After a long day of travel, we arrived late-night via taxi to a compound where no one was expecting us even though we had a reservation. The taxi driver used his own cell phone to call the number on the sign and eventually the night guard showed up to open the gate (it was locked). He was not expecting us either since he too had to call the manager to ask for a key. He showed us to a room, the taxi driver dropped off our stuff and we entered to the worst night of our trip.
The room was dirty with a lot of bugs crawling throughout -- we thought they were fireants, so we never got comfortable watching where they were crawling. We had some water and food from traveling, but the refrigerator wasn't even plugged in. There was not one piece of paper products in the place. No toilet paper nor paper towels. I had to knock on another person's door to borrow some of their toilet paper. After a long day of travel and preparing for the early morning flight to the beach, we couldn't even take showers since there weren't any towels in the bathroom!
We decided to suck it up and get what sleep we could, but the bed was completely warped. I constantly had to roll to the other side of the bed to feel like I wouldn't roll out of my side.
I talked with the Manager the next day and she only wanted to take $5 off the cost of the room.
We had to stay there since we didn't have a cell phone nor phone service in the room to call a taxi to take us somewhere else. The taxi had already left and the security guard was nowhere to be found to get some toilet paper. The compund gate was already secured and the area didn't seem too safe to walk around at night to look for another place.
As mentioned, we didn't get a good night's rest since we were worried about the fireants, the bed was completely uncomfortable, and we were just unsettled since we couldn't use the toilet nor take a shower.
I would never stay here again and I would recommend that no one patronize this business since despite the conditions, the manager only wanted to credit $5 USD off the total.
There was no pride in the management of this facility.
- Also Known As:
- Colibri Hotel Alajuela
- Hotel Villas Colibri Costa Rica/Alajuela