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“Service saves it!” 3 of 5 stars
Review of Hotel Arenal Rabfer

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Hotel Arenal Rabfer
150 mts north of Banco Nacional de La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica   |  
Hotel amenities
Rawdon, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Service saves it!”
3 of 5 stars Reviewed January 18, 2013

Unfortunately we were disappointed by this hotel.. When we got there, they showed us our room, which was completely stuck in a corner. The room in itself was so small, and looked like an hospital room, we asked if they had any other available. Felipe ( I think was his name ) was really helpful and accepted to get us another room. The other room had the door facing the pool, which was nice. Unfortunately, though the room was a little bigger, the interior was as bad as before. The furniture is kind of plastic brown, there are no decoration, no paintings, nothing. The bathroom on the otherside was absolutely fine. Shower was very large! Everything was clean though and we appreciated the '' material '' under the door which kept insects from coming in!

The pool was pretty and looked clean but we didn't have the time to try it out! Breakfast was delicious, the woman who cooked for us was friendly and always asked us if we needed anything.

The hotel is very well located, just a few minutes walk from the center and anything you need, restaurants, souvenir shops, tourists centers. Usually from the hotel you don't hear any noise, but one night we had trouble falling asleep because we heard a disco or something not very far, and we heard it very clearly from our room. The 2 other nights we had absolutely no problem.

I have been told this is a family hotel, well we only met one woman and one man. The woman at the reception was not very friendly, she would not even respond to our '' hellos'' when entering the hotel. This created a bit of a weird atmosphere.. Fortunately, most of the time we were dealing with the man, Felipe I think. He was a real treasure! He helped us book every tour we needed, gave us information about restaurants and activities and gave us multiple good advice. He was always smiling and in a good mood. It was truly enjoyable. As I said before, we were disappointed by the room, but his service really saved it !!!!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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45 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 14, 2013

Pros
- Excellent location
- Helpful staff
- Pool area
- Small balacony
- Clean bathroom and room

Cons
- Terrible mattress
- Very small bathroom with no where to put your things
- Small room
- Very loud air conditioning unit kept me awake

Room Tip: ask for a room with a mountain view
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 23, 2012

This is a great family-run hotel in La Fortuna. The rooms are clean and breakfast was homemade. The staff is very helpful with arranging tours and whatever you need around town, but helped me the most when I lost my wallet. Special thanks to Felippe that went out of his way to drive me to then next city so I could get a wire transfer since there are no money transfer services in La Fortuna. He saved the rest of my trip! I would definitely stay here again. Great place and a charming family that run this place.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medellín, Magdalena, Colombia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2012

As seasoned travellers, we arrived in Fortuna with no reservations. We have learned that "seeing is believing" when it comes to hotels...too many times we have been sold by a great web presence only to find the real thing disappointingly different. When we arrived in Fortuna, we looked at about a dozen properties before choosing this one. We stayed at Arenal Rabfer before we looked at their web site and have to say this is a place that is exactly the way it appears on the web...even better! Well designed spaces, lovely gardens, quiet location, yummy breakfasts, clean, comfy beds, and private balconies with each unit. We could see the volcano from our balcony. The hotel is located 2 short blocks from the main park in Fortuna, and the entire town is within walking distance. This family owned and operated place felt like a home away from home, and we were impressed that most of the family is bi-lingual. Best hotel in town by far!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester Hills
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 14, 2012

We stayed 2 nights at this hotel and found it to be very clean and well run. It is a family run hotel and the sons speak very clear English. As we arrived and registered, one son offered to take us up to our room. He made sure we understood the air conditioner and answered any questions. In the mornings, we enjoyed the breakfasts that were fresh cooked in the open air breakfast rooms. This hotel is only 2 blocks from the town square so is an easy walk to dinner. The price was great, and I would not hesitate to recommend this hotel to friends!!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Smiths Falls, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 29, 2012

We stayed at Rabfer for two nights while doing the tourist thing in La Fortuna.
This family operated hotel, was the perfect place to come back to after a long day. Their breakfast was very good, home cooking.
The couple and their sons were kind, friendly and helpful.
It was close to all the stores and restaruants. The price was resonable.

Room Tip: If you are a light sleeper I would request the inside rooms over looking the courtyard. The outside...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 28, 2012 via mobile

Friendly family staff, basic but clean rooms. Small but nice garden with pool.

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Additional Information about Hotel Arenal Rabfer

Also Known As:
Arenal Rabfer Hotel
Hotel Arenal Rabfer Costa Rica/Arenal Volcano National Park
Address: 150 mts north of Banco Nacional de La Fortuna, La Fortuna de San Carlos, Arenal Volcano National Park, Costa Rica
Location: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 63 hotels in La Fortuna de San Carlos
Price Range (Based on Average Rates): $
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