M husband and I are pretty well versed in travel. We have visited top 5 star hotels in many different countries all over the world. We came to The Springs for just two nights, at the end of a fun filled Costa Rican Vacation. We actually stayed here, as opposed to getting a "day pass". The beautiful property of this hotel is simply stunning. It overlooks a volcano, and is probably one of the prettiest premises we have ever stayed at.
And now for the not so good: at a 5 star resort, when you are paying a premium per night, you expect the staff to treat you like royalty. At this resort, they seem to rest on laurels of the property, and hire non professionals (aka college students) to run the resort. We felt they lacked knowledge on some of our activities, and lacked the fine service and training a 5 star hotel should have.
But, the thing that bothered( especially my husband) the most- the "DAY PASSES" (which the staff complained to us about at checkout- day pass guests being loud and causing issues for the hotel). With a day pass, these guests received all of the amenities of the hotel, 2 activities (which they charge people staying at hotel additionally for), a lunch, and free reign from morning till late night of the rainforest all hot springs for practically NOTHING. Basically, a tenth of what we spend to stay A NIGHT.
Would we stay here again? Probably not. Not unless this day pass situation seriously changes. AND management reach to us. And service improves.
We decided to wake up at 5 AM the day of our departure to go birdwatching. Our guide was totally inexperienced and the guests along with us, knew far more and pointed just a few birds along the way. At checkout, we were charged $80 for this "birdwatching", when it was raining-with a non experienced guide-and hardly seeing any birds. We never signed off on spending $80 to birdwatch. When we complained to the reception that we refused to pay this portion of the bill, they made us feel like cheapskates. We actually got a LECTURE---finally after speaking to a manager for the third time--and throwing a fit--they removed it from the bill.
We paid a premium to stay at this hotel, ate every meal there, paid for our every excursion...while the Day Pass people would have gotten access to every hot spring, birdwatching plus one other activity, for as long as they want---for free.
We are all about luxury and travel, but very saddened at our experience. Yes, we understand this hotel is beautiful, but feel they really need to step it up.
- Official Description (provided by the hotel):
- A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more less
- Reservation Options:
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- Also Known As:
- The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
- The Springs Hotel
- The Springs Resort And Spa Costa Rica/Arenal Volcano National Park