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“Beautiful Resort!” 5 of 5 stars
Review of The Springs Resort and Spa

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The Springs Resort and Spa
4.5 of 5 Hotel   |   Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
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Hotel amenities
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Beautiful Resort!”
5 of 5 stars Reviewed April 21, 2013

The Springs Resort is gorgeous. The property and landscaping is lush and beautiful. We stayed in the honeymoon vista rooms. The rooms are roomy, absolutely beautiful, and extremely well thought out in their design. Having our own private hot springs off of our patio with his and hers hammocks was such a treat. Our view of the volcano was superb and the privacy garden attracted a nice array of birds. The service at this resort was topnotch and the activities offered via the resort's Club Rio makes it so that you almost don't have to leave property. The numerous hot springs throughout the property were fun and relaxing (my husband had to wake me for dinner every night!), the water slide was fun and the tubing was thrilling. The animal conservatory is nicely done as well. The food was not great, but the meals in the smaller dining facility were very good and the sushi bar was pretty good as well. The spa was extremely nice as well -- beautiful, relaxing and very good technicians. I received the most thorough facial of my life. My husband had a very enjoyable mani-pedi. Although his manicurist arrived 20 minutes late for his appointment due to some traffic issue, she gave him a free upgrade to their nicest mani-pedi and discounted his treatment by 50%. He was more than happy with that concession.

Room Tip: I recommend splurging for the Honeymoon Vista rooms -- the view is absolutely gorgeous
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
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English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2013

The Springs was definitely worth the long trip -- beautiful hotel in a amazing location!! So much to do with kids -- the staff was great, the rooms were new & clean, the concierge was so helpful with all of the daytime activities (zip lining, water fall repelling, tubing, horse back riding, etc.). The spa was fabulous too & the pool options/hot springs were fantastic. My only slight issue would be that it was too bad they offered day passes to the Springs, it would have been nicer and less crowded if they limited it to hotel guests. The breakfast buffet was great but dinner & lunch were passable, definitely not amazing! That being said, this was the perfect family location and such a great place to experience the eco-adventure in Costa Rica. Highly recommend the water fall repelling at La Rocca with Sunset Tours -- it was a really fun adventure w/ the kids.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2013

The Springs Resort is gorgeous! The reception area is beautiful and very welcoming. The room (Alta Vista) is large and luxurious with a breath taking view of the volcano. The bathroom is spacious with a deep tiled jetted tub, separate shower, and toilet area. Perfect for a family of five. The balcony faces the volcano directly and is also very large with 2 hammocks. The bad part about the room is the bed - sagging and lumpy!
The grounds of the resort are clean and beautiful as well. Many tropical plants, paths, birds, and reptiles. The pools are plentiful and of varying temperature. Many are very private, epecially in the paradisio area where the water slide is. The swim up bar had great service for drinks and food and also had a view of the volcano. Service is excellent.
Club Rio is fun. They have a wildlife rescue with monkeys, Toucans, and large cats. You can feed the Toucans and monkeys. Sloths are coming soon. The tubing was fun and safe. There are also many springs along the river which are very private. It is true that the water will stain your bathing suits.
The food is a down side to this beautiful, and otherwise, 5 star resort. Of course, it is expensive, but not worth it. We did enjoy the breakfast buffet with was Tico. Lunch is average, and dinner below average. The dinner buffet is terrible. Service at the restaurant is hit and miss, and overall very bad.
Overall, a very nice stay and would go again. A five star resort with four star food and service.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston, Wyoming
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2013

We heard very good reviews about the resort. It is clean, quiet and the staff is accommodating. The restaurant staff feel that they are above the clients here and they are not shy about expressing their feelings. Service is not consistent, which is good and bad, one time you get good service the next you get horrible, snobbish service. The pools are warm and clean. The swim up sushi bar is excellent. The beds feel like cement pads. Another thing that is cheesy is you have to wear the paper bracelets we normally wear at water parks. You are required to verify your room number when at the restaurant or bar, through your bracelet. Food was not that good either, the breakfast buffet is good. Do not order the cheesecake, it is the worst we have ever tasted.

Room Tip: Beds are horrible.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Maine
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 17, 2013

Amazing views here, lots to do - but very expensive. The staff was great. We visited twice for the hot springs and then the white water tubing. But there was no local dishes to be found in any of the restaurants. Very disappointing, because Tico food is DELISH! I'd recommend visiting vs. staying here so you can save money and eat non-americana food. Why eat what you can eat at home while you are in Costa Rica!? Try something new!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 14, 2013

The Springs in La Fortuna offers views that are cinematic. From the moment we arrived we were treated h

We were greeted by Allen who provided us with a brief tour and explanation of the facility. Clearly, a lot of time and money was invested into this property. It is apparent from the moment you arrive. The road leading to the property was a little daunting, like most of the roads in Costa Rica, but once you enter the property the quality of the property becomes quite apparent.

Once shown to the room, we were stunned by the size of the Junior Suite. The upper level is this particular room is larger than the lower level. The grand two-story picture window is centered on the Arenal volcano. The woodwork, cleanliness, furnishing were all first-class - tasteful, appropriate and comfortable. Full sized balconies were part of both the upper and lower levels. The balconies come with hammocks - very cool. As I swung in the hammock, staring at the volcano, I imagined being Simon Bolivar, resting after a long trek with his troops. (I knew I was in Central America, nonetheless the imagine of Simon Bolivar persisted.)

The hotel offers several thermal pools of varying degree and size. Please remember to not wear a white bathing suit into the sulphur pools - they will discolor. There are opportunities to find privacy for your friends and family. Rather than one large pool, there are several located on alternate levels.

The weakest component of this property is the food service. The family we were meeting arrived at the property two days before us. When we met them at the hotel they warned us that the food "was just not good." I agree. It's really a shame since the surroundings, the views are incomparable in this area. Breakfast, very weak; lunch average; diner sushi about the same as at an airport. We would have loved to have eaten at the property more, but it is not up to the standard of the rest of the property.

Concierge and tourist services were exceptional. We dealt with a lovely young lade named Joselyn (not exact on spelling) and she could not have been more enthusiastic or helpful. William, a bartender/service person is one of the most charming people on property. He greeted us warmly, gave us recommendations on restaurants and tours - what a gentleman!

Overall, we had a wonderful stay at this property. There is no hiding the fact that this is not an inexpensive hotel, but we felt it was very much worth the extra expense.

Best Wishes, Colin

Colin A. Burns

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape May, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2013

Hotel is beautiful, the service is first class and the view is perfect. We had a wonderful stay and they were so helpful with all of our excursions. The suites was perfect for our family of 5. If you go to Arenal definitely stay there.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Springs Resort and Spa

Address: Near Montana de Fuego, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in La Fortuna de San Carlos
#2 Business Hotel in La Fortuna de San Carlos
#5 Family Hotel in La Fortuna de San Carlos
#6 Romantic Hotel in La Fortuna de San Carlos
#6 Top resorts Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Springs Resort and Spa 4.5*
Official Description (provided by the hotel):
A world class luxury resort featuring spectacular Hot Springs, picture perfect views of the Arenal Volcano from every guest room and four restaurants including our famous Ginger Sushi Bar and Las Ventanas fine dining. Enjoy our 18 mineral-laden, artesian hot springs and our 14,000 square foot Spa and Fitness Center. On our exclusive 165 acre rain forest and riverfront property we offer horseback riding, river activities, ATV and hiking tours. ... more   less 
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Also Known As:
The Springs Resort And Spa At Arenal Hotel La Fortuna De San Carlos
The Springs Hotel
The Springs Resort And Spa Costa Rica/Arenal Volcano National Park

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