! He really went out of his way to find as many animals as possible during our tours. He would grab branches dangling in the middle of the river to show us a special bird, crocodile and even monkeys! He taught us so much about the plant life, animals and history of the National Park! We really lucked out during our stay. November is apparently their "slow season". We had the pleasure of private tours both days with Victor because no one else signed up! Again, we were the only ones who signed up for The Twilight Tour at Club Rio as well, so we had Jorge all to ourselves! He has been with the resort since they opened in 2008! He is responsible for taking care of all the animals that Mr. Lee rescued! It was incredible to see these animals during their peak activity level! Feeding the toucans was an experience we will never forget! Truly unforgettable!
The mineral springs on this property are breathtaking! They range in temperature, so there is a pool for everyone! Many were private and very romantic! We spent time in all of them, however, our favorite was down at Perdido Springs!
I have but two complaints. These are the two reasons I gave a four star rating instead of five stars! The towels were extremely rough! Some of them really felt like sand paper. Also, the food served at the breakfast buffet was cool (temperature wise) all three days we ate there. It would have been nice to have a hot breakfast!
Overall, I will say that this resort is one of a kind. My husband and I travel often and have never experienced this level of superior customer service The Springs has to offer. The employees honestly want their guests to feel like Kings and Queens! We were greeted by our first names, and many of the staff would say "We see you're celebrating an anniversary! Congrats, how long?" This type of service needs to be recognized and commended. For example: I love sushi, however, my husband does not. We were welcomed at the sushi bar and my husband was given 2 different menus to order from, so that I could enjoy sushi! Wonderful customer service!
A special thanks to Renso, Adrian, Allan, Jorge and the manager John! Everyone was wonderful, but these men really stood out to us! Thank you for a memorable 1st anniversary! We will be back to visit again!
- Official Description (provided by the hotel):
- A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more less
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- Also Known As:
- The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
- The Springs Hotel
- The Springs Resort And Spa Costa Rica/Arenal Volcano National Park