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“nicer than what i was expecting” 5 of 5 stars
Review of Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
3.0 of 5 Hotel   |   1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica   |  
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Ranked #10 of 29 hotels in Alajuela
Spring, Texas
1 review
“nicer than what i was expecting”
5 of 5 stars Reviewed April 22, 2013

our flight landed at 9pm so my wife and i checked in late. There were no issues getting the room since we had our reservations. it is very close to the airport so it was conveiniant. It is nothing super fancy, but it was nicer than i expected. I would stay here again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, June 11, 2013
Dear justinh82, thank you for sharing your comments. We are very happy that we were able to surprise you since we feel very proud of the way we take care of our guests, always striving to achieve an excellence of service and quality of product.
As you mentioned before, our hotel is less than 1 mile away from the airport so it is very convenient for when you are coming or leaving the country. We provide our guests with free shuttles to and from the airport every 15 minutes. We also offer free high speed Internet and unlimited national and international phonecalls so our guests can have easy communication access to their families and friends around the world.
Thank you again for choosing us and we hope that you come back soon.
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380 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Temecula, ca
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed April 18, 2013

We stayed here after trying to find another Holiday Inn in downtown San Jose on a Friday night. What a nightmare!! After fighting traffic and driving in circles we remembered seeing this Holiday Inn Express when we arrived in Costa Rica. We were able to get rooms without a reservation. They have a shuttle to the airport that promptly picked us up when we wanted. Only a 5 min drive to San Jose Airport. Very Clean and helpful staff. Definetly would stay again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, June 21, 2013
Dear lisalu32, thank you for your review, we are very glad that you enjoyed your stay here, at the Holiday Inn Express San Jose Airport. Our goal is that every single guest leaves happy and satisfied of our service and accommodations.
Indee we have shuttles to and from the airport every 15 minutes, 24 hrs. a day. And since the airport is so nearby (less than 1 mile away), the guests can have much more rest due to the small amount of time it takes to get there.
Once again, thank you for staying with us and we hope that you come back soon.
Sincerely, Ana J.
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Costa Rica
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 15, 2013

I always use this hotel when on my way to/from the States from my home here in Costa Rica as it is conveniently located close the airport and the casino is a short walk across the parking lot. However, three times now this hotel has made me wait until the 2:00 pm check in time to check in, even though I arrive around 11:30 from my in-country flight. It is very frustrating to have to wait around for almost three hours to check in... I write this review sitting at the Dennys nearby, awaiting my room. If it was just one time, that is one thing, but as mentioned, this is the third time now and so I will NOT be staying here again. I am a regular customer and a Holiday Inn Honors member at that. I will switch over to the Hampton Inn Suites here in the same parking lot next time. Adios Holiday Inn Express.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Antonio H, Gerente at Holiday Inn Express San Jose Airport, responded to this review, April 18, 2013
Dear DivineDolphin44,

Thank you for your valuable comments regarding our Holiday Inn Express San Jose Airport, Costa Rica. We greatly appreciate you are taking the time to bring this matter to our attention. We are very sorry for the inconvenience regarding to your Check In Time.

It is our hotel´s goal to consistently provide superior services and accommodations, the feedback we receive from our valued guests, like you, enables us to improve our service. We appreciate these candid comments we receive and welcome any opportunity to provide memorable experiences to our guests. Your comments about your guest services experience are taken seriously in order to analize and take actions about it.

About your experience with the time of registration, We are very sorry not having been able to deliver your room at the time you arrived at our hotel, between 9:00 to 10:00 a.m. Traditionally our hotel has been characterized by being flexible with the check in hours before 2:00pm, without any extra charge, as most other hotels do, is part of our commitment to guest satisfaction.

However, since our hotel regularly shows high occupations, sometimes we find it impossible to meet all the requests at all times. Before any exception, our brand and service promises should be fulfilled; our official check in time is at 02:00 pm and check out time is at 12:00 noon, it is very important for us to respect the right of our guests to keep their room until the check out time, resulting sometimes that we have no available rooms before 02:00 pm to offer.

It is also important to us that all our guests receive a high-quality product as our standards state, so we must be sure to do the entire process of cleaning in all rooms and it is necessary to perform this process safely and satisfactory for our guests.

We understand that you have many lodging options, but it will be a pleasure to have you with us again in the future, to demonstrate our commitment, and as I mentioned earlier, if We have the opportunity, We will be glad to check you In before 2: 00pm, at no extra cost.

Dear DivineDolphin44, we also see that you rated us 1 of 5 in Service, we would like to ask you if there was some other incoveniences of service during your stay that you can feed back in addition to your disagreement over the check in time?

We hope that this explanation is satisfactory, and yet, we are at your disposal for any further requests or feedback you have. My email is jpaniagua@gmhiex.net, Jorge Paniagua.

Thank you very much again for your feedback to improve our service.
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Brighton, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 14, 2013

Like many we stayed here for one night after a late flight arrival. After the usual taxi hassle we were advised by a very helpful guy that the Holiday Inn shuttle would be arriving shortly. On booking I hadn't noticed this service so it was a very welcome surprise.
On arrival at the hotel the reception staff were very helpful and friendly. They got us onto the free wi-fi and told us that we could make free international calls from the room as well. Very handy for us to make a call back to the UK to tell everyone that all was going well. The room itself was clean, spacious and had a very comfortable bed.
In the morning we had a really nice buffet breakfast, which I probably over did, but there were so many things I wanted to try! Again the reception staff were really helpful in contacting our car hire company and arranging a pick up for us. We even managed an hour by their pool before we moved on.
All in we found this an excellent place for a stop over before or after a flight. Its never going to be a place to spend any serious time but its an superb hotel for what it is.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, June 15, 2013
Dear TomT81, Thanks you for your comments regarding your experience with us. We are very pleased that you found our staff so helpful and our rooms so clean, spacious and comfortable.
It makes us very happy that you enjoyed our complimentary breakfast so much and that you got to try most of our options, including some typical Costa Rican dishes and coffes.
We take pride in providing our guests with the best service possible, so be sure that every time you visit us, you will always receive the best service experience.
Thank you again and we hope that you come back soon.
Sincerely, Ana J.
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Shrewsbury
Top Contributor
74 reviews 74 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 12, 2013

After a week in CR, we were pleasantly greeted to this hotel with a shuttle to airport. There were several computer terminals where we check emails and printed our boarding passes. It was modern and clean with a good wel organized staff that attended our needs. Although planes flew over, we did not hear the noise. Many tours departed from here as well as the Greyline bus service and the Interbus that connects to Guanacaste and Monteverde.
I must say turning on the TV to see an American baseball game was a nice surprise.....Denny's next door or Rostipollo were a walk away and the casino next door is Smokefree!
Would definitely stay again when traveling to or from Costa Rica in the future

Room Tip: second floor rooms have been upgraded(we asked upon check in)
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, June 15, 2013
Dear Phyllis T, thank you very much, we appreciate your great review. When guests leave our hotel as satisfied as you did, it makes us feel that we are doing our job as it is expected; making our clients feel that they received the best quality in service and accommodations.
As you could see, one of our best features is that eventhough the hotel is less than 1 mile from the airport, there is no noise from the airplanes, making your rest more peaceful and comfortable.
Once again, thank you for staying with us and we hope that we can serve you again when you return to Costa Rica.
Sincerely, Ana J.
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Alberta
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2013

This is a really great place to stay after a long flight .... The hotel is close to the airport and very handy. We were greeted and welcomed at the front desk all the information was correct and it took us no time at all to be checked in and enjoying our selves. The room was very clean and well set up we would stay here again.
Thanks Holiday Inn for making our first night in Costa Rica comfortable and Pleasant.
Petra Kay - den Otter

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, June 15, 2013
Dear eyesgreen, thank you for your comments. we are very glad that you were so pleased with our service, accommodations and other facilities because we strive in delivering our clients with the best we can offer.
So many clients like yourself like our Express Check In so much because it helps you check in as soon as possible so you can avoid all the hassles of standing in line waiting, and get the rest that you deserve.
Once again, thank you for choosing us and please come back soon.
Sincerely, Ana Jacques
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Denver, Colorado, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2013

With a quick 2 minute ride to the airport (they provide 24 hour free shuttle service), this was an ideal location for our 6 am flight. Prior to our departure the hotel had a brown bag breakfast waiting for us at 3:30 am.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, June 21, 2013
Dear Pam B, we appreciate your comments and are very happy that you liked our accommodations and the benefits that we offer.
Since our hotel is less than 1 mile from the airport, the time it takes the shuttle to come and go from the hotel is extremely short (the shuttle leaves every 15 minutes). Also, for those guests like yourself, whom their flights depart so early, we offer our complimentary Grab and Go Breakfast so you can eat before your plane leaves.
Thank you for staying with us and we hope that you come back soon.
Yours Truly, Ana J.
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Additional Information about Holiday Inn Express San Jose Airport

Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Phone Number:
Location: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Alajuela
#8 Family Hotel in Alajuela
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela

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