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“Beautiful!” 5 of 5 stars
Review of The Springs Resort and Spa

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The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Beautiful!”
5 of 5 stars Reviewed September 14, 2013

We only stayed here for one night and I can say that this hotel is the most beautiful hotel that I've ever seen & been to. Everyone that works there are so sweet. Because we came in late on Friday we were able to leave our bags with them in a secure room and do the horseback riding and see the animals. One of the workers there named Marvin was extremely nice and helpful. He is so sweet and really made us feel like we were at home and that we we've known each-other for years! We talked about trips we've taken and our next trips and he's going to Oakland and we wish him the best time over there! If you're ever in LA we'll be sure to make you feel as welcome as you made us.

My husband and I went horseback riding with Nano and my fear of horses is really bad due to an experience as a child but Nano made sure he was always by my side and I must say if it wasn't for him I don't think I would ever have rode a horse again so thank you Nano!

This will not be the last time that we go back to the hotel. We will tell all of our friends and family to start saving now since it is pricey but its worth it!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,407 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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Moorpark
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

We stayed for only three nights before going to the Pacific side for some ocean water sports but will return again soon for more . The hotel was amazing offering all you need to un plug or be adventurous. We went Kayaking , Waterfall repelling, and ATV riding the staff was very helpful and courteous going above and beyond. what ever you needed or wanted. we visited the bird and sloth refuge at the resort.dinner every night at the main bar with Christian for our lighting show. The view from our standard room was beautiful with the volcano right there.All the vistas were gorgeous don't see how you could have a disappointing time here. Highly recommend

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rumson, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 12, 2013

Amazing hotel. The vistas of the volcano are spectacular at every juncture; our rooms had incredible views of the volcano, which changed with the time of day. The restaurant and pool areas also provided breathtaking views of the volcano!

The service was incredible. Everyone is so friendly and kind here. My daughter ended up getting an ear infection while at the hotel. The front desk staff was incredible in assisting us. First, they called for the doctor, who it turned out, was unable to come due to other calls. The kind gentleman explained the paramedic could come and was trained similar to a nurse and could write scripts. We asked for him to come and he was literally there in 15 minutes. The gentleman from the front desk not only waited with us until he came, he stayed to help with any translation issues, which was so kind. (Our trip was in March 2013 so I cannot recall his name. He did have 2 daughters though)
The paramedic confirmed she had an ear infection and provided us with a prescription and ear drops right there, based on her age and weight. (Okay, the visit, plus 3 medications totaled $90. Enough said)
Additionally, the concierge team at the hotel is really helpful. I do recommend doing the hanging bridges tour and requesting the owner of the company, whose name I believe is Martin. He is passionate and enthusiastic about nature and the environment, incredibly knowledgeable and humorous.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lemoore, California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 10, 2013

What a beautiful property! We stayed at a neat by resort but our travel agent added a day pass to The Springs in our package and we wish we had stayed there Also. Our day pass included a big cat tour, dinner for two, and relaxing in the many mineral spring pools along a jungle path. The resort is gorgeous, and dinner was so good with excellent service. After dinner we went Nd changed into our swim suites and enjoyed the mineral pools in the dark down a well lit path there were also two swim up bars. We relaxed while watching a lightning storm in the distant mountains, and one pool even had a slide. We returned the next day for the big cat tour. We were the only ones on the tour and all the cats are rescue animals. It was raining so we were provided umbrellas for our tour. The resort also has river rafting on site. Worth the drive down the bumpy dirt road to get there!

Room Tip: Didn't get to see the rooms but I'm sure they are S nice as the resort is. Want to stay ther...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South of the Thames
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 9, 2013

I cannot give a full five because it was not quite perfect but it ran close. We booked a two bedroom suite. Suite is an understatement of what we got. Two substantial rooms with two substantial bathrooms and two substantial balconies with views across the valley to the volcano. The rooms want for nothing. Panoramic windows large comfortable beds, jacuzzi bath so deep, mask, snorkel and fins would help. Spotlessly clean rooms and more to do at the hotel than you can shake a stick at.

The must is the cat tour. Costa Rica promotes wildlfe as a reason for coming here but is closing its zoo. This might seem logical, if you have the wildlife on your doorstep, and it does in spades, why do you need a zoo and the expense. Good question if you think a zoo is a place for tourists to gawp at animals but that ignores the research and conservation aspects of proper zooz. Anyhow, enough soapbox. The hotel has acollection of toucans, central American big cats, sloths and some capuchin and spider monkeys. These are all rescue (injured wild) or confiscated pets that the hotel houses with a dedicated team of carers. You can take a tour free oc charge and learn why they are there. The alternative was for the state body to euthanase them.

Back to the hotel. Everything was fantastic except for the tea bags were not topped up in the room, it's damn difficult to make tea with a coffee pot, a small kettle in the room would be nice. The food in the Tres Cascadas is better than average but not outstanding, rice in a casada should not be firmer than al dente but the fine dining restaurant hits the mark.

A.string out hot spring pools running down the propety are great to relax, not chill out, they are warm!

Our two rooms were second and third storey. I prefer the second, the third has great views over the jungle to the volcano. The second however is just above the trees with agreat view to the volcano but with astring of huumingbirds, a toucan and wother birdlife during the day, with a cacophony of sounds, kicked off about 5am with some howler monkeys and easing backmthroughnthe evening with firefly displays with the odd shooting star thrown in. Scents of banana and passion fruit rolled innwith the flowers, it was brilliant. Probably the best rooms Ia've stayed at in the World and that beat the best in Prague, Budapest, Bangkok, Hong Kong and Rome to name a few.

It's not cheap but who said near perfectsion was cheap?

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pawleys Island, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 9, 2013

Such a beautiful property! Numerous hot springs and activities make this resort as relaxing or active as you wish. The hospitality of the entire staff is exceptional! Part of our family particularly enjoyed the horseback riding excursion and the hot springs and water slide! The resort is higher in the mountains making the view of Arenal breathtaking . Seeing large flocks of toucans playing in a tree outside our room was amazing. Two nights there is not enough. We will be back for more. We have also visited The Peace Lodge and Waterfall Gardens. A sister resort to The Springs that is equally exceptional.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Simsbury, Connecticut
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 8, 2013

What a fantastic resort. We stayed for four days and had a wonderful time. We traveled with our kids (ages 13 and 5) and everyone truly enjoyed the resort (Pool, Hot Springs, and the Waterslide as well as all the activities on property at Club Rio (Kayaking, Horseback Riding, ATV's, and the Animal Sanctuary) down by the Arenal River. The onsite restaurant was pretty good although the menu got pretty old after a couple of days so we started to venture off property into La Fortuna for dinner. Make sure you get a room with a second floor view (Alta Vista) of the volcano.

We are already planning our return trip to Costa Rica where plan to return to The Springs and also hope to to stay a night or two at the sister resort - The Peace Lodge.

Room Tip: Make sure you have a second floor room (Alta Vista) with a good view of the volcano.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Springs Resort and Spa

Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#2 Luxury Hotel in La Fortuna de San Carlos
#5 Family Hotel in La Fortuna de San Carlos
#6 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
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Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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