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“Good option if you need to leave early for the airport” 4 of 5 stars
Review of Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
3.0 of 5 Hotel   |   1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica   |  
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Ranked #9 of 30 hotels in Alajuela
Milwaukee, Wisconsin
Top Contributor
95 reviews 95 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
47 helpful votes 47 helpful votes
“Good option if you need to leave early for the airport”
4 of 5 stars Reviewed November 21, 2013

Ok, the hotel is an average hotel but I was so sick of the traffic in San Jose that we decided to cancel our last night in another hotel and we stayed at this hotel. We only stayed at this place pretty much just to go to sleep. People at the reception were nice and treated us well. Since we were leaving very early we did not stay for breakfast which look just ok when i took a quick peak. They offer breakfast to go which is a little box of juice, a piece of fruit and like a granola bar. Also the car rentals are really close to drop the car if you rented one. A gas station is like 1/2 mile away and there is a walmart nearby to do your final coffee and chocolate shopping.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 22, 2013
Dear southamericandude, thank you so much for sharing your review.
We are very glad to learn of how satisfactory you found our hotel and our staff and specially, how convenient you found our location which is less than 1 mile away from the airport. This makes the hotel very favorable for our guests´comfort and needs, because besides being so near the airport, it has several car rentals nearby, a supermarket, several restaurants, a casino and a mall.
We strive to provide our guests with the highest quality of accommodations and services in order to make their stay as comfortable as possible.
Thank you for staying with us and we hope that you come back soon.
Yours truly, Ana J.
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388 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New Britain, Connecticut
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 20, 2013

Excellent place to begin a transition back to USA. We flew to San Jose from an ecolodge in the Osa Peninsula. Hotel shuttle picked us up at the airport and brought us to the Holiday Inn. Reception was easy and staff very helpful, pointing out to us where we could print our boarding passes and pay exit taxes ahead of time decreasing the time we would need at the airport the next morning. The room was very clean, beds and pillows very comfortable. Denny's Restaurant across the parking lot made us feel like we had already arrived back in the states. Breakfast bags were ready for us at 4 am when we needed to go back to the airport. This was a perfect easy transition for us.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 22, 2013
Dear Debralove, we appreciate you sharing such an amazing review. It is a great source of motivation for all of us at the hotel to know how much you liked your stay with us and how helpful you found the entire team and the services that we provide. Also, how very comfortable and clean you found your room making your stay a very satisfying experience.
We always try to provide our guests with everything they need and request so they can rest as much as they can and have the least of worries about their return trip.
Thank you for choosing us, it has been a pleasure having you and your family stay with us and we hope that you can come back soon.
Best regards, Ana J.
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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed November 20, 2013

Since we arrive the crew was awesome. They were very helpful. We had their doors open even when we had to come back to San Jose on our way back home. We needed a place for a little bit while my husband went to return the car and the hotel was very convenient. The girl in charge of tour information was very nice, she helped us finding the best deal booking a hotel in Monte-Verde (5 star hotel for less than half price) thanks to their inter-hotel agreement. She also saved us time at the airport. We didn't have to be in line for a long time to paid our tax exemption, we did it right at the hotel. All the crew was amazing, they kept playing with my 3 year old daughter and make our stay just wonderful. I would definitely come back to this hotel.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 22, 2013
Dear hinthelp, thank you for writing such an awesome review. It always makes us feel great when we learn how our guests enjoyed their stay with us.
We want you to know that eventhough it is our job and duty to go above and beyond to ensure that our guests are treated as they deserve and providing them with everything they need, it is also our pleasure. Nothing makes us happier than to see the smiles on our guests´ faces when they leave and whenever they return. We strive to provide our guests with the most comfortable accommodations, the best services and last but not least, and environment surrounded by cordiality and warmth.
Thank you for staying with us and the entire team looks forward to your next visit.
Sincerely, Ana J.
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Colorado Springs, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 16, 2013

We booked this hotel due to it's very close location to the SJO airport. Someone met us at the airport with a name card who took us to the courtesy shuttle. We were at the hotel a few minutes after clearing customs. The hotel was exceptionally clean and comfortable. The front desk staff spoke excellent English and were very accomodating. Our departure flight was quite early and before breakfast was available in the lobby so the hotel had a sack breakfast prepared for us to pick up and take to the airport to eat. This is probably the nicest Holiday Inn Express that we have stayed in. Just next to the hotel is a Denny's restaurant that is probably the nicest Denny's that we have eaten in. The hotel felt extremely safe.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 22, 2013
Dear Tony E, thank you for writing such a great review. We are extremely happy that your stay with us was a complete success and that you liked our hotel, services and personnel so much.
It makes us very proud when we read reviews like yours because it demostrates that our efforts in making you feel comfortable and welcome were right on target, and done as it should be done, providing our guests with the highest quality of accommodations and services and at the same time, surrounding them with a cozy and friendly atmosphere so they can feel right at home.
It is an honor for us that you think that this is the nicest Holiday Inn Express that you have ever stayed and we thank you for choosing us, it was a real pleasure to have you with us and we hope that you come back soon.
Yours truly, Ana J.
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Leipzig, Germany
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 9, 2013

We booked this hotel to be as close as possible to the airport for our early morning flight at 7am, since it took us about 6 hrs by Pulmitan from the West coast and there was simply no other option than to spend the night in a hotel.

As IHG Gold member, I booked on points, otherwise this brand would certainly have not been my first choice, considering the experienced low comfort, quality and service in other HI Express in Europe in the past.

This one, however, ticked all points and we were very much surprised about the friendly and very helpful service throughout the short stay, the great choice of amenities in the bathroom and living room like tea/ coffee/ water, the big extremely comfy and cosy bed, which we indeed did not want to leave at 3.30am. We even got a complimentary breakfast bag with banana/ juice/ musli bar/ muffin for takeaway.

The hotel is designed to meet all your needs if you want to feel comfy, welcome and appreciated despite the hurry you might be in.

The airport shuttle operates 24 hrs at any time you are ready to go. It is free and takes you to the airport within 5 minutes. It's almost next door!

The complimentary Wifi might not work well in some hotel rooms further away, however, we could use the PCs in the lobby as we still had to print our tickets.

There is also a pool available, which we only had a swift look at.

Shopping and dining options are also just around the hotel.

This hotel is an excellent choice and we can highly recommend it!

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 12, 2013
Dear ComfyBabe, thank you so much for such an awesome review. It makes us very proud to read reviews such as yours and at the same time, we feel very satisfied that we were able to delivered everything we offer and promised as a hotel. We offer the highest quality of services and accommodations and we promise that all your needs are going to be satisfied and that you´ll be surrounded by the most friendly and hospitable atmosphere.
We are extremely happy that from now on your opinion of the Holiday Inns Express in general will have change, because you were able to experience first hand how we strive to make every single guest happy and comfortable during their stay. Another big asset we do have, as you were able to see, is how close we are from the airport, so close that is even less than 1 mile away so it is very convenient for our guests so they can have more time to sleep and rest instead of spending it inside of a car.
We are very glad that your hotel experience with us was much more than what you expected and you can rest assure that every time you come back, you are always going to receive the best accommodations and services we have to offer.
Thank you for staying with us, it was a pleasure having you with us and we hope to see you back soon.
Sincerely. Ana J.
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Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 3, 2013

This is my 2nd trip to Costa Rica and both times I stayed here before my early morning flight. This is probably the cleanest hotel I ever stayed at. Lobby has pc's with printing capabilities, lounge area, coffee and tons of teas. Cute little shop, super clean bathrooms and friendly staff who is willing to go out of their way to make sure you are happy and comfortable. Rooms are big, clean snd cozy. Wifi works great, they do the departure fee at the desk ... stay here, you won't regret it

Stayed November 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 4, 2013
Dear Shanna178, thank you for posting your review. It is very rewarding for the entire hotel staff whenever we learn that our guests stay with us everytime they visit the country.
We feel very happy that you enjoyed your stay so much, that you found the rooms super comfortable and clean, that the services that we provide are of your complete satisfaction, and that you found our staff friendly and always willing to do everything to make your stay a total success.
We are always striving to provide our guests with the best hotel experience possible and it makes us feel extremely proud every time our guests leave feeling the way you did.
It has been a pleasure having you and the entire hotel family looks forward to your next visit.
Yours truly, Ana J.
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Dublin, Ireland
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 31, 2013

I picked this airport as we had a red eye flight at 4.00 am and this seemed to be the only hotel that offered a 24 hour shuttle. We arrived very early from La Fortuna and the staff let us check in at 11.00 am which was wonderful. We had a spacious and spotless room with excellent coffee facilities, a massive bed, cable and free international calls.. The bathroom was very big with loads of hot water and toiletries. There was no problem with the shuttle, it took us to the airport as soon as we came to reception and the ride took a matter of minutes. There was a take out breakfast and we also payed our departure fee at reception.
The only downside which is not a fault of the hotel is the lack of decent dining options. We ate in the nearby casino and also Dennys, two truly awful experiences and one of which gave me stomach cramps all the way back to Ireland! It would be worth getting a taxi to somewhere decent to eat.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, November 4, 2013
Dear CatEire, we appreciate you sharing your review. We are very happy that you found our hotel so comfortable, clean and with great services such as the free international phone calls, the payment of the travel tax in the hotel, our complimentary breakfast, ect.
We strive to make our guests feel the way you do whenever they leave because that is what this hotel is all about. It is about providing our guests with everything they need and fancy in order to make their stay with us a wonderful hotel experience.
Eventhough there are not many restaurant options at a walking distance from the hotel, we do offer a free shuttle service that will take you to nearby mall (less than 5 minutes away) which has many different choices of restaurants such as argentinian, japanese, italian, ect. And afterwards the shuttle will pick you up and take you back to the hotel.
Thank you for choosing us and we hope to see you again soon.
Best regards, Ana J.
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Additional Information about Holiday Inn Express San Jose Airport

Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela

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