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“Fantastic experience” 5 of 5 stars
Review of The Springs Resort and Spa

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The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Centereach, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fantastic experience”
5 of 5 stars Reviewed June 10, 2013

My entire stay here was excellent. The beauty of it took my breath away as it seems to emerge from nowhere at the end of a dirt road. The staff were welcoming and always pleasant. We were shown to our rooms and even given a refreshing cocktail (perfect way to start the stay). The rooms are spacious - as big as they look in the photos - and equipped with balcony hammocks, a jacuzzi tub, a big dual head shower, even room service sushi! The beds are perfect...so comfortable. And the view is outstanding. Waking up everyday to a steaming volcano with vultures circling trees in the distance and hummingbirds hovering on our balcony just completely justified my choice in staying here. By far the best hotel breakfast I've had - buffet style with everything you could think of. There are several places to eat but the service at Tres Cascadas was exceptional. Props to Jose. Make sure to check out Club Rio. Moses and Jonathan really made the experience exhilarating. It was my first time rock climbing and they were both very helpful. White-water tubing was a blast. You tube down a river to a hot spring waterfall. They also have some awesome wildlife with huge toys in their enclosures. We watched a juvenile puma play with a dangling coconut and that really made the trip worth it for me. There's so many hot springs (28?) with water at different temperatures and the layout was designed well so that it's easy to find privacy. The sulfur might stain your bathing suit, just to warn you. The weather was pretty good even though it was the start of the rainy season. It rained almost everyday but only for a few hours. Other than that it was sunny. We got the couple's massage and it was perfect. At the end they open a huge window and leave you to listen to the sounds of the rainforest. Amazing.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
New York, New York, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 10, 2013

What an amazing resort! I could go on and on about this place but here are the highlights:

- 20+ separate hot spring pools (varying temperature) and a hot spring waterslide!
- Swim up bar
- Beautiful, spacious rooms with spectacular views of the rainforest and the nearby volcano
- Incredibly friendly and accommodative staff (thanks Richard)
- Great food and drinks, especially the breakfast buffet, what a great way to start your day!

I also got a massage at the spa (swedish 1 hour) and it was one of the best I've ever had, if you stay here I also recommend visiting the spa.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 8, 2013

The hotel is phenomenal. Gorgeous views of the countryside, multiple pools and hot springs, friendly and attentive staff...The only negative; the food. We had a couple different things at two of the dining options. It was bar food quality at best; dry, bland, and forgettable is probably the best way to describe it. Otherwise, the place is top-notch. The rooms are some of the nicest we've ever stayed. We were only there 1-night, so we didn't get a chance to check out many of the amenities, but did a couple tours, which were great. The zipline tour is one of the highlights of our trip. Go early in the morning and you may be the only ones on the tour, like us...very fun!

Room Tip: Leave all your worries behind. This place is incredible for a getaway...if you can afford to. If y...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodside, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 7, 2013

This hotel is by far one of the greatest places I have ever been lucky enough to stay at. The resort lies secluded from any other town/city in the middle of the rainforest with a perfect view of the Arenal volcano. Not only is the location perfect, but the structure of the hotel is simple, yet open so it doesn't feel like you are in just any resort, but truly get a Costa Rican experience despite being at a hotel. The hot springs/pools are absolutely a unique experience and almost resemble a paradise which only adds to the general jaw-dropping, speechless feeling you have upon arriving.
There was not a single unfriendly staff member; from the hotel manager to the cleaning personal, to the bartenders: everybody was welcoming, friendly, helpful and kind. If there was a problem with anything, it would be figured out no matter what. The English language of all service members was great, which is important in terms of communication in another country of course. The manager Richard made everybody feel welcome along with the rest of the staff.
The rooms, gym, game room, restaurants, bars and spa were everything you expect from such a luxury hotel: perfection. The rooms we stayed in were extremely clean and new, the beds more comfortable than I ever expected. It was spacious, with a lovely balcony overlooking the volcano and insanely beautiful bathrooms. I slept better than I ever have and woke up to the sun rising behind the volcano. It cannot get more beautiful!!
Not only were the rooms amazing, the gym had everything you could need, just like the game room and bars were well provided for.
The restaurant was incredible: you will never have such an amazing breakfast with such an amazing view unless you visit this place. All I can say is that it feels like paradise. There is every food imaginable and it tastes even better than it looks (which is hard to believe). However, the menu for lunch and dinner is very limited and not as incredible as the breakfast buffet. Additionally, the music being played was terrible and distracting. There was a short power outage our last day and having a silent restaurant made all the difference. Music that is native to Costa Rica would definitely be much more preffered.
Unfortunately, the birdwatching tour was a bit of a disappointment. We had two different guides: day one was alright and our guide tried to find birds and knew every single thing about the ones we saw, but we saw very few. However our second guide didn't even try and every bird that we saw, we spotted on our own (and that was very few). The bird tour could definitely use a few improvements.
Although it was May (which means Costa Rican rainy season), our stay was still incredible and even though it would have been great to have sun, the weather did not ruin our experience in the least. There are enough activities for any type of weather, with any group of people.
In addition, the spa was inredible! The sauna and steam room were quite small, but it didn't matter because the resort is so large and spacious that it is never crowded and I ended up having the spa all to myself at 6pm. The Swedish Massage I booked was quite expensive but definitely worth it. After this amazing massage, the windows were opened to let in fresh air and you are left alone to gaze out into nature and see the volcano right in front of you. Everything at this resort is an amazing experience and when you think it can't get better, you are suprised once again.
Their activies are almost all located a little drive away from the resort. It's a new inclusion called Club Rio and although there are still improvements to be made, it is overall a perfect addition to the hotel.
This resort is perfect for honeymooners, couples and friends. If you actually like traveling alone or have a couple of days free during a business trip, then of course the resort is great too. Personally, I think it is not the greatest place for families in terms of children and activities for them. Club Rio may have great things, but they are few and will not keep you occupied for a long time. I wouldn't recommend this place for small children if you're planning on staying more than a week.
Overall, the location could not have been sought out any better, the service is incredibly friendly and helpful, the cleanliness exceeds any other kind of tropical hotel (I am impressed how anything can be this clean in the middle of a rainforest), the rooms, restaurant, gym, spa and pools could not get better and if I could afford it I would bring everybody I know here just to be able to share how breathtaking everything is.
Come back again? A hundred times yes.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loma Rica, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 6, 2013

I would give The Springs a "Better Than Excellent" rating here, but they don't provide that option on tripadvisor. From the moment that we walked up to the reception desk up until the time we checked out, we experienced everything that a hotel & resort SHOULD be. The "can do" attitude of John Picart, David R-V, David P, Christian, Jorge and Giovanni made our stay one that we will not forget. In fact, this is the new bar of excellence that all other hotels will be forced to live up to (good luck).

The rooms are wonderful and very homey (if you live where you have teak floors and teak ceilings). It was very quiet, very private and very plush. The view of Volcan Arenal was just a treat from the bed or from the patio.

The Springs has much to offer with choice for food as well. The breakfast buffet is like no other you'll find in Costa Rica. Lunches ran the gamut from swim-up bar hamburgers to finely-crafted entrees and perfect views of the volcano. Dinners were perfect. I had one of the most tender and delicious steaks EVER.

Club Rio was also a major treat. We had incredible tours with Christian (who is a wealth of knowledge and kindness) and Giovanni, the Costa Rican Doctor Doolittle. The bus ride was a great experience too!

Now, we get to the hot springs. You can go from cooler pools to hot pools in a short distance, but they all feel far from each other. DO NOT MISS the water slide. It's a kick. Search for the perfect pool. It's out there.

Thank you, Mr. Banks, for everything you created here. We hope to be back soon to stay at this AMAZING place. Your vision made reality a lovely place to visit.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 6, 2013

This place never stopped amazing me from the second I pulled up to the second I cryed leaving. It's a five star hotel but I would give it 10 easly! The staff who works here become your best friends, they will help you with anything and always have a bright welcoming smile on their face. The rooms and hotel both over look a stunning volcano. This place is everything you can ever want in one place and more!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nesconset, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 6, 2013

I have never been to a more perfect hotel in my life. The view alone from the lobby and the restaurants of the volcano and the foliage is spectacular. I was completely blown away. The staff was friendly and welcoming which made you feel right at home. Richard especially was extremely helpful and wonderful. The pools/hot springs were beautiful and allowed you to fall into complete relaxation. The hot springs were naturally heated and there was a swim-up bar. The rooms were just as luxurious and very clean. The bed was huge and had the comfiest mattress and pillows. The view from the balcony connected you right to nature with a view of the Arenal volcano. They had a variety of food for each meal which was delicious to satisfy everyone. Overall, I do not have a single complaint about this resort. I believe everyone should stay at this resort while vising Costa Rica.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Springs Resort and Spa

Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Resort And Spa At Arenal Hotel
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park
Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in La Fortuna de San Carlos
#2 Luxury Hotel in La Fortuna de San Carlos
#4 Family Hotel in La Fortuna de San Carlos
#6 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
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