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“Nearly Perfect...” 4 of 5 stars
Review of The Springs Resort and Spa

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The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nearly Perfect...”
4 of 5 stars Reviewed June 8, 2013

The hotel is phenomenal. Gorgeous views of the countryside, multiple pools and hot springs, friendly and attentive staff...The only negative; the food. We had a couple different things at two of the dining options. It was bar food quality at best; dry, bland, and forgettable is probably the best way to describe it. Otherwise, the place is top-notch. The rooms are some of the nicest we've ever stayed. We were only there 1-night, so we didn't get a chance to check out many of the amenities, but did a couple tours, which were great. The zipline tour is one of the highlights of our trip. Go early in the morning and you may be the only ones on the tour, like us...very fun!

Room Tip: Leave all your worries behind. This place is incredible for a getaway...if you can afford to. If y...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,407 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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English first
Woodside, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 7, 2013

This hotel is by far one of the greatest places I have ever been lucky enough to stay at. The resort lies secluded from any other town/city in the middle of the rainforest with a perfect view of the Arenal volcano. Not only is the location perfect, but the structure of the hotel is simple, yet open so it doesn't feel like you are in just any resort, but truly get a Costa Rican experience despite being at a hotel. The hot springs/pools are absolutely a unique experience and almost resemble a paradise which only adds to the general jaw-dropping, speechless feeling you have upon arriving.
There was not a single unfriendly staff member; from the hotel manager to the cleaning personal, to the bartenders: everybody was welcoming, friendly, helpful and kind. If there was a problem with anything, it would be figured out no matter what. The English language of all service members was great, which is important in terms of communication in another country of course. The manager Richard made everybody feel welcome along with the rest of the staff.
The rooms, gym, game room, restaurants, bars and spa were everything you expect from such a luxury hotel: perfection. The rooms we stayed in were extremely clean and new, the beds more comfortable than I ever expected. It was spacious, with a lovely balcony overlooking the volcano and insanely beautiful bathrooms. I slept better than I ever have and woke up to the sun rising behind the volcano. It cannot get more beautiful!!
Not only were the rooms amazing, the gym had everything you could need, just like the game room and bars were well provided for.
The restaurant was incredible: you will never have such an amazing breakfast with such an amazing view unless you visit this place. All I can say is that it feels like paradise. There is every food imaginable and it tastes even better than it looks (which is hard to believe). However, the menu for lunch and dinner is very limited and not as incredible as the breakfast buffet. Additionally, the music being played was terrible and distracting. There was a short power outage our last day and having a silent restaurant made all the difference. Music that is native to Costa Rica would definitely be much more preffered.
Unfortunately, the birdwatching tour was a bit of a disappointment. We had two different guides: day one was alright and our guide tried to find birds and knew every single thing about the ones we saw, but we saw very few. However our second guide didn't even try and every bird that we saw, we spotted on our own (and that was very few). The bird tour could definitely use a few improvements.
Although it was May (which means Costa Rican rainy season), our stay was still incredible and even though it would have been great to have sun, the weather did not ruin our experience in the least. There are enough activities for any type of weather, with any group of people.
In addition, the spa was inredible! The sauna and steam room were quite small, but it didn't matter because the resort is so large and spacious that it is never crowded and I ended up having the spa all to myself at 6pm. The Swedish Massage I booked was quite expensive but definitely worth it. After this amazing massage, the windows were opened to let in fresh air and you are left alone to gaze out into nature and see the volcano right in front of you. Everything at this resort is an amazing experience and when you think it can't get better, you are suprised once again.
Their activies are almost all located a little drive away from the resort. It's a new inclusion called Club Rio and although there are still improvements to be made, it is overall a perfect addition to the hotel.
This resort is perfect for honeymooners, couples and friends. If you actually like traveling alone or have a couple of days free during a business trip, then of course the resort is great too. Personally, I think it is not the greatest place for families in terms of children and activities for them. Club Rio may have great things, but they are few and will not keep you occupied for a long time. I wouldn't recommend this place for small children if you're planning on staying more than a week.
Overall, the location could not have been sought out any better, the service is incredibly friendly and helpful, the cleanliness exceeds any other kind of tropical hotel (I am impressed how anything can be this clean in the middle of a rainforest), the rooms, restaurant, gym, spa and pools could not get better and if I could afford it I would bring everybody I know here just to be able to share how breathtaking everything is.
Come back again? A hundred times yes.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loma Rica, CA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 6, 2013

I would give The Springs a "Better Than Excellent" rating here, but they don't provide that option on tripadvisor. From the moment that we walked up to the reception desk up until the time we checked out, we experienced everything that a hotel & resort SHOULD be. The "can do" attitude of John Picart, David R-V, David P, Christian, Jorge and Giovanni made our stay one that we will not forget. In fact, this is the new bar of excellence that all other hotels will be forced to live up to (good luck).

The rooms are wonderful and very homey (if you live where you have teak floors and teak ceilings). It was very quiet, very private and very plush. The view of Volcan Arenal was just a treat from the bed or from the patio.

The Springs has much to offer with choice for food as well. The breakfast buffet is like no other you'll find in Costa Rica. Lunches ran the gamut from swim-up bar hamburgers to finely-crafted entrees and perfect views of the volcano. Dinners were perfect. I had one of the most tender and delicious steaks EVER.

Club Rio was also a major treat. We had incredible tours with Christian (who is a wealth of knowledge and kindness) and Giovanni, the Costa Rican Doctor Doolittle. The bus ride was a great experience too!

Now, we get to the hot springs. You can go from cooler pools to hot pools in a short distance, but they all feel far from each other. DO NOT MISS the water slide. It's a kick. Search for the perfect pool. It's out there.

Thank you, Mr. Banks, for everything you created here. We hope to be back soon to stay at this AMAZING place. Your vision made reality a lovely place to visit.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 6, 2013

This place never stopped amazing me from the second I pulled up to the second I cryed leaving. It's a five star hotel but I would give it 10 easly! The staff who works here become your best friends, they will help you with anything and always have a bright welcoming smile on their face. The rooms and hotel both over look a stunning volcano. This place is everything you can ever want in one place and more!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nesconset, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 6, 2013

I have never been to a more perfect hotel in my life. The view alone from the lobby and the restaurants of the volcano and the foliage is spectacular. I was completely blown away. The staff was friendly and welcoming which made you feel right at home. Richard especially was extremely helpful and wonderful. The pools/hot springs were beautiful and allowed you to fall into complete relaxation. The hot springs were naturally heated and there was a swim-up bar. The rooms were just as luxurious and very clean. The bed was huge and had the comfiest mattress and pillows. The view from the balcony connected you right to nature with a view of the Arenal volcano. They had a variety of food for each meal which was delicious to satisfy everyone. Overall, I do not have a single complaint about this resort. I believe everyone should stay at this resort while vising Costa Rica.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithtown, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2013

The Springs Resort and Spa is the most incredible resort I have ever stayed in. The staff was welcoming, attentive, and spoke impeccable English. Richard and John (I believe that was his name) were super friendly and never skipped a beat. The pools alone are a reason to make a trip. These pools are all natural hot springs that pour into one another. There are something like 25 pools, water slides (that were cut into the rock and weren't ugly like ones in a water park) that connected the pools, and swim up bars. The bed was more comfortable than any bed I've slept in before, to the point where I'm considering calling the resort and asking which mattresses they have so I can buy my own for at home. The rooms were super clean and all had a spectacular view of the Arenal volcano (which you can see smoke coming out of; awesome)! The food was also incredible, the gym well equipped, and the additional pools and activities down at Club Rio only enhance the experience. There are so many pools and so much space that you never feel like the resort is crowded, which is big for me. The resort was luxurious yet down-to-earth. I can't think of one complaint. That being said, it would be a mistake not to stay here.

Room Tip: the rooms on the second floor and above have a more desirable view than that of the first floor.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 4, 2013

The Springs Resort has the most amazing view of the volcano, the hotel is beautiful itself. It's a five stars hotel from which you expect the best. Unfortunately, our experience in the hotel wasn't the best. My partner and I had our first dinner at Las Cascadas restaurant. Customer service in the Cascadas' restaurant was awful, the server just took the order and brought the food, the food wasn't good and we wanted to order something else but the server never came back. We didn't want to judge the hotel because of the bad service of this woman but the next night in our great honeymoon room we found a rat on the desk, it was DISGUSTING!. We also found a couple cockroaches which wasn't the worst but it was already enough to make a call. My husband called front desk and the guy said he was going to send somebody to fumigate the next day in the morning. We had to call them again at 11am to remind them about the rat. We were out from the hotel for a while, everything looked clean when we came back to the room but they didn't fumigate because we still found insects in the room at night. We thought we were getting the best by paying a lot of $ but is not always the case. We even experienced no electricity when we wanted to check out, it was a nightmare carrying the luggage upstairs to check out. Overall, this hotel is amazing because is luxurious but really needs to improve their service.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Springs Resort and Spa

Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in La Fortuna de San Carlos
#2 Luxury Hotel in La Fortuna de San Carlos
#5 Family Hotel in La Fortuna de San Carlos
#6 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Number of rooms: 46
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
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Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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