We went during rainy season during the week. The hotel was pretty empty due to the timing but I know they were sold out over the weekend. We got the royal treatment at all times. We even got a free upgrade since it was our 1 yr anniversary and the hotel was half full. The staff was so friendly and helpful. They made all our adventures and transportation arrangement for us. Julio who works the front desk was extremely helpful when my husband had a lot of question about the different adventures. The food at the restaurant was a little pricey but was excellent. We loved happy hour from 6-8 at the bar. I would high recommend this place. Especially during the low season or at least during the week because then you have the pool all to yourself. Even if you go during the busy season the hotel has a nice small intimate feel to it. The location isn't close to much so be prepared to take taxi's into town or eating at the restaurant. Which was excellent.