Unfortunately we were disappointed by this hotel.. When we got there, they showed us our room, which was completely stuck in a corner. The room in itself was so small, and looked like an hospital room, we asked if they had any other available. Felipe ( I think was his name ) was really helpful and accepted to get us another room. The other room had the door facing the pool, which was nice. Unfortunately, though the room was a little bigger, the interior was as bad as before. The furniture is kind of plastic brown, there are no decoration, no paintings, nothing. The bathroom on the otherside was absolutely fine. Shower was very large! Everything was clean though and we appreciated the '' material '' under the door which kept insects from coming in!
The pool was pretty and looked clean but we didn't have the time to try it out! Breakfast was delicious, the woman who cooked for us was friendly and always asked us if we needed anything.
The hotel is very well located, just a few minutes walk from the center and anything you need, restaurants, souvenir shops, tourists centers. Usually from the hotel you don't hear any noise, but one night we had trouble falling asleep because we heard a disco or something not very far, and we heard it very clearly from our room. The 2 other nights we had absolutely no problem.
I have been told this is a family hotel, well we only met one woman and one man. The woman at the reception was not very friendly, she would not even respond to our '' hellos'' when entering the hotel. This created a bit of a weird atmosphere.. Fortunately, most of the time we were dealing with the man, Felipe I think. He was a real treasure! He helped us book every tour we needed, gave us information about restaurants and activities and gave us multiple good advice. He was always smiling and in a good mood. It was truly enjoyable. As I said before, we were disappointed by the room, but his service really saved it !!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.