We weren't sure what to expect after reading reviews but we booked for both ends of our trip We could not find the shuttle when we arrived and several drivers offered to assist us. We were a little nervous about this but one of the drivers called the hotel and the driver showed up a few minutes later. The driver was very friendly and helpful and showed us to our room. It was not a balcony room as requested but we didn't care. They offered us beers on arrival. The room was basic and clean. The next morning we had a delicious breakfast of coffee, juice, fresh fruit, eggs, rice and beans. The grounds were beautiful, flowers everywhere. The pool was refreshing. We returned on a Sunday and they let us check in early. They helped order a pizza and sold us some beers as the restaurant was closed. It was fairly cool and I was looking forward to the hot tub but it was cold. We had hoped to use the computer to check our flights but they said they could only call for us but did not have the number. We had a very early flight and a very pleasant man came out to meet us in the dark and was ready with a smile on his face. Very friendly and interesting people, we would return.