Absolutely gorgeous! Probably one of the most stunning rooms we have ever stayed in, and on the one day we could see the volcano it ranks up there with one of the most amazing views ever. We were in one of the family suites (201) which was luxurious, beautiful, and HUGE.
This is a very family-friendly resort with Club Rio on site. You could easily spend a full morning or afternoon down there...perhaps even a day if you wanted to do all the activities they offer (i.e., tubing, horseback riding, kayaking, hot springs, wildlife sanctuary, climbing wall, etc.). One note when going to Club Rio: check with the concierge about the timing of all the activities. You have to take the bus there and back and it leaves from the lobby twice per hour (0:15 and 0:45). Different activities are only offered at certain times of the day so if you head down there at random, you could end up sitting around for awhile waiting for the activity start time. You can't just go to the wildlife park...you have to go with a guide and the tours are offered on the hour so if you head down on the 0:15 shuttle you will have to wait 45 minutes until the next tour. They offer a special feeding tour at 4:15 every day. The usual tours are free, but there is a charge for the feeding tour.
My daughter loved the pool. I was a bit concerned after reading reviews from others about busloads of people being dropped off during the day and taking over the pool, but we didn't experience this at all. In fact, despite the hotel being fully booked, the pool seemed rather empty.
Food on property was pretty good. I wish we done some exploring and tried some places off-site, but as others have mentioned the resort is at the end of a very hilly dirt road and the sun sets early so I wouldn't have felt comfortable driving even if we had had a rental car, and it didn't seem worth it to spend the money on a cab. Plus we were tired after our activities so we just decided to stay on property each night.
The staff was superb as well. I was impressed upon check-in that they asked us to designate a specific time we wanted turn-down service. We eat early and go to bed early, so it was nice to be able to return from dinner and have our room ready for us to crawl into bed. Typically I find turn-down service (if even offered) doesn't show up until we're already in our pajamas and don't want to be disturbed. In addition, the vendor we booked to transfer us to our next hotel screwed up our reservation. The bell staff kept asking us to confirm which company we had booked with so they could let us know as soon as they arrived. Once we figured out that the car was never going to show up, the concierge at The Springs jumped all over it and had a new car and driver there in 24 minutes. I am amazed that he found someone to make the 8 hour round-trip drive on such short notice.
My only regret is that we didn't stay at The Springs longer. We stayed for four nights and after one day each of whitewater rafting, zip-lining, and canyoning, we barely had time to squeeze in a visit to the wildlife sanctuary. And we didn't get a chance to go to the Hanging Bridges or do any hiking. Guess we'll just have to go back. And next time I am definitely going to make sure we go to Peace Lodge, their sister property.
Honestly...you can not go wrong staying at The Springs. I caught glimpses of other properties as we were being driven around in shuttles to and from our various activities and The Springs is the cream of the crop!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.