The first thing that went wrong was that the complimentary hotel shuttle service from the airport arrived 40 minutes late. Standing alone outside at the airport waiting and waiting and waiting for these people angered me as I saw person after person get picked up by their hotel. I later realized it was because they waited for another couple (whose flight arrived after mine) to pick us up all at once. Better to make me wait than to do two trips.
Once I arrived, the person at the desk said he wanted cash for my room; he didn't want my credit card. MUST PAY IN CASH?! This was not written anywhere and mind you, the couple that came in at the same time as me used their card, hence why I said I'd like to pay with my card, too. Taking advantage of my exhaustion and the fact that I am young and was traveling alone, he continued to demand cash until I reluctantly handed it over. It was literally all I had on me.
The pool was filthy. Every piece of furniture by the pool was mismatching and broken. The grounds needed some major manicuring.
The wireless did not work, and of the two computers in the "lobby" area one connected to the internet and the other did not.
The room was clean enough, but totally bare bones in terms of amenities.
You will not get sleep at this place unless you are ok with sleeping on a landing strip. Yes, this hotel may as well have been on the runway. Honestly, please imagine sleeping right where jets take off and land. I can sleep through everything except that. No sleep for me.
Two stars only because I had a good dinner there. And two of the numerous staff members were friendly.
If you don't heed my warning and stay there, at least demand to pay by credit card. Don't let them rip you off like they did me. Oh, and bring giant noise cancellation headphones so you can sleep.
- Also Known As:
- Brilla Sol Hotel
- Hotel Brillasol Costa Rica/Alajuela
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