My husband and I just stayed here last night after flying into Costa Rica. I am giving it an excellent rating not because it is the most luxurious hotel, but because the customer service here is wonderful. The room was very clean and comfortable. Beds were firmer than I am used to, but were in good shape with lots of pillows and clean linens. The free breakfast was very tasty and had quite a few options including eggs, sausage, potatoes, fruit and many bagel, bread pastry choices. The attendant was very friendly and helpful. The real star of this hotel, though, is the front desk attendant, Fabian. Muchas gracias to him for being a phenomenal help to us! We bombarded the poor man with so many questions about restaurants, shuttles, money,etc and he was consistently helpful with a wonderful attitude and big smile. He was so friendly and we truly enjoyed talking with him. He even changed out a very large colones bill with smaller ones for us and explained where to use larger bills and smaller ones (restaurants versus roadside stands, etc.). I wish our hotel workers in the U.S. were half as helpful and friendly as Fabian! Another lovely surprise was that the Denny's next to the hotel turned out to be a great choice to grab a late night snack. Ordinarily, I avoid Denny's at all costs, but this one was cleaner than anything you'll find in the States. Our server was incredible, so helpful, friendly, prompt, everything you hope for in a server. And the food was definitely better than any Denny's I've been in. We were so thankful to have found such a great hotel to stay at after an extremely LONG day of traveling. I most definitely would recommend this hotel to anyone flying into or out of Costa Rica. And I hope you get the chance to meet Fabian!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 10, 2013
Dear Kazmo77, we appreciate you taking your time to write these comments. When guests leave our hotel feeling the way you expressed in your review, it makes us feel that we have accomplished our ultimate goal which is to give you our best service.
Report response as inappropriate
We are very happy that you enjoyed our hotel and that you were satisfied with our Express Start breakfast which offers such a variety of options.
As you could see, Denny´s is open 24 hours a day and if you wish to stay in your room, they will gladly deliver your order without any extra charge.
Thank you very much for choosing us and we hope that you visit us again soon.
Yours Truly, Ana J.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.